Characterizing Search Behavior in Productivity Software

Complex software applications expose hundreds of commands to users through intricate menu hierarchies. One of the most popular productivity software suites, Microsoft Office, has recently developed functionality that allows users to issue free-form text queries to a search system to quickly find commands they want to execute, retrieve help documentation or access web results in a unified interface. In this paper, we analyze millions of search sessions originating from within Microsoft Office applications, collected over one month of activity, in an effort to characterize search behavior in productivity software. Our research brings together previous efforts in analyzing command usage in large-scale applications and efforts in understanding search behavior in environments other than the web. Our findings show that users engage primarily in command search, and that re-accessing commands through search is a frequent behavior. Our work represents the first large-scale analysis of search over command spaces and is an important first step in understanding how search systems integrated with productivity software can be successfully developed

Explainable Information Retrieval: A Survey

Explainable information retrieval is an emerging research area aiming to make transparent and trustworthy information retrieval systems. Given the increasing use of complex machine learning models in search systems, explainability is essential in building and auditing responsible information retrieval models. This survey fills a vital gap in the otherwise topically diverse literature of explainable information retrieval. It categorizes and discusses recent explainability methods developed for different application domains in information retrieval, providing a common framework and unifying perspectives. In addition, it reflects on the common concern of evaluating explanations and highlights open challenges and opportunities.Comment: 35 pages, 10 figures. Under revie