Combining information seeking services into a meta supply chain of facts

The World Wide Web has become a vital supplier of information that allows organizations to carry on such tasks as business intelligence, security monitoring, and risk assessments. Having a quick and reliable supply of correct facts from perspective is often mission critical. By following design science guidelines, we have explored ways to recombine facts from multiple sources, each with possibly different levels of responsiveness and accuracy, into one robust supply chain. Inspired by prior research on keyword-based meta-search engines (e.g., metacrawler.com), we have adapted the existing question answering algorithms for the task of analysis and triangulation of facts. We present a first prototype for a meta approach to fact seeking. Our meta engine sends a user's question to several fact seeking services that are publicly available on the Web (e.g., ask.com, brainboost.com, answerbus.com, NSIR, etc.) and analyzes the returned results jointly to identify and present to the user those that are most likely to be factually correct. The results of our evaluation on the standard test sets widely used in prior research support the evidence for the following: 1) the value-added of the meta approach: its performance surpasses the performance of each supplier, 2) the importance of using fact seeking services as suppliers to the meta engine rather than keyword driven search portals, and 3) the resilience of the meta approach: eliminating a single service does not noticeably impact the overall performance. We show that these properties make the meta-approach a more reliable supplier of facts than any of the currently available stand-alone services

An active, ontology-driven network service for Internet collaboration

Web portals have emerged as an important means of collaboration on the WWW, and the integration of ontologies promises to make them more accurate in how they serve users’ collaboration and information location requirements. However, web portals are essentially a centralised architecture resulting in difficulties supporting seamless roaming between portals and collaboration between groups supported on different portals. This paper proposes an alternative approach to collaboration over the web using ontologies that is de-centralised and exploits content-based networking. We argue that this approach promises a user-centric, timely, secure and location-independent mechanism, which is potentially more scaleable and universal than existing centralised portals

Benchmarking performance management systems

The Balanced Scorecard and associated performance management approaches, has become a widely practiced and popular management reporting method in recent times. Moreover, enabling technology, which assists in the delivery and personalisation of corporate performance information, is having a deeper and more rapid impact than ever before. This paper presents a brief comparative benchmarking study of leading enterprise performance management systems. Also, the author discusses the merits of bespoke internet technology development and out-of-the-box portal functionalities. An analysis of key business drivers and implementation risks of such approaches is highlighted via a case study example, and concludes the paper

An infrastructure for building semantic web portals

In this paper, we present our KMi semantic web portal infrastructure, which supports two important tasks of semantic web portals, namely metadata extraction and data querying. Central to our infrastructure are three components: i) an automated metadata extraction tool, ASDI, which supports the extraction of high quality metadata from heterogeneous sources, ii) an ontology-driven question answering tool, AquaLog, which makes use of the domain specific ontology and the semantic metadata extracted by ASDI to answers questions in natural language format, and iii) a semantic search engine, which enhances traditional text-based searching by making use of the underlying ontologies and the extracted metadata. A semantic web portal application has been built, which illustrates the usage of this infrastructure

Enterprise portals: addressing the organisational and individual perspectives of information systems

Enterprise portals are being viewed as the next generation application platform of choice, offering benefits over both client/server and thin client arrangements. By providing a mediating layer between the information applications and resources of the organisation and the individuals using them, enterprise portals appear to provide a unique context to allow both the organisational and individual perspectives of information systems to be addressed. This study seeks to examine these often competing perspectives of information systems by using an exploratory empirical survey to investigate the actual deployment of enterprise portals within a range of different organisations. It is found that both the individual and organisational benefits that enterprise portals can offer appear to have been recognised, and coherent sets of services addressing each of these perspectives are being developed. Consistent with diffusion and acceptance of technology models, organisations appear to be commencing their portal developments with services that will ensure utilisation by individuals, and are subsequently seeking to realise organisational level benefits

Shedding light on a living lab: the CLEF NEWSREEL open recommendation platform

In the CLEF NEWSREEL lab, participants are invited to evaluate news recommendation techniques in real-time by providing news recommendations to actual users that visit commercial news portals to satisfy their information needs. A central role within this lab is the communication between participants and the users. This is enabled by The Open Recommendation Platform (ORP), a web-based platform which distributes users' impressions of news articles to the participants and returns their recommendations to the readers. In this demo, we illustrate the platform and show how requests are handled to provide relevant news articles in real-time

Unleashing the Effectiveness of Process-oriented Information Systems: Problem Analysis, Critical Success Factors, Implications

Process-oriented information systems (IS) aim at the computerized support of business processes. So far, contemporary IS have often fail to meet this goal. To better understand this drawback, to systematically identify its rationales, and to derive critical success factors for business process support, we conducted three empirical studies: an exploratory case study in the automotive domain, an online survey among 79 IT professionals, and another online survey among 70 business process management (BPM) experts. This paper summarizes the findings of these studies, puts them in relation with each other, and uses them to show that "process-orientation" is scarce and "process-awareness" is needed in IS engineering

Evaluating global e-government sites: A view using web diagnostics tools

This is the post-print version of the Article. The official published version can be accessed from the link below - Copyright @ 2004 The AuthorsSeveral governments across the world have embraced the digital revolution and continue to take advantage of the information and communication facilities offered by the Internet to offer public services. Conversely, citizens’ awareness and expectations of Internet based online-public-services have also increased in recent times. Although the numbers of the different national e-Government web portals have rapidly increased in the last three years, the success of these portals will largely depend on their accessibility, quality and privacy. This paper reports the results of an evaluative study of a cross-section of e-Government portals from these three perspectives, using a common set of performance metrics and Web diagnostic engines. Results show that not only are there wide variations in the spectrum of information and services provided by these portals, but that significant work still needs to be undertaken in order to make the portals examples of ‘best practice’ e-Government services

PerfWeb: How to Violate Web Privacy with Hardware Performance Events

The browser history reveals highly sensitive information about users, such as financial status, health conditions, or political views. Private browsing modes and anonymity networks are consequently important tools to preserve the privacy not only of regular users but in particular of whistleblowers and dissidents. Yet, in this work we show how a malicious application can infer opened websites from Google Chrome in Incognito mode and from Tor Browser by exploiting hardware performance events (HPEs). In particular, we analyze the browsers' microarchitectural footprint with the help of advanced Machine Learning techniques: k-th Nearest Neighbors, Decision Trees, Support Vector Machines, and in contrast to previous literature also Convolutional Neural Networks. We profile 40 different websites, 30 of the top Alexa sites and 10 whistleblowing portals, on two machines featuring an Intel and an ARM processor. By monitoring retired instructions, cache accesses, and bus cycles for at most 5 seconds, we manage to classify the selected websites with a success rate of up to 86.3%. The results show that hardware performance events can clearly undermine the privacy of web users. We therefore propose mitigation strategies that impede our attacks and still allow legitimate use of HPEs