Counterfactual Estimation and Optimization of Click Metrics for Search Engines

Optimizing an interactive system against a predefined online metric is particularly challenging, when the metric is computed from user feedback such as clicks and payments. The key challenge is the counterfactual nature: in the case of Web search, any change to a component of the search engine may result in a different search result page for the same query, but we normally cannot infer reliably from search log how users would react to the new result page. Consequently, it appears impossible to accurately estimate online metrics that depend on user feedback, unless the new engine is run to serve users and compared with a baseline in an A/B test. This approach, while valid and successful, is unfortunately expensive and time-consuming. In this paper, we propose to address this problem using causal inference techniques, under the contextual-bandit framework. This approach effectively allows one to run (potentially infinitely) many A/B tests offline from search log, making it possible to estimate and optimize online metrics quickly and inexpensively. Focusing on an important component in a commercial search engine, we show how these ideas can be instantiated and applied, and obtain very promising results that suggest the wide applicability of these techniques

Unbiased Offline Evaluation of Contextual-bandit-based News Article Recommendation Algorithms

Contextual bandit algorithms have become popular for online recommendation systems such as Digg, Yahoo! Buzz, and news recommendation in general. \emph{Offline} evaluation of the effectiveness of new algorithms in these applications is critical for protecting online user experiences but very challenging due to their "partial-label" nature. Common practice is to create a simulator which simulates the online environment for the problem at hand and then run an algorithm against this simulator. However, creating simulator itself is often difficult and modeling bias is usually unavoidably introduced. In this paper, we introduce a \emph{replay} methodology for contextual bandit algorithm evaluation. Different from simulator-based approaches, our method is completely data-driven and very easy to adapt to different applications. More importantly, our method can provide provably unbiased evaluations. Our empirical results on a large-scale news article recommendation dataset collected from Yahoo! Front Page conform well with our theoretical results. Furthermore, comparisons between our offline replay and online bucket evaluation of several contextual bandit algorithms show accuracy and effectiveness of our offline evaluation method.Comment: 10 pages, 7 figures, revised from the published version at the WSDM 2011 conferenc

Policy-Aware Unbiased Learning to Rank for Top-k Rankings

Counterfactual Learning to Rank (LTR) methods optimize ranking systems using logged user interactions that contain interaction biases. Existing methods are only unbiased if users are presented with all relevant items in every ranking. There is currently no existing counterfactual unbiased LTR method for top-k rankings. We introduce a novel policy-aware counterfactual estimator for LTR metrics that can account for the effect of a stochastic logging policy. We prove that the policy-aware estimator is unbiased if every relevant item has a non-zero probability to appear in the top-k ranking. Our experimental results show that the performance of our estimator is not affected by the size of k: for any k, the policy-aware estimator reaches the same retrieval performance while learning from top-k feedback as when learning from feedback on the full ranking. Lastly, we introduce novel extensions of traditional LTR methods to perform counterfactual LTR and to optimize top-k metrics. Together, our contributions introduce the first policy-aware unbiased LTR approach that learns from top-k feedback and optimizes top-k metrics. As a result, counterfactual LTR is now applicable to the very prevalent top-k ranking setting in search and recommendation.Comment: SIGIR 2020 full conference pape

Online Model Evaluation in a Large-Scale Computational Advertising Platform

Online media provides opportunities for marketers through which they can deliver effective brand messages to a wide range of audiences. Advertising technology platforms enable advertisers to reach their target audience by delivering ad impressions to online users in real time. In order to identify the best marketing message for a user and to purchase impressions at the right price, we rely heavily on bid prediction and optimization models. Even though the bid prediction models are well studied in the literature, the equally important subject of model evaluation is usually overlooked. Effective and reliable evaluation of an online bidding model is crucial for making faster model improvements as well as for utilizing the marketing budgets more efficiently. In this paper, we present an experimentation framework for bid prediction models where our focus is on the practical aspects of model evaluation. Specifically, we outline the unique challenges we encounter in our platform due to a variety of factors such as heterogeneous goal definitions, varying budget requirements across different campaigns, high seasonality and the auction-based environment for inventory purchasing. Then, we introduce return on investment (ROI) as a unified model performance (i.e., success) metric and explain its merits over more traditional metrics such as click-through rate (CTR) or conversion rate (CVR). Most importantly, we discuss commonly used evaluation and metric summarization approaches in detail and propose a more accurate method for online evaluation of new experimental models against the baseline. Our meta-analysis-based approach addresses various shortcomings of other methods and yields statistically robust conclusions that allow us to conclude experiments more quickly in a reliable manner. We demonstrate the effectiveness of our evaluation strategy on real campaign data through some experiments.Comment: Accepted to ICDM201