A Holonic Model Of System For The Resolution Of Incidents In The Software Engineering Projects

The need of automation in the resolution of the incidents that arise in the different phases of the software engineering projects, the desire of to manage the knowledge about how to solve an incident, the high specialization that appears in the different sub-domains of knowledge (security, networking, etc.), not only at individuals' level but also at organizations' one and the high rate of changes in the IT staffs, lead us to propose a model of a system for the resolution of the incidents before mentioned, based on the concepts of holon and informon