Knowledge Representation Concepts for Automated SLA Management

Outsourcing of complex IT infrastructure to IT service providers has increased substantially during the past years. IT service providers must be able to fulfil their service-quality commitments based upon predefined Service Level Agreements (SLAs) with the service customer. They need to manage, execute and maintain thousands of SLAs for different customers and different types of services, which needs new levels of flexibility and automation not available with the current technology. The complexity of contractual logic in SLAs requires new forms of knowledge representation to automatically draw inferences and execute contractual agreements. A logic-based approach provides several advantages including automated rule chaining allowing for compact knowledge representation as well as flexibility to adapt to rapidly changing business requirements. We suggest adequate logical formalisms for representation and enforcement of SLA rules and describe a proof-of-concept implementation. The article describes selected formalisms of the ContractLog KR and their adequacy for automated SLA management and presents results of experiments to demonstrate flexibility and scalability of the approach.Comment: Paschke, A. and Bichler, M.: Knowledge Representation Concepts for Automated SLA Management, Int. Journal of Decision Support Systems (DSS), submitted 19th March 200

Justification for inclusion dependency normal form

Functional dependencies (FDs) and inclusion dependencies (INDs) are the most fundamental integrity constraints that arise in practice in relational databases. In this paper, we address the issue of normalization in the presence of FDs and INDs and, in particular, the semantic justification for Inclusion Dependency Normal Form (IDNF), a normal form which combines Boyce-Codd normal form with the restriction on the INDs that they be noncircular and key-based. We motivate and formalize three goals of database design in the presence of FDs and INDs: noninteraction between FDs and INDs, elimination of redundancy and update anomalies, and preservation of entity integrity. We show that, as for FDs, in the presence of INDs being free of redundancy is equivalent to being free of update anomalies. Then, for each of these properties, we derive equivalent syntactic conditions on the database design. Individually, each of these syntactic conditions is weaker than IDNF and the restriction that an FD not be embedded in the righthand side of an IND is common to three of the conditions. However, we also show that, for these three goals of database design to be satisfied simultaneously, IDNF is both a necessary and sufficient condition