Using AI to Read Contracts

Artificial Intelligence (AI) recently has received substantial attention. This paper provides a case that allows investigation of an AI application that is designed to read contracts and provide a structured summary of the contract. The system uses an ontology to drive the user through reading the contract. The system also uses a human-in-the-loop to help the system choose which snippets of information correspond to parts of the ontology. This paper asks the reader to analyze some possible extensions to the approach, as the head of an innovation lab analyzes how the system works and looks for extensions. Finally, the paper investigates the impact of AI on key organizational issues such as responsible and trusted AI, the impact of AI on organizations and work and system acceptance issues

Monitoring and Mining Digital Media for Brand and Reputation Information

Increasingly reputations for firms and their products are being established on the Internet in a wide range of different types of digital media. Large amounts of different types of digital media have led to the development of reputation management systems designed to both monitor and mine the resulting data. This case examines the situation where a CIO is designated to review reputation management systems and determine key issues associated with implementing such systems. The case details information about how a particular system is designed and how it works, including information about snippets, taxonomies, sentiment and influencers. The case enables students to discuss these system concepts and how these concepts are all wrapped into a single reputation management system. In addition, this case allows students to begin to understand key notions of how social media is emerging as an important source of “big data”