Leading in Service Innovation: Three perspectives on service value delivery in a European context

This paper explores the relationships between the shaping of “service value propositions” according to three dimensions: “intangible mix”, “physical support”, and “time”, and the strengthening of Innovative Capability in service organizations. After the first introductory section, we describe a series of related innovative moves experienced in the European context by leading companies. We analyze how JCDecaux addresses service recipients simultaneously as citizens and consumers, focusing especially on the Cyclocity project. With CS2 Lawyers in the UK, we envision how automation and technology adoption in professional services may lead to significant productivity improvement for the good of society. Finally, we study how SNCF in France has succeeded in implementing a permanently strengthening value proposition in public service through the recent launching of the IDTGV initiative. In these situations, the service companies have clearly addressed their market considering three different forms of interrelated, yet distinct, targets: “ultimate beneficiaries”, “paying bodies”, and entities or individuals who somehow “prescribe” the consumption of services. In these three situations, we investigate the robustness of the “value propositions” thus implemented, and analyze the particular role played by technology in the success of the new ventures.Service and innovation; value proposition; technology implementation

Towards assessing the networkability of health care providers: a maturity model approach

This paper presents a networkability maturity model as an approach to assess a health care organisation's capacity with regards to being able to efficiently engage in business relationships. Continuously rising costs and increasingly restrained budgets for health care put pressure on the public health systems. A low division of labour and integration of processes along cross-organisational patient therapy provides large potential for improvements in efficiency and efficacy. It is the aim of the presented model to enable identification of potentials for improvements and respective measures to advance the ability to benefit from specialisation and collaboration along the value chain. The presented model is developed based on a classification of related state-of-the-art in maturity models to assess individual factors of networkability which are integrated to form an overall framework comprising six components and respective factors to be assessed. As networkability maturity addresses the interrelation of strategy, organisational design and information systems design, the paper adheres to requirements for effective design science research applied to the process of construction of a networkability maturity model applicable for health care providers. It therefore concludes with a case-based evaluation according to the design research literature and identification of further researc

Health Policy Research and Development in the Philippines

In the hope to contribute to the exchange of ideas and experience regarding health research, this paper provides an overview of Philippine health policy research and development with a focus in its role to developing countries. Analysis indicates the need to set research priorities and to address research not only in terms of management and coordination but dissemination and utilization as well.health sector, research and development sector, research

Health Policy Research and Development in the Philippines

In the hope to contribute to the exchange of ideas and experience regarding health research, this paper provides an overview of Philippine health policy research and development with a focus in its role to developing countries. Analysis indicates the need to set research priorities and to address research not only in terms of management and coordination but dissemination and utilization as well.health sector, research and development sector, research

Social priorities of internal banking assortment (products) policy

Motivations of social responsibility, social orientation and social priorities are described in the context of special quasi social bank status and other credit organizations, Russian historic traditions, and specific peculiarities of bank management. Subjects and objects of social priorities, their concurring and alternative interests, goals and tasks are defined and explained on the basis of the analysis of theoretical and methodological insights, research and ranking of statistic data. Subjective, objective (institutional) and process concentrations of social priorities in bank management are framed. Benchmarks of social priorities, their levels and nominations are marked out. This work emphasizes and describes with relevant explanations such areas of socially oriented activity of banks as provision of banking services to enterprises and organizations of social areas and those that are entirely or partially socially oriented, financial and/or organizational participation in proper socially motivated events, financial and/or organizational participation in social projects of third parties including specialized ones, creation and selling of banking socially oriented products. Certain weak points and inaccuracy in implementing social projects by Russian banks are revealed. The subject matter and structure of internal banking policy, factors and terms and conditions that have an impact on its parameters concretized to the peculiarities of the assortment (products) policy are regarded. The formulated areas of social priorities are regarded as an optimized complex. On its basis, social components of preferences, limitations and prohibitions of the internal banking assortment (products) banking policy are developed and recommended.peer-reviewe

The role of sophisticated accounting system in strategy management

Organizations are designing more sophisticated accounting information systems to meet the strategic goals and enhance their performance. This study examines the effect of accounting information system design on the performance of organizations pursuing different strategic priorities. The alignment between sophisticated accounting information systems and organizational strategy is analyzed. The enabling effect of the accounting information system on performance is also examined. Relationships are explored using data collected from 112 CEOs in 218 hospitals in Spain. The findings provide support of an indirect effect of sophisticated accounting information system on performance, acting through a prospector strategy.Las organizaciones están diseñando sistemas de recopilación de información más sofisticados para cumplir con los objetivos estratégicos y mejorar su rendimiento. Este estudio investiga el efecto del diseño de los sistemas de recopilación de información en el rendimiento de organizaciones que persiguen diferentes prioridades estratégicas. La alineación entre sistemas de información sofisticados y la estrategia de organización es analizada. El efecto de estas a la hora del rendimiento también se analiza. Las relaciones son exploradas usando datos recolectados de 112 CEOs en 218 hospitales en España. Los hallazgos proporcionan apoyo para un efecto indirecto de recuento de información sofisticado en acción, actuando a través de una estrategia prospectora

Technology and management of large-scale programs Semiannual progress report

Technology and management of large scale program

Aerospace medicine and biology: A continuing bibliography with indexes, supplement 128, May 1974

This special bibliography lists 282 reports, articles, and other documents introduced into the NASA scientific and technical information system in April 1974

Aerospace Medicine and Biology: A continuing bibliography with indexes, supplement 159

This bibliography lists 257 reports, articles, and other documents introduced into the NASA scientific and technical information system in September 1976