38,222 research outputs found
Spoken Language Intent Detection using Confusion2Vec
Decoding speaker's intent is a crucial part of spoken language understanding
(SLU). The presence of noise or errors in the text transcriptions, in real life
scenarios make the task more challenging. In this paper, we address the spoken
language intent detection under noisy conditions imposed by automatic speech
recognition (ASR) systems. We propose to employ confusion2vec word feature
representation to compensate for the errors made by ASR and to increase the
robustness of the SLU system. The confusion2vec, motivated from human speech
production and perception, models acoustic relationships between words in
addition to the semantic and syntactic relations of words in human language. We
hypothesize that ASR often makes errors relating to acoustically similar words,
and the confusion2vec with inherent model of acoustic relationships between
words is able to compensate for the errors. We demonstrate through experiments
on the ATIS benchmark dataset, the robustness of the proposed model to achieve
state-of-the-art results under noisy ASR conditions. Our system reduces
classification error rate (CER) by 20.84% and improves robustness by 37.48%
(lower CER degradation) relative to the previous state-of-the-art going from
clean to noisy transcripts. Improvements are also demonstrated when training
the intent detection models on noisy transcripts
Sequential Dialogue Context Modeling for Spoken Language Understanding
Spoken Language Understanding (SLU) is a key component of goal oriented
dialogue systems that would parse user utterances into semantic frame
representations. Traditionally SLU does not utilize the dialogue history beyond
the previous system turn and contextual ambiguities are resolved by the
downstream components. In this paper, we explore novel approaches for modeling
dialogue context in a recurrent neural network (RNN) based language
understanding system. We propose the Sequential Dialogue Encoder Network, that
allows encoding context from the dialogue history in chronological order. We
compare the performance of our proposed architecture with two context models,
one that uses just the previous turn context and another that encodes dialogue
context in a memory network, but loses the order of utterances in the dialogue
history. Experiments with a multi-domain dialogue dataset demonstrate that the
proposed architecture results in reduced semantic frame error rates.Comment: 8 + 2 pages, Updated 10/17: Updated typos in abstract, Updated 07/07:
Updated Title, abstract and few minor change
LiveSketch: Query Perturbations for Guided Sketch-based Visual Search
LiveSketch is a novel algorithm for searching large image collections using
hand-sketched queries. LiveSketch tackles the inherent ambiguity of sketch
search by creating visual suggestions that augment the query as it is drawn,
making query specification an iterative rather than one-shot process that helps
disambiguate users' search intent. Our technical contributions are: a triplet
convnet architecture that incorporates an RNN based variational autoencoder to
search for images using vector (stroke-based) queries; real-time clustering to
identify likely search intents (and so, targets within the search embedding);
and the use of backpropagation from those targets to perturb the input stroke
sequence, so suggesting alterations to the query in order to guide the search.
We show improvements in accuracy and time-to-task over contemporary baselines
using a 67M image corpus.Comment: Accepted to CVPR 201
COTA: Improving the Speed and Accuracy of Customer Support through Ranking and Deep Networks
For a company looking to provide delightful user experiences, it is of
paramount importance to take care of any customer issues. This paper proposes
COTA, a system to improve speed and reliability of customer support for end
users through automated ticket classification and answers selection for support
representatives. Two machine learning and natural language processing
techniques are demonstrated: one relying on feature engineering (COTA v1) and
the other exploiting raw signals through deep learning architectures (COTA v2).
COTA v1 employs a new approach that converts the multi-classification task into
a ranking problem, demonstrating significantly better performance in the case
of thousands of classes. For COTA v2, we propose an Encoder-Combiner-Decoder, a
novel deep learning architecture that allows for heterogeneous input and output
feature types and injection of prior knowledge through network architecture
choices. This paper compares these models and their variants on the task of
ticket classification and answer selection, showing model COTA v2 outperforms
COTA v1, and analyzes their inner workings and shortcomings. Finally, an A/B
test is conducted in a production setting validating the real-world impact of
COTA in reducing issue resolution time by 10 percent without reducing customer
satisfaction
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