Spoken Language Intent Detection using Confusion2Vec

Decoding speaker's intent is a crucial part of spoken language understanding (SLU). The presence of noise or errors in the text transcriptions, in real life scenarios make the task more challenging. In this paper, we address the spoken language intent detection under noisy conditions imposed by automatic speech recognition (ASR) systems. We propose to employ confusion2vec word feature representation to compensate for the errors made by ASR and to increase the robustness of the SLU system. The confusion2vec, motivated from human speech production and perception, models acoustic relationships between words in addition to the semantic and syntactic relations of words in human language. We hypothesize that ASR often makes errors relating to acoustically similar words, and the confusion2vec with inherent model of acoustic relationships between words is able to compensate for the errors. We demonstrate through experiments on the ATIS benchmark dataset, the robustness of the proposed model to achieve state-of-the-art results under noisy ASR conditions. Our system reduces classification error rate (CER) by 20.84% and improves robustness by 37.48% (lower CER degradation) relative to the previous state-of-the-art going from clean to noisy transcripts. Improvements are also demonstrated when training the intent detection models on noisy transcripts

Speaker-change Aware CRF for Dialogue Act Classification

Recent work in Dialogue Act (DA) classification approaches the task as a sequence labeling problem, using neural network models coupled with a Conditional Random Field (CRF) as the last layer. CRF models the conditional probability of the target DA label sequence given the input utterance sequence. However, the task involves another important input sequence, that of speakers, which is ignored by previous work. To address this limitation, this paper proposes a simple modification of the CRF layer that takes speaker-change into account. Experiments on the SwDA corpus show that our modified CRF layer outperforms the original one, with very wide margins for some DA labels. Further, visualizations demonstrate that our CRF layer can learn meaningful, sophisticated transition patterns between DA label pairs conditioned on speaker-change in an end-to-end way. Code is publicly available

Modeling Human Group Behavior In Virtual Worlds

Virtual worlds and massively-multiplayer online games are rich sources of information about large-scale teams and groups, offering the tantalizing possibility of harvesting data about group formation, social networks, and network evolution. They provide new outlets for human social interaction that differ from both face-to-face interactions and non-physically-embodied social networking tools such as Facebook and Twitter. We aim to study group dynamics in these virtual worlds by collecting and analyzing public conversational patterns of users grouped in close physical proximity. To do this, we created a set of tools for monitoring, partitioning, and analyzing unstructured conversations between changing groups of participants in Second Life, a massively multi-player online user-constructed environment that allows users to construct and inhabit their own 3D world. Although there are some cues in the dialog, determining social interactions from unstructured chat data alone is a difficult problem, since these environments lack many of the cues that facilitate natural language processing in other conversational settings and different types of social media. Public chat data often features players who speak simultaneously, use jargon and emoticons, and only erratically adhere to conversational norms. Humans are adept social animals capable of identifying friendship groups from a combination of linguistic cues and social network patterns. But what is more important, the content of what people say or their history of social interactions? Moreover, is it possible to identify whether iii people are part of a group with changing membership merely from general network properties, such as measures of centrality and latent communities? These are the questions that we aim to answer in this thesis. The contributions of this thesis include: 1) a link prediction algorithm for identifying friendship relationships from unstructured chat data 2) a method for identifying social groups based on the results of community detection and topic analysis. The output of these two algorithms (links and group membership) are useful for studying a variety of research questions about human behavior in virtual worlds. To demonstrate this we have performed a longitudinal analysis of human groups in different regions of the Second Life virtual world. We believe that studies performed with our tools in virtual worlds will be a useful stepping stone toward creating a rich computational model of human group dynamics

Leveraging Longitudinal Data for Personalized Prediction and Word Representations

This thesis focuses on personalization, word representations, and longitudinal dialog. We first look at users expressions of individual preferences. In this targeted sentiment task, we find that we can improve entity extraction and sentiment classification using domain lexicons and linear term weighting. This task is important to personalization and dialog systems, as targets need to be identified in conversation and personal preferences affect how the system should react. Then we examine individuals with large amounts of personal conversational data in order to better predict what people will say. We consider extra-linguistic features that can be used to predict behavior and to predict the relationship between interlocutors. We show that these features improve over just using message content and that training on personal data leads to much better performance than training on a sample from all other users. We look not just at using personal data for these end-tasks, but also constructing personalized word representations. When we have a lot of data for an individual, we create personalized word embeddings that improve performance on language modeling and authorship attribution. When we have limited data, but we have user demographics, we can instead construct demographic word embeddings. We show that these representations improve language modeling and word association performance. When we do not have demographic information, we show that using a small amount of data from an individual, we can calculate similarity to existing users and interpolate or leverage data from these users to improve language modeling performance. Using these types of personalized word representations, we are able to provide insight into what words vary more across users and demographics. The kind of personalized representations that we introduce in this work allow for applications such as predictive typing, style transfer, and dialog systems. Importantly, they also have the potential to enable more equitable language models, with improved performance for those demographic groups that have little representation in the data.PHDComputer Science & EngineeringUniversity of Michigan, Horace H. Rackham School of Graduate Studieshttp://deepblue.lib.umich.edu/bitstream/2027.42/167971/1/cfwelch_1.pd