Hazard rate models for early warranty issue detection using upstream supply chain information

This research presents a statistical methodology to construct an early automotive warranty issue detection model based on upstream supply chain information. This is contrary to extant methods that are mostly reactive and only rely on data available from the OEMs (original equipment manufacturers). For any upstream supply chain information with direct history from warranty claims, the research proposes hazard rate models to link upstream supply chain information as explanatory covariates for early detection of warranty issues. For any upstream supply chain information without direct warranty claims history, we introduce Bayesian hazard rate models to account for uncertainties of the explanatory covariates. In doing so, it improves both the accuracy of warranty issue detection as well as the lead time for detection. The proposed methodology is illustrated and validated using real-world data from a leading global Tier-one automotive supplier

Data Mining in Automotive Warranty Analysis

This thesis is about data mining in automotive warranty analysis, with an emphasis on modeling the mean cumulative warranty cost or number of claims (per vehicle). In our study, we deal with a type of truncation that is typical for automotive warranty data, where the warranty coverage and the resulting warranty data are limited by age and mileage. Age, as a function of time, is known for all sold vehicles at all time. However, mileage is only observed for a vehicle with at least one claim and only at the time of the claim. To deal with this problem of incomplete mileage information, we consider a linear approach and a piece-wise linear approach within a nonparametric framework. We explore the univariate case, as well as the bivariate case. For the univariate case, we evaluate the mean cumulative warranty cost and its standard error as a function of age, a function of mileage, and a function of actual (calendar) time. For the bivariate case, we evaluate the mean cumulative warranty cost as a function of age and mileage. The effect of reporting delay of claim and several methods for making prediction are also considered. Throughout this thesis, we illustrate the ideas using examples based on real data