A front-end system to support cloud-based manufacturing of customised products

In today’s global market, customized products are amongst an important means to address diverse customer demand and in achieving a unique competitive advantage. Key enablers of this approach are existing product configuration and supporting IT-based manufacturing systems. As a proposed advancement, it considered that the development of a front-end system with a next level of integration to a cloud-based manufacturing infrastructure is able to better support the specification and on-demand manufacture of customized products. In this paper, a new paradigm of Manufacturing-as-a-Service (MaaS) environment is introduced and highlights the current research challenges in the configuration of customizable products. Furthermore, the latest development of the front-end system is reported with a view towards further work in the research

How to scope configuration projects and manage the knowledge they require

Purpose: This paper aims to explore the use of the knowledge management (KM) perspective for configuration projects. Configuration projects implement configurators as information technology systems that help companies manage the specification process of customised products. An effective method of retrieving and formalising knowledge for configurators is essential, because it can reduce the risk of unsuccessful implementation and the time and effort required for development. Unfortunately, no standard KM frameworks are available specifically for configuration projects. This study identifies the knowledge necessary for different phases of a configuration project (which knowledge, for what purpose and from what sources), examines how it is transformed during a configuration project (what KM activities and tools are used) and establishes how the knowledge can be documented for future maintenance and updates. Design/methodology/approach: This paper proposes a four-step framework for making the KM process more efficient in configuration projects. The framework is based on the literature, developed in collaboration with industrial partners and tested on four configuration projects in two engineering companies. The framework is a structured KM approach designed to save time for both domain experts and the configuration team. The authors have used a qualitative exploratory design based on multiple data sources: documentation, workshops and participant observation. Findings: The proposed framework comprises four steps: determination of the system\u2019s scope, to establish the project\u2019s goal based on stakeholders\u2019 requirements and prioritise the required products and processes; knowledge acquisition, to classify the knowledge according to the desired output and identify different knowledge sources; modelling and knowledge validation; and documentation and maintenance, to ensure that the KM system can be maintained and updated in the future. Research limitations/implications: Because the framework is tested on a limited number of cases, its generalisability may be limited. However, focusing on a few case applications allows us to assess the effectiveness of the framework in detail and in depth to identify the practical challenges of applying it. The results of the tests support the framework\u2019s validity. Although the framework is designed mainly for engineering companies, other industries could benefit from using it as well. Practical implications: The individual steps of the framework create a structured approach for the KM process. Thus, the approach can save both time and resources for companies, without the need for additional investment. Originality/value: A standard framework is lacking in the literature on KM for configuration projects. This study fills that gap by developing a KM framework for configuration projects, based on KM frameworks developed for IT projects, and KM tools