Library Search UX report summer 2016

During Summer 2016, Imperial College London's Library Information Systems team ran a round of user experience research into the information-seeking behaviour of undergraduate and postgraduate students with a specific focus on the use of the library catalogue and discovery interface. The purpose of the work was to understand user behaviours and preferences to target development of practical improvements to the Library Search interface

Synthesis, screening, and sequencing of cysteine-rich one-bead one-compound peptide libraries.

Cysteine-rich peptides are valued as tags for biarsenical fluorophores and as environmentally important reagents for binding toxic heavy metals. Due to the inherent difficulties created by cysteine, the power of one-bead one-compound (OBOC) libraries has never been applied to the discovery of short cysteine-rich peptides. We have developed the first method for the synthesis, screening, and sequencing of cysteine-rich OBOC peptide libraries. First, we synthesized a heavily biased cysteine-rich OBOC library, incorporating 50% cysteine at each position (Ac-X8-KM-TentaGel). Then, we developed conditions for cysteine alkylation, cyanogen bromide cleavage, and direct MS/MS sequencing of that library at the single bead level. The sequencing efficiency of this library was comparable to a traditional cysteine-free library. To validate screening of cysteine-rich OBOC libraries, we reacted a library with the biarsenical FlAsH and identified beads bearing the known biarsenical-binding motif (CCXXCC). These results enable OBOC libraries to be used in high-throughput discovery of cysteine-rich peptides for protein tagging, environmental remediation of metal contaminants, or cysteine-rich pharmaceuticals

Discovery services: next generation of searching scholarly information

The new breed of resource discovery services is an evolutionary step forward in providing library users with a ‘one-stop shop’ where they can find information sources for their research. They provide a single search box that can search a library’s online and physical content including articles, books, journals, newspaper articles, e-books, specialist collections and more. These discovery services have built on the concepts of both federated searching and next-generation catalogues

Simplifying resource discovery and access in academic libraries : implementing and evaluating Summon at Huddersfield and Northumbria Universities

Facilitating information discovery and maximising value for money from library materials is a key driver for academic libraries, which spend substantial sums of money on journal, database and book purchasing. Users are confused by the complexity of our collections and the multiple platforms to access them and are reluctant to spend time learning about individual resources and how to use them - comparing this unfavourably to popular and intuitive search engines like Google. As a consequence the library may be seen as too complicated and time consuming and many of our most valuable resources remain undiscovered and underused. Federated search tools were the first commercial products to address this problem. They work by using a single search box to interrogate multiple databases (including Library catalogues) and journal platforms. While going some way to address the problem, many users complained that they were still relatively slow, clunky and complicated to use compared to Google or Google Scholar. The emergence of web-scale discovery services in 2009 promised to deal with some of these problems. By harvesting and indexing metadata direct from publishers and local library collections into a single index they facilitate resource discovery and access to multiple library collections (whether in print or electronic form) via a single search box. Users no longer have to negotiate a number of separate platforms to find different types of information and because the data is held in a single unified index searching is fast and easy. In 2009 both Huddersfield and Northumbria Universities purchased Serials Solutions Summon. This case study report describes the selection, implementation and testing of Summon at both Universities drawing out common themes as well as differences; there are suggestions for those who intend to implement Summon in the future and some suggestions for future development

The Impact of Web-Scale Discovery on the Use of Electronic Resources

In 2015, the University of California, Berkeley, launched EBSCO Discovery Service (EDS), a web-scale discovery tool, with a goal of improving visibility and usage of collections. This study applies linear regression analysis to usage data for ebooks, ejournals, and abstracts and indexing (A&I) databases before and after implementation of EDS in order to identify correlations between the discovery layer and usage of library electronic resources across platforms. Our findings diverge from conclusions drawn in the previous literature that indicate that resource use generally increases after a discovery tool is implemented. We examine data from a longer period of time than the previous literature had, looking for statistically significant changes in resource use. The discovery layer at UC Berkeley did not lead to equal increases across platforms, but rather to a complex array of increases and decreases in use according to a variety of factors.

Are there common academic library customer values?

Abstract: Purpose – This paper endeavours to provide answers to the following questions: Is there a correlation between what library customers value and the questions asked in benchmarking satisfaction surveys? Is there a core set of academic library customer values? Are there differences between what academic library customers value in Australia when compared to their counterparts in England? Do library customer values change over time?Design/methodology/approach – The results of two similar university libraries' customer value discovery research are compared with each other, and also with the question set in the LibQUAL+™ survey. As the customer value discovery research was undertaken six years apart, the results are compared to see if there has been change over time.Findings – Academic library customers identified a core set of values, and these values mapped reasonably well to the LibQUAL+™ instrument. However, there were unique value factors identified by the various customer segments that did not map. Some questions in LibQUAL+™ were more detailed in their exploration of library staff attributes than customers identified in their value proposition. Customers identify their values +without reference to library jargon.Originality/value – The paper shows that customer value discovery and LibQUAL+™ are both valuable management tools that identify services and resources of importance to library customer

Anforderungen an Musik-Discovery-Systeme: Handreichungen zur Optimierung von Benutzeroberflächen

This is an English language version of the German language article cited below. “Discovery” has become a library buzzword but it refers to a traditional concept: enabling users to find library information and materials. Discovery was first facilitated by print indexes and card catalogs, then later by online library catalogs and search engines. Today, the discovery environment is changing rapidly both within libraries and externally. Within the library realm, FRBR, RDA, discovery tools, and faceted browsing are key factors related to these changes in the way our users navigate searches and encounter library data. The newest discovery interfaces aim to remove barriers between different types of data and incorporate aspects of non-library online searching environments familiar to users. When discovery interfaces work well, everyone benefits: the library’s collections are more fully exposed, and users do not have to adhere to nor struggle with the shortcomings of complicated search vocabularies and strategies. Discovery is optimized

Improving customer satisfaction: changes as a result of Customer Value Discovery

Objective: To identify Gold Standard Services for customers in an academic library and determine whether interventions following the identification of customer value increased student satisfaction. Methods: “Customer Discovery Workshops” were undertaken with academic staff and undergraduate on‐campus students to provide managers and library staff with information on the services and resources that customers valued, and what irritated them about existing services and resources. The impact of interventions was assessed two years after the research using a university student satisfaction survey and an independent national student satisfaction survey. Results: The findings resulted in significant changes to the way forward‐facing customer services were delivered. A number of value adding services were introduced for the customer. Overall customer satisfaction was improved. Evidence Based Library and Information Practice 2008, 3:1 34 Conclusions: The Customer Value Discovery research has created a culture of innovation and continuous improvement. An operational plan was introduced to track activity and performance against the objectives identified in the customer value research. However, there is a constant need to innovate

Lightning Presentation: How Discovery Tools Changed Instruction and Reference

In fall 2011, Viterbo University migrated from a legacy ILS and public catalog to a next generation ILS and discovery layer. Learn how the transition to a discovery environment affected reference and instruction services, librarian expectations of students, student interactions with the library, and faculty reactions to student research