5,330 research outputs found
Simple and explicit bounds for multi-server queues with (and sometimes better) scaling
We consider the FCFS queue, and prove the first simple and explicit
bounds that scale as (and sometimes better). Here
denotes the corresponding traffic intensity. Conceptually, our results can be
viewed as a multi-server analogue of Kingman's bound. Our main results are
bounds for the tail of the steady-state queue length and the steady-state
probability of delay. The strength of our bounds (e.g. in the form of tail
decay rate) is a function of how many moments of the inter-arrival and service
distributions are assumed finite. More formally, suppose that the inter-arrival
and service times (distributed as random variables and respectively)
have finite th moment for some Let (respectively )
denote (respectively ). Then
our bounds (also for higher moments) are simple and explicit functions of
, and
only. Our bounds scale gracefully even when the number of
servers grows large and the traffic intensity converges to unity
simultaneously, as in the Halfin-Whitt scaling regime. Some of our bounds scale
better than in certain asymptotic regimes. More precisely,
they scale as multiplied by an inverse polynomial in These results formalize the intuition that bounds should be tighter
in light traffic as well as certain heavy-traffic regimes (e.g. with
fixed and large). In these same asymptotic regimes we also prove bounds for
the tail of the steady-state number in service.
Our main proofs proceed by explicitly analyzing the bounding process which
arises in the stochastic comparison bounds of amarnik and Goldberg for
multi-server queues. Along the way we derive several novel results for suprema
of random walks and pooled renewal processes which may be of independent
interest. We also prove several additional bounds using drift arguments (which
have much smaller pre-factors), and make several conjectures which would imply
further related bounds and generalizations
Many-server queues with customer abandonment: numerical analysis of their diffusion models
We use multidimensional diffusion processes to approximate the dynamics of a
queue served by many parallel servers. The queue is served in the
first-in-first-out (FIFO) order and the customers waiting in queue may abandon
the system without service. Two diffusion models are proposed in this paper.
They differ in how the patience time distribution is built into them. The first
diffusion model uses the patience time density at zero and the second one uses
the entire patience time distribution. To analyze these diffusion models, we
develop a numerical algorithm for computing the stationary distribution of such
a diffusion process. A crucial part of the algorithm is to choose an
appropriate reference density. Using a conjecture on the tail behavior of a
limit queue length process, we propose a systematic approach to constructing a
reference density. With the proposed reference density, the algorithm is shown
to converge quickly in numerical experiments. These experiments also show that
the diffusion models are good approximations for many-server queues, sometimes
for queues with as few as twenty servers
Β© 2012 INFORMS Overflow Networks: Approximations and
Motivated by call center cosourcing problems, we consider a service network operated under an overflow mechanism. Calls are first routed to an in-house (or dedicated) service station that has a finite waiting room. If the waiting room is full, the call is overflowed to an outside provider (an overflow station) that might also be serving overflows from other stations. We establish approximations for overflow networks with many servers under a resource-pooling assumption that stipulates, in our context, that the fraction of overflowed calls is nonnegligible. Our two main results are (i) an approximation for the overflow processes via limit theorems and (ii) asymptotic independence between each of the in-house stations and the overflow station. In particular, we show that, as the system becomes large, the dependency between each in-house station and the overflow station becomes negligible. Independence between stations in overflow networks is assumed in the literature on call centers, and we provide a rigorous support for those useful heuristics. Subject classifications: overflow networks; cosourcing; heavy-traffic approximations; separation of time scales
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