Joint Modelling of Emotion and Abusive Language Detection

The rise of online communication platforms has been accompanied by some undesirable effects, such as the proliferation of aggressive and abusive behaviour online. Aiming to tackle this problem, the natural language processing (NLP) community has experimented with a range of techniques for abuse detection. While achieving substantial success, these methods have so far only focused on modelling the linguistic properties of the comments and the online communities of users, disregarding the emotional state of the users and how this might affect their language. The latter is, however, inextricably linked to abusive behaviour. In this paper, we present the first joint model of emotion and abusive language detection, experimenting in a multi-task learning framework that allows one task to inform the other. Our results demonstrate that incorporating affective features leads to significant improvements in abuse detection performance across datasets.Comment: Proceedings of the 58th Annual Meeting of the Association for Computational Linguistics, 202

From Chatter to Matter: Addressing Critical Steps of Emotion Recognition Learning in Task-oriented Dialogue

Emotion recognition in conversations (ERC) is a crucial task for building human-like conversational agents. While substantial efforts have been devoted to ERC for chit-chat dialogues, the task-oriented counterpart is largely left unattended. Directly applying chit-chat ERC models to task-oriented dialogues (ToDs) results in suboptimal performance as these models overlook key features such as the correlation between emotions and task completion in ToDs. In this paper, we propose a framework that turns a chit-chat ERC model into a task-oriented one, addressing three critical aspects: data, features and objective. First, we devise two ways of augmenting rare emotions to improve ERC performance. Second, we use dialogue states as auxiliary features to incorporate key information from the goal of the user. Lastly, we leverage a multi-aspect emotion definition in ToDs to devise a multi-task learning objective and a novel emotion-distance weighted loss function. Our framework yields significant improvements for a range of chit-chat ERC models on EmoWOZ, a large-scale dataset for user emotion in ToDs. We further investigate the generalisability of the best resulting model to predict user satisfaction in different ToD datasets. A comparison with supervised baselines shows a strong zero-shot capability, highlighting the potential usage of our framework in wider scenarios.Comment: Accepted by SIGDIAL 202

Bridging Emotion Role Labeling and Appraisal-based Emotion Analysis

The term emotion analysis in text subsumes various natural language processing tasks which have in common the goal to enable computers to understand emotions. Most popular is emotion classification in which one or multiple emotions are assigned to a predefined textual unit. While such setting is appropriate to identify the reader's or author's emotion, emotion role labeling adds the perspective of mentioned entities and extracts text spans that correspond to the emotion cause. The underlying emotion theories agree on one important point; that an emotion is caused by some internal or external event and comprises several subcomponents, including the subjective feeling and a cognitive evaluation. We therefore argue that emotions and events are related in two ways. (1) Emotions are events; and this perspective is the fundament in NLP for emotion role labeling. (2) Emotions are caused by events; a perspective that is made explicit with research how to incorporate psychological appraisal theories in NLP models to interpret events. These two research directions, role labeling and (event-focused) emotion classification, have by and large been tackled separately. We contributed to both directions with the projects SEAT (Structured Multi-Domain Emotion Analysis from Text) and CEAT (Computational Event Evaluation based on Appraisal Theories for Emotion Analysis), both funded by the German Research Foundation. In this paper, we consolidate the findings and point out open research questions.Comment: under review for https://bigpictureworkshop.com