Dialog Action-Aware Transformer for Dialog Policy Learning

Recent works usually address Dialog policy learning DPL by training a reinforcement learning (RL) agent to determine the best dialog action. However, existing works on deep RL require a large volume of agent-user interactions to achieve acceptable performance. In this paper, we propose to make full use of the plain text knowledge from the pre-trained language model to accelerate the RL agent's learning speed. Specifically, we design a dialog action-aware transformer encoder (DaTrans), which integrates a new fine-tuning procedure named masked last action task to encourage DaTrans to be dialog-aware and distils action-specific features. Then, DaTrans is further optimized in an RL setting with ongoing interactions and evolves through exploration in the dialog action space toward maximizing long-term accumulated rewards. The effectiveness and efficiency of the proposed model are demonstrated with both simulator evaluation and human evaluation.Comment: To be appeared in SIGdial 202

Why Guided Dialog Policy Learning performs well? Understanding the role of adversarial learning and its alternative

Dialog policies, which determine a system's action based on the current state at each dialog turn, are crucial to the success of the dialog. In recent years, reinforcement learning (RL) has emerged as a promising option for dialog policy learning (DPL). In RL-based DPL, dialog policies are updated according to rewards. The manual construction of fine-grained rewards, such as state-action-based ones, to effectively guide the dialog policy is challenging in multi-domain task-oriented dialog scenarios with numerous state-action pair combinations. One way to estimate rewards from collected data is to train the reward estimator and dialog policy simultaneously using adversarial learning (AL). Although this method has demonstrated superior performance experimentally, it is fraught with the inherent problems of AL, such as mode collapse. This paper first identifies the role of AL in DPL through detailed analyses of the objective functions of dialog policy and reward estimator. Next, based on these analyses, we propose a method that eliminates AL from reward estimation and DPL while retaining its advantages. We evaluate our method using MultiWOZ, a multi-domain task-oriented dialog corpus

Reinforced Natural Language Interfaces via Entropy Decomposition

In this paper, we study the technical problem of developing conversational agents that can quickly adapt to unseen tasks, learn task-specific communication tactics, and help listeners finish complex, temporally extended tasks. We find that the uncertainty of language learning can be decomposed to an entropy term and a mutual information term, corresponding to the structural and functional aspect of language, respectively. Combined with reinforcement learning, our method automatically requests human samples for training when adapting to new tasks and learns communication protocols that are succinct and helpful for task completion. Human and simulation test results on a referential game and a 3D navigation game prove the effectiveness of the proposed method

JoTR: A Joint Transformer and Reinforcement Learning Framework for Dialog Policy Learning

Dialogue policy learning (DPL) is a crucial component of dialogue modelling. Its primary role is to determine the appropriate abstract response, commonly referred to as the "dialogue action". Traditional DPL methodologies have treated this as a sequential decision problem, using pre-defined action candidates extracted from a corpus. However, these incomplete candidates can significantly limit the diversity of responses and pose challenges when dealing with edge cases, which are scenarios that occur only at extreme operating parameters. To address these limitations, we introduce a novel framework, JoTR. This framework is unique as it leverages a text-to-text Transformer-based model to generate flexible dialogue actions. Unlike traditional methods, JoTR formulates a word-level policy that allows for a more dynamic and adaptable dialogue action generation, without the need for any action templates. This setting enhances the diversity of responses and improves the system's ability to handle edge cases effectively. In addition, JoTR employs reinforcement learning with a reward-shaping mechanism to efficiently finetune the word-level dialogue policy, which allows the model to learn from its interactions, improving its performance over time. We conducted an extensive evaluation of JoTR to assess its effectiveness. Our extensive evaluation shows that JoTR achieves state-of-the-art performance on two benchmark dialogue modelling tasks, as assessed by both user simulators and human evaluators.Comment: Our code, models and other related resources are publicly available at https://github.com/KwanWaiChung/JoT

A Survey of the Evolution of Language Model-Based Dialogue Systems

Dialogue systems, including task-oriented_dialogue_system (TOD) and open-domain_dialogue_system (ODD), have undergone significant transformations, with language_models (LM) playing a central role. This survey delves into the historical trajectory of dialogue systems, elucidating their intricate relationship with advancements in language models by categorizing this evolution into four distinct stages, each marked by pivotal LM breakthroughs: 1) Early_Stage: characterized by statistical LMs, resulting in rule-based or machine-learning-driven dialogue_systems; 2) Independent development of TOD and ODD based on neural_language_models (NLM; e.g., LSTM and GRU), since NLMs lack intrinsic knowledge in their parameters; 3) fusion between different types of dialogue systems with the advert of pre-trained_language_models (PLMs), starting from the fusion between four_sub-tasks_within_TOD, and then TOD_with_ODD; and 4) current LLM-based_dialogue_system, wherein LLMs can be used to conduct TOD and ODD seamlessly. Thus, our survey provides a chronological perspective aligned with LM breakthroughs, offering a comprehensive review of state-of-the-art research outcomes. What's more, we focus on emerging topics and discuss open challenges, providing valuable insights into future directions for LLM-based_dialogue_systems. Through this exploration, we pave the way for a deeper_comprehension of the evolution, guiding future developments in LM-based dialogue_systems