Naturalizing a Programming Language via Interactive Learning

Our goal is to create a convenient natural language interface for performing well-specified but complex actions such as analyzing data, manipulating text, and querying databases. However, existing natural language interfaces for such tasks are quite primitive compared to the power one wields with a programming language. To bridge this gap, we start with a core programming language and allow users to "naturalize" the core language incrementally by defining alternative, more natural syntax and increasingly complex concepts in terms of compositions of simpler ones. In a voxel world, we show that a community of users can simultaneously teach a common system a diverse language and use it to build hundreds of complex voxel structures. Over the course of three days, these users went from using only the core language to using the naturalized language in 85.9\% of the last 10K utterances.Comment: 10 pages, ACL201

Learning Personalized User Preference from Cold Start in Multi-turn Conversations

This paper presents a novel teachable conversation interaction system that is capable of learning users preferences from cold start by gradually adapting to personal preferences. In particular, the TAI system is able to automatically identify and label user preference in live interactions, manage dialogue flows for interactive teaching sessions, and reuse learned preference for preference elicitation. We develop the TAI system by leveraging BERT encoder models to encode both dialogue and relevant context information, and build action prediction (AP), argument filling (AF) and named entity recognition (NER) models to understand the teaching session. We adopt a seeker-provider interaction loop mechanism to generate diverse dialogues from cold-start. TAI is capable of learning user preference, which achieves 0.9122 turn level accuracy on out-of-sample dataset, and has been successfully adopted in production.Comment: preference, personalization, cold-start, dialogue, LLM. embeddin

Offline and Online Satisfaction Prediction in Open-Domain Conversational Systems

Predicting user satisfaction in conversational systems has become critical, as spoken conversational assistants operate in increasingly complex domains. Online satisfaction prediction (i.e., predicting satisfaction of the user with the system after each turn) could be used as a new proxy for implicit user feedback, and offers promising opportunities to create more responsive and effective conversational agents, which adapt to the user's engagement with the agent. To accomplish this goal, we propose a conversational satisfaction prediction model specifically designed for open-domain spoken conversational agents, called ConvSAT. To operate robustly across domains, ConvSAT aggregates multiple representations of the conversation, namely the conversation history, utterance and response content, and system- and user-oriented behavioral signals. We first calibrate ConvSAT performance against state of the art methods on a standard dataset (Dialogue Breakdown Detection Challenge) in an online regime, and then evaluate ConvSAT on a large dataset of conversations with real users, collected as part of the Alexa Prize competition. Our experimental results show that ConvSAT significantly improves satisfaction prediction for both offline and online setting on both datasets, compared to the previously reported state-of-the-art approaches. The insights from our study can enable more intelligent conversational systems, which could adapt in real-time to the inferred user satisfaction and engagement.Comment: Published in CIKM '19, 10 page