Customer purchase behavior prediction in E-commerce: a conceptual framework and research agenda

Digital retailers are experiencing an increasing number of transactions coming from their consumers online, a consequence of the convenience in buying goods via E-commerce platforms. Such interactions compose complex behavioral patterns which can be analyzed through predictive analytics to enable businesses to understand consumer needs. In this abundance of big data and possible tools to analyze them, a systematic review of the literature is missing. Therefore, this paper presents a systematic literature review of recent research dealing with customer purchase prediction in the E-commerce context. The main contributions are a novel analytical framework and a research agenda in the field. The framework reveals three main tasks in this review, namely, the prediction of customer intents, buying sessions, and purchase decisions. Those are followed by their employed predictive methodologies and are analyzed from three perspectives. Finally, the research agenda provides major existing issues for further research in the field of purchase behavior prediction online

New probabilistic interest measures for association rules

Mining association rules is an important technique for discovering meaningful patterns in transaction databases. Many different measures of interestingness have been proposed for association rules. However, these measures fail to take the probabilistic properties of the mined data into account. In this paper, we start with presenting a simple probabilistic framework for transaction data which can be used to simulate transaction data when no associations are present. We use such data and a real-world database from a grocery outlet to explore the behavior of confidence and lift, two popular interest measures used for rule mining. The results show that confidence is systematically influenced by the frequency of the items in the left hand side of rules and that lift performs poorly to filter random noise in transaction data. Based on the probabilistic framework we develop two new interest measures, hyper-lift and hyper-confidence, which can be used to filter or order mined association rules. The new measures show significantly better performance than lift for applications where spurious rules are problematic