Understanding Users of the North Carolina Water And Wastewater Rate Dashboard

The University of North Carolina Environmental Finance Center produces a variety of tools to support water and wastewater utilities. Water and wastewater rates dashboards have been produced for 16 states and are the most used tools on the Environmental Finance Center’s website. Dashboards are periodically updated. This research is a comprehensive approach to user evaluation. The research is split into two phases. Phase 1 is a quantitative analysis using website analytics and past survey data, focused on North Carolina utilities. Data visualizations describe North Carolina dashboard use and identifies opportunities to improve future website analytics. Phase 2 will focus on quantitative analysis and will be addressed in future publications. Phase 1 results reinforce literature review findings, indicating that utilities requesting rate increases sufficient to cover operating expenses and capital expenses were more likely to receive any rate increase than utilities who did not request a rates increase or requested an increase that would only cover operating expenses. Analytics analysis was hampered by how analytics were recorded in two different website domains. As a result, this research recommends making tracking consistent between the domains and recommends filtering dual page views out of tracking dashboards on the domain https://efc.sog.unc.edu.Master of Science in Information Scienc

Oral communication excellence for engineers and scientists : based on executive input/ Norback

xiii, 121 hal.: ill, tab.; 23 cm

Oral communication excellence for engineers and scientists : based on executive input/ Norback

xiii, 121 hal.: ill, tab.; 23 cm