E-Government adoption and implementation in Oman: a government perspective

This thesis reports a description and analysis of the factors that influenced the process of adoption and implementation of the e-Government initiative in Oman over the period 2000 - 2013. The research provides an explanation of why government organisations in Oman developed and then adopted e-Government projects, and how that affected their success as an example of what might also be the case in many developing countries. Data was collected using a theoretical framework developed from the extant literature, and analysed using Institutional Theory. The findings suggest that the Omani Government was motivated to adopt e-Government as a service to the people of Oman because of a perceived need to conform to world standards and improving the performance of the public sector. The intention in Oman was also to adopt e-Government services to improve efficiency in relations with various government departments as a means to attract foreign direct investment and create a knowledge-based industry. The study shows that while it was considered important for Oman to adopt e-Government, the progress of implementation was slow with an observable mismatch between the rhetoric of the implementation strategy and the actual outcomes. This mismatch, the study argues, is associated with interrelated challenges within the institutional infrastructure which lacked integration, with an ineffective management style lacking effective project control and the requisite IS/IT knowledge, and with the technology infrastructure which lacked reliable high-speed network coverage. The study concludes that although a strong will for the adoption and implementation of e-Government existed, coupled with sufficient financial resources, the necessary human and technological resources to overcome implementation obstacles did not exist. The study shows that the implementation was episodic: the implementation of e-Government in Oman was launched in 2003, discovered to be stalled in 2011, and was restarted in 2012. As the focus of the study was on the supply-side of e-Government, an important theoretical contribution of this study is the development of a framework of e-Government adoption motivators. Using the concept of institutional decoupling, this framework offers a new understanding of the observed high failure rate of e-Government implementation in many developing countries. In terms of practical contributions, important lessons can be learnt particularly with regard to synchronising motivating factors with institutional, technological and organisational prerequisites, and expected outcomes. In other words, governments should establish a clear and close link between means and ends prior to implementing e-Government initiatives by engaging relevant stakeholders in the design process to avoid mismatch between project design and reality