Automatic domain ontology extraction for context-sensitive opinion mining

Automated analysis of the sentiments presented in online consumer feedbacks can facilitate both organizations’ business strategy development and individual consumers’ comparison shopping. Nevertheless, existing opinion mining methods either adopt a context-free sentiment classification approach or rely on a large number of manually annotated training examples to perform context sensitive sentiment classification. Guided by the design science research methodology, we illustrate the design, development, and evaluation of a novel fuzzy domain ontology based contextsensitive opinion mining system. Our novel ontology extraction mechanism underpinned by a variant of Kullback-Leibler divergence can automatically acquire contextual sentiment knowledge across various product domains to improve the sentiment analysis processes. Evaluated based on a benchmark dataset and real consumer reviews collected from Amazon.com, our system shows remarkable performance improvement over the context-free baseline

Learning Knowledge from Relevant Webpage for Opinion Analysis

This paper presents an opinion analysis system based on linguistic knowledge which is acquired from small-scale annotated text and raw topic-relevant Web page. Based on the observation on the annotated opinion corpus, some word-, collocation- and sentence-level linguistic features for opinion analysis are discovered. Supervised and unsupervised learning techniques are developed to learn these features from annotated text and raw relevant Web page, respectively. These features are then incorporated into a classifier based on support vector machine (SVM) to identify opinionated sentences and determine their polarities. Evaluations show that the proposed opinion analysis system, namely OA, achieved promising performance, which shows the effectiveness of linguistic knowledge learning from relevant Web page.Department of ComputingRefereed conference pape