Persona-Aware Tips Generation

Tips, as a compacted and concise form of reviews, were paid less attention by researchers. In this paper, we investigate the task of tips generation by considering the `persona' information which captures the intrinsic language style of the users or the different characteristics of the product items. In order to exploit the persona information, we propose a framework based on adversarial variational auto-encoders (aVAE) for persona modeling from the historical tips and reviews of users and items. The latent variables from aVAE are regarded as persona embeddings. Besides representing persona using the latent embeddings, we design a persona memory for storing the persona related words for users and items. Pointer Network is used to retrieve persona wordings from the memory when generating tips. Moreover, the persona embeddings are used as latent factors by a rating prediction component to predict the sentiment of a user over an item. Finally, the persona embeddings and the sentiment information are incorporated into a recurrent neural networks based tips generation component. Extensive experimental results are reported and discussed to elaborate the peculiarities of our framework.Comment: Accepted to WWW'2019, 11 page

LRMM: Learning to Recommend with Missing Modalities

Multimodal learning has shown promising performance in content-based recommendation due to the auxiliary user and item information of multiple modalities such as text and images. However, the problem of incomplete and missing modality is rarely explored and most existing methods fail in learning a recommendation model with missing or corrupted modalities. In this paper, we propose LRMM, a novel framework that mitigates not only the problem of missing modalities but also more generally the cold-start problem of recommender systems. We propose modality dropout (m-drop) and a multimodal sequential autoencoder (m-auto) to learn multimodal representations for complementing and imputing missing modalities. Extensive experiments on real-world Amazon data show that LRMM achieves state-of-the-art performance on rating prediction tasks. More importantly, LRMM is more robust to previous methods in alleviating data-sparsity and the cold-start problem.Comment: 11 pages, EMNLP 201

Abstractive Opinion Tagging

In e-commerce, opinion tags refer to a ranked list of tags provided by the e-commerce platform that reflect characteristics of reviews of an item. To assist consumers to quickly grasp a large number of reviews about an item, opinion tags are increasingly being applied by e-commerce platforms. Current mechanisms for generating opinion tags rely on either manual labelling or heuristic methods, which is time-consuming and ineffective. In this paper, we propose the abstractive opinion tagging task, where systems have to automatically generate a ranked list of opinion tags that are based on, but need not occur in, a given set of user-generated reviews. The abstractive opinion tagging task comes with three main challenges: (1) the noisy nature of reviews; (2) the formal nature of opinion tags vs. the colloquial language usage in reviews; and (3) the need to distinguish between different items with very similar aspects. To address these challenges, we propose an abstractive opinion tagging framework, named AOT-Net, to generate a ranked list of opinion tags given a large number of reviews. First, a sentence-level salience estimation component estimates each review's salience score. Next, a review clustering and ranking component ranks reviews in two steps: first, reviews are grouped into clusters and ranked by cluster size; then, reviews within each cluster are ranked by their distance to the cluster center. Finally, given the ranked reviews, a rank-aware opinion tagging component incorporates an alignment feature and alignment loss to generate a ranked list of opinion tags. To facilitate the study of this task, we create and release a large-scale dataset, called eComTag, crawled from real-world e-commerce websites. Extensive experiments conducted on the eComTag dataset verify the effectiveness of the proposed AOT-Net in terms of various evaluation metrics.Comment: Accepted by WSDM 202

A Unified Dual-view Model for Review Summarization and Sentiment Classification with Inconsistency Loss

Acquiring accurate summarization and sentiment from user reviews is an essential component of modern e-commerce platforms. Review summarization aims at generating a concise summary that describes the key opinions and sentiment of a review, while sentiment classification aims to predict a sentiment label indicating the sentiment attitude of a review. To effectively leverage the shared sentiment information in both review summarization and sentiment classification tasks, we propose a novel dual-view model that jointly improves the performance of these two tasks. In our model, an encoder first learns a context representation for the review, then a summary decoder generates a review summary word by word. After that, a source-view sentiment classifier uses the encoded context representation to predict a sentiment label for the review, while a summary-view sentiment classifier uses the decoder hidden states to predict a sentiment label for the generated summary. During training, we introduce an inconsistency loss to penalize the disagreement between these two classifiers. It helps the decoder to generate a summary to have a consistent sentiment tendency with the review and also helps the two sentiment classifiers learn from each other. Experiment results on four real-world datasets from different domains demonstrate the effectiveness of our model.Comment: Accepted by SIGIR 2020. Updated the results of balanced accuracy scores in Table 3 since we found a bug in our source code. Nevertheless, our model still achieves higher balanced accuracy scores than the baselines after we fixed this bu