BIG DATA ANALYTICS TOOLS: A BIBLIOMETRIC LITERATURE REVIEW

Analytics as a field is rapidly growing because of businesses need to tackle increasingly large and complex datasets to gain a competitive edge in the business environment. Currently there are two distinct types of analytics technologies: proprietary and open-source. Each has their distinct strengths and weaknesses, but which is relevant in today business environment? Questions like this are important for businesses wanting utilize these technologies in order to become larger and more efficient. This research answered this question and it was found that both proprietary and open-source technologies are equally relevant in current analytics research. Because of this, businesses should be more aware of the analytics field and how both types of technologies could benefit their current operations and should strategically utilize both types to meet their specific data needs

Coordinating the Relationship between IT Services Providers and Clients: The Case of Cloud Computing

The focus of this research is on the IT service relationships that exist between clients and providers in cloud computing. Cloud computing is an important context in IT services management since it has become an increasingly popular delivery model. We use coordination theory and a case study of a cloud computing-based company to investigate how cloud service relationships are managed. Evidence of both the standardized and customized relationships is based on a case study of SiteWit, a new startup company that is both a user and provider of cloud services. This company is an interesting case to study, given the real-time, intensive nature of the technical demands, the multiple service relationships that must be managed, while at the same time minimizing costs

Coordination mechanism of SaaS service supply chain: based on compensation contracts

Purpose: The purpose of this paper is to build new contracts theories of SaaS service supply chain. Software as a Service (SaaS) has become a hot topic in this industry . Compared with traditional manufacturing supply chain and general service supply chain, the new IT service supply chain which based on SaaS has characteristics of both service and IT. And SaaS is completely different from traditional software package model. Therefore the classic contracts, which be widely used in traditional manufacturing supply chain, can’t be directly applied in SaaS service supply chain. The necessary way of IT services developing is to study the SaaS service supply chain combining with characteristics of SaaS. Therefore, It focuses on the coordination of SaaS service supply chain. Design/methodology/approach: It tries to answer the following question: how do the ISV motivate SaaS operators to improve the service level through effective contracts mechanism under conditions of asymmetric information. In order to answer these questions, this paper does some researches including: Under the conditions of information asymmetry, supposing the service level (is related to the degree of effort) of SaaS operator was private information, we construct model of compensation contract, i.e., to motivate SaaS operator to improve service level through transfer payments of compensation price. Findings and Originality/value: The study finds out that when ISV get to “positive feedback”, instead of the traditional market equilibrium, compensation contract (linear) can coordinate satisfactorily the SaaS service supply chain. In the point of “positive feedback”, the marginal revenue equals the marginal cost, but it is not the equilibrium of ISV’profit-maximization. Research limitations/implications: There are some limitations in this research. In the linear compensation contracts, the compensation price is fixed value. If in the contract, we can create a change value which is related to the sales volume of service, the coordination efficiency of compensation will be increased. And in the future, the nonlinear compensation contracts should be researched. Practical implications: In the practical implication, it will promote the development of study and practice of SaaS and IT service industry. And it is beneficial to ISV, platform operators and customers. Originality/value: From the theoretical perspective, this paper put forward some new contracts and motivating mechanism for effective coordination of SaaS service supply chain and the conclusion will enrich content of service supply chain theory system. In theory, it has more significance for further researching on SaaS and service supply chain.Peer Reviewe

UNDERSTANDING COMPETITIVE PERFORMANCE OF SOFTWARE-AS-A-SERVICE (SAAS)—THE COMPETITIVE DYNAMICS PERSPECTIVE

Understanding the antecedents and consequences of a firm’s agility in cloud software applications is important. This papers draws on the competitive dynamics perspective to develop a model that explains the relationships between collaboration with vendors, agility, and competitive performance in software-as-a-service (SaaS) context. Collaboration reflects a firm’s ability to leverage interfirm resources, characterized as knowledge sharing and process alignment. Agility is measured by a firm’s strategy-oriented agility and service-oriented agility. This study also investigates the moderating effect of environmental turbulence. The proposed hypotheses are supported by the empirical data. The results show that competitive performance is affected by ability, which, in turn, is impacted by collaboration. Environmental turbulence positively moderates the relationship between agility and performance. Finally, we discuss the implications of our results

Understanding Satisfaction With Service Providers From The Resource-Based View Of A Firm

Drawing on the resource-based view (RBV), the aim of this research is to better understand how satisfaction with application service providers (ASPs) is affected by intangible assets in interorganizational relationships (e.g. antecedents of non-contractibility), which in turn are influenced by IT-enabled resources such as information systems (IS) integration and ambidexterity of software development. Empirical findings support the proposed model. We discuss the implications for practitioners and research

THE ROLE OF ARCHITECTURE MODULARITY FOR BUSINESS PROCESS OUTSOURCING – DEVELOPING A RESEARCH MODEL

Recent developments force companies to rethink their value creation model and open themselves to other companies, which results in a shift from the traditional matrix or functional design to a more modular organization design. For example, even traditional banks open themselves and allow the ser-vices of specialized companies, to be integrated into their organization. Through this modular design, it is very easily possible to do it the other way around and conduct the outsourcing of certain business processes. The question that arises from this is whether and how the modularity of a firm’s architecture, consisting amongst others of the modularity of its business processes and its underlying IT support infrastructure, influences the incentive to outsource certain business processes. As a research-in-pro-gress paper, this manuscript develops a model of the multidimensional concept of modularity and links it causally to the determinants of a selective business process outsourcing (BPO) decision

Understanding Information System Innovation: Moving beyond adoption and diffusion

The ongoing introduction of new information technology and the wide range of opportunities it provides to individuals and organizations makes information system innovation a prominent theme for practitioners and researchers. However, within IS research the focus has been predominantly on the adoption and diffusion of information technology, as opposed to the discovery and development of new ideas for how information systems can enable or drive business innovation. To address this gap, this paper conducted a literature review into business innovation (and related notions of organizational and administrative innovation) as it has been studied within the IS discipline. The contribution of this paper is that it presents ten important factors which influence organizations to be innovative with their business with information systems, which we propose are particular relevant for the conceptualization and generation of IS innovation. This review can provide guidance for decision makers of organizations that use information technology