A methodology for the 'live' capture and reuse of project knowledge in construction

The importance of capturing and sharing useful knowledge from construction projects has been recognised by the construction industry. However, issues such as the loss of important insights due to the time lapse in capturing the knowledge, the need for sharing the knowledge captured as soon as possible in order to maximise the benefits brought about by reusing the knowledge, and the need to share the knowledge before the opportunities for reusing the knowledge diminish have not been adequately addressed. To address this, it is crucial for knowledge to be captured as soon as possible once it is created or identified (i.e. 'live') in a collaborative environment, and presented in a format that will facilitate its reuse during and after the project. This research was aimed at developing a methodology that facilitates the `live' capture and reuse of project knowledge in construction. An extensive literature review was first conducted on the concept of knowledge management and the current practices for managing project knowledge. Subsequently, case studies involving six companies were carried out to investigate the shortcomings of current practice and the end-user requirements for the capture and reuse of project knowledge. These requirements informed the development of the methodology for `live' capture and reuse of project knowledge. The Web IS Development Methodology (Avison and Fitzgerald, 2003) employing ASP. NET 2.0 was adopted to encapsulate the methodology into a Web-based prototype application. The evaluation of the prototype revealed that the methodology can enable project knowledge to be captured and shared `live' across different organisations without significant additional workload and costs. It is concluded that the `live' capture and reuse of project knowledge in construction is important in preventing knowledge loss and helping to harness the project knowledge captured. A combination of both KM technologies and techniques is essential for the effective management of tacit and explicit knowledge. The prototype application developed can facilitate the `live' capture and reuse of project knowledge as shown by the results of the evaluation. There is scope for enhancing this study by exploring the integration of the prototype application with other information systems, and the use of software agents to automatically locate useful knowledge from the Internet and project extranets. The methodology developed will help construction organisation to leverage their knowledge in a timely way to meet the challenge of today's fast evolving world.EThOS - Electronic Theses Online ServiceGBUnited Kingdo

Managing Knowledge in Project Environments

Projects ought to be vehicles for both practical benefits and organizational learning. However, if an organization is designed for the long term, a project exists only for its duration. Project-based organizations face an awkward dilemma: the project-centric nature of their work makes knowledge management, hence learning, difficult

Advanced Knowledge Technologies at the Midterm: Tools and Methods for the Semantic Web

The University of Edinburgh and research sponsors are authorised to reproduce and distribute reprints and on-line copies for their purposes notwithstanding any copyright annotation hereon. The views and conclusions contained herein are the author’s and shouldn’t be interpreted as necessarily representing the official policies or endorsements, either expressed or implied, of other parties.In a celebrated essay on the new electronic media, Marshall McLuhan wrote in 1962:Our private senses are not closed systems but are endlessly translated into each other in that experience which we call consciousness. Our extended senses, tools, technologies, through the ages, have been closed systems incapable of interplay or collective awareness. Now, in the electric age, the very instantaneous nature of co-existence among our technological instruments has created a crisis quite new in human history. Our extended faculties and senses now constitute a single field of experience which demands that they become collectively conscious. Our technologies, like our private senses, now demand an interplay and ratio that makes rational co-existence possible. As long as our technologies were as slow as the wheel or the alphabet or money, the fact that they were separate, closed systems was socially and psychically supportable. This is not true now when sight and sound and movement are simultaneous and global in extent. (McLuhan 1962, p.5, emphasis in original)Over forty years later, the seamless interplay that McLuhan demanded between our technologies is still barely visible. McLuhan’s predictions of the spread, and increased importance, of electronic media have of course been borne out, and the worlds of business, science and knowledge storage and transfer have been revolutionised. Yet the integration of electronic systems as open systems remains in its infancy.Advanced Knowledge Technologies (AKT) aims to address this problem, to create a view of knowledge and its management across its lifecycle, to research and create the services and technologies that such unification will require. Half way through its sixyear span, the results are beginning to come through, and this paper will explore some of the services, technologies and methodologies that have been developed. We hope to give a sense in this paper of the potential for the next three years, to discuss the insights and lessons learnt in the first phase of the project, to articulate the challenges and issues that remain.The WWW provided the original context that made the AKT approach to knowledge management (KM) possible. AKT was initially proposed in 1999, it brought together an interdisciplinary consortium with the technological breadth and complementarity to create the conditions for a unified approach to knowledge across its lifecycle. The combination of this expertise, and the time and space afforded the consortium by the IRC structure, suggested the opportunity for a concerted effort to develop an approach to advanced knowledge technologies, based on the WWW as a basic infrastructure.The technological context of AKT altered for the better in the short period between the development of the proposal and the beginning of the project itself with the development of the semantic web (SW), which foresaw much more intelligent manipulation and querying of knowledge. The opportunities that the SW provided for e.g., more intelligent retrieval, put AKT in the centre of information technology innovation and knowledge management services; the AKT skill set would clearly be central for the exploitation of those opportunities.The SW, as an extension of the WWW, provides an interesting set of constraints to the knowledge management services AKT tries to provide. As a medium for the semantically-informed coordination of information, it has suggested a number of ways in which the objectives of AKT can be achieved, most obviously through the provision of knowledge management services delivered over the web as opposed to the creation and provision of technologies to manage knowledge.AKT is working on the assumption that many web services will be developed and provided for users. The KM problem in the near future will be one of deciding which services are needed and of coordinating them. Many of these services will be largely or entirely legacies of the WWW, and so the capabilities of the services will vary. As well as providing useful KM services in their own right, AKT will be aiming to exploit this opportunity, by reasoning over services, brokering between them, and providing essential meta-services for SW knowledge service management.Ontologies will be a crucial tool for the SW. The AKT consortium brings a lot of expertise on ontologies together, and ontologies were always going to be a key part of the strategy. All kinds of knowledge sharing and transfer activities will be mediated by ontologies, and ontology management will be an important enabling task. Different applications will need to cope with inconsistent ontologies, or with the problems that will follow the automatic creation of ontologies (e.g. merging of pre-existing ontologies to create a third). Ontology mapping, and the elimination of conflicts of reference, will be important tasks. All of these issues are discussed along with our proposed technologies.Similarly, specifications of tasks will be used for the deployment of knowledge services over the SW, but in general it cannot be expected that in the medium term there will be standards for task (or service) specifications. The brokering metaservices that are envisaged will have to deal with this heterogeneity.The emerging picture of the SW is one of great opportunity but it will not be a wellordered, certain or consistent environment. It will comprise many repositories of legacy data, outdated and inconsistent stores, and requirements for common understandings across divergent formalisms. There is clearly a role for standards to play to bring much of this context together; AKT is playing a significant role in these efforts. But standards take time to emerge, they take political power to enforce, and they have been known to stifle innovation (in the short term). AKT is keen to understand the balance between principled inference and statistical processing of web content. Logical inference on the Web is tough. Complex queries using traditional AI inference methods bring most distributed computer systems to their knees. Do we set up semantically well-behaved areas of the Web? Is any part of the Web in which semantic hygiene prevails interesting enough to reason in? These and many other questions need to be addressed if we are to provide effective knowledge technologies for our content on the web

Holistic engineering design : a combined synchronous and asynchronous approach

To aid the creation and through-life support of large, complex engineering products, organizations are placing a greater emphasis on constructing complete and accurate records of design activities. Current documentary approaches are not sufficient to capture activities and decisions in their entirety and can lead to organizations revisiting and in some cases reworking design decisions in order to understand previous design episodes. Design activities are undertaken in a variety of modes; many of which are dichotomous, and thus each require separate documentary mechanisms to capture information in an efficient manner. It is possible to identify the modes of learning and transaction to describe whether an activity is aimed at increasing a level of understanding or whether it involves manipulating information to achieve a tangible task. The dichotomy of interest in this paper is that of synchronous and asynchronous working, where engineers may work alternately as part of a group or as individuals and where different forms of record are necessary to adequately capture the processes and rationale employed in each mode. This paper introduces complimentary approaches to achieving richer representations of design activities performed synchronously and asynchronously, and through the undertaking of a design based case study, highlights the benefit of each approach. The resulting records serve to provide a more complete depiction of activities undertaken, and provide positive direction for future co-development of the approaches

A Tale of Clean Cities: Insights for Planning Urban Sanitation from Ghana, India and the Philippines

A Tale of Clean Cities is a research project commissioned by WaterAid to Partnerships in Practice, to learn from the experience of cities in developing countries that are making good progress in planning and providing city-wide sanitation services. San Fernando in the Philippines, Visakhapatnam in India, and Kumasi in Ghana were studied

STELLAR (Semantic Technologies Enhancing the Lifecycle of Learning Resources): Jisc Final Report

[Project Summary] As one of the earliest distance learning providers The Open University (OU) has a rich heritage of archived learning materials. An ever increasing amount of that is in digital form and is being deposited with the University Archive. This growth has been driven by digitisation activity from projects such as AVA (Access to Video Assets) and the Fedora-based Open University Digital Library ‘a place to discover digital and digitised archival content from the OU Library, from videos and images to digitised documents’. Other digital content is being captured from web archiving activities, such as work to preserve Moodle Virtual Learning Environment course websites. An evidence based understanding is required to inform digital preservation policies, curation strategy and investment in digital library development. Following the Pre-enhancement, Enhancement and Post-enhancement methodology set out by Jisc, STELLAR adopted the model of a balanced scorecard to ascertain the value ascribed to the non-current learning materials. Four aspects were considered: Personal and professional perspectives of value; Value to the Higher Educational and academic communities; Value to internal processes and cultures; Financial perspectives of value. The outcomes of the survey indicated that stakeholders place a high value on the materials, and that they perceived them to have value in all areas evaluated. Three OU courses were chosen from the digital library for the transformation stage. These materials were enhanced and transformed into RDF, a process that required more extensive metadata expertise and effort than was expected. Following enhancement the RDF was accessed through a tool called DiscOU, created by a member of the project team from the OU’s Knowledge Media Institute. DiscOU uses both linked data and a semantic meaning engine to analyse the meaning of the text in a search query. This is matched against the meaning of the content derived from an index of the full-text of the digital library content. In the final stage stakeholders were asked through a survey and series of workshops to use the DiscOU proof-of-concept tool to assess their perception of the value of this transformation. This has revealed that overall, academics and other stakeholders in the university do believe that the value of the selected materials was positively impacted by the application of semantic technologies

Narrative, Sensemaking, and Improvisation in Participatory Hypermedia Construction

In this paper we describe research into a form of practitioner sensemaking in the context of participatory hypermedia construction sessions, in which groups of people build knowledge maps. We discuss how constructs from narrative theory and improvisation have helped us understand what happens at the moments when practitioners encounter dilemmas and obstacles. We provide brief examples from case studies and discuss possible contributions to broader themes in sensemaking research