A systematic literature review of Total Quality Management (TQM) implementation in the organization

[EN] In today’s market situation and complex business environment, organization must be able to deliver the customer’s requirement and the expectations which are critical to the satisfaction such as high product quality, faster delivery and competitive cost. Organization need to apply a comprehensive concept and method on managing those requirements. The concept of Total Quality Management (TQM) is considered as one of a popular concept used to manage the quality of product and services comprehensively. This research is to observe is this concept and method still relevant to be use and effectively improved the business performance as well as customer satisfaction. It is a systematic literature review to the literatures from many industry sectors that were collected and reviewed in detail. The result show that this concept is still being used by many organizations around the world and its successfully help the organization to improve their competitiveness, business growth and the sustainability as well as increase employee’s morale.This article was completed thanks to the financial support from the university of Mercu Buana, Jakarta-Indonesia. It also completed with the purpose and motivation of the authors to have an innovate research thinking as well as the contribution to the future researcher.Permana, A.; Purba, H.; Rizkiyah, N. (2021). A systematic literature review of Total Quality Management (TQM) implementation in the organization. International Journal of Production Management and Engineering. 9(1):25-36. https://doi.org/10.4995/ijpme.2021.13765OJS253691Alanazi, M.H. (2020). The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model. Cogent Business and Management, 7(1). https://doi.org/10.1080/23311975.2020.1771074Antunes, M.G., Mucharreira, P.R., Justino, M. do R.T., & Quirós, J.T. (2018). Total Quality Management Implementation in Portuguese Higher Education Institutions. Proceedings MDPI, 2(21), 1342. https://doi.org/10.3390/proceedings2211342Arifin, J. (2016). Penguatan Manajemen Syariah Melalui Total Quality Managementbagi Pelaku Lembaga Keuangan Syariah Di Kota Semarang. Jurnal At-Taqaddum, Volume 8, Nomor 2, November 2016, 8(2), 180. https://doi.org/10.21580/at.v8i2.1170Balasubramanian, M. (2016). Total Quality Management [TQM] in the Healthcare Industry - Challenges, Barriers and Implementation Developing a Framework for TQM Implementation in a Healthcare Setup. Science Journal of Public Health, 4(4), 271. https://doi.org/10.11648/j.sjph.20160404.11Benzaquen, J., Carlos, M., Norero, G., Armas, H., & Pacheco, H. (2019). Quality in private health companies in Peru: The relation of QMS & ISO 9000 principles on TQM factor. International Journal of Healthcare Management, 0(0), 1-9. https://doi.org/10.1080/20479700.2019.1644472Bigliardi, B., & Galati, F. (2014). The implementation of TQM in R&D environments. Journal of Technology Management and Innovation, 9(2), 157-171. https://doi.org/10.4067/S0718-27242014000200012Bunglowala, A., & Asthana, N. (2016). A Total Quality Management Approach in Teaching and Learning Process. International Journal of Management (IJM), 7(5), 223-227. http://www.iaeme.com/MasterAdmin/uploadfolder/IJM_07_05_021/IJM_07_05_021.pdfBusu, M. (2019). Applications of TQM Processes to Increase the Management Performance of Enterprises in the Romanian Renewable Energy Sector. Processes MDPI. https://doi.org/10.3390/pr7100685Dahlgaard, J.J., Kristensen, K., & Kanji, G.K. (2002). Fundamentals of Total Quality Management: Process analysis and improvement Jens. Original illustrations © Taylor & Francis 2002. https://doi.org/10.4324/9780203930021Dewi, H.P., Lumbanraja, P., & Matondang, R. (2015). Implementation of Total Quality Management and Interpersonal Communication in Achieving Student Satisfaction through Service Quality at Yayasan Pendidikan Islam, Miftahussalam, Medan. International Journal of Research and Review, 2(6), 343-347. http://www.gkpublication.in/IJRR_Vol.2_Issue6_June2015/IJRR0066.pdfEltawy, N., & Gallear, D. (2017). Leanness and agility: A comparative theoretical view. Industrial Management and Data Systems, 117(1), 149-165. https://doi.org/10.1108/IMDS-01-2016-0032Fitriani, F. (2019). Persiapan Total Quality Management (Tqm). Adaara: Jurnal Manajemen Pendidikan Islam, 9(2), 908-919. https://doi.org/10.35673/ajmpi.v9i2.426Garcia-Alcaraz, J.L., Flor-Montalvo, F.J., Avelar-Sosa, L., Sánchez-Ramírez, C., & Jiménez-Macías, E. (2019). Human resource abilities and skills in TQM for sustainable enterprises. Sustainability MDPI, 11(22), 6488. https://doi.org/10.3390/su11226488George, S., & Weimerskirch, A. (1998). Total quality management: Strategies and techniques proven at todays' most successful companies (Second ed.). John Wiley & Sons, Inc.Green, F.B. (2006). Six-sigma and the revival of TQM. Total Quality Management and Business Excellence, 17(10), 1281-1286. https://doi.org/10.1080/14783360600753711Gómez-López, R., Serrano-Bedia, A.M., & López-Fernández, M.C. (2016). Motivations for implementing TQM through the EFQM model in Spain: an empirical investigation. Total Quality Management and Business Excellence, 27(11-12), 1224-1245. https://doi.org/10.1080/14783363.2015.1068688Haffar, M., Al-Karaghouli, W., & Ghoneim, A. (2013). An analysis of the influence of organisational culture on TQM implementation in an era of global marketing: The case of Syrian manufacturing organisations. 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The Journal of Global Business Management, 12(2), 47-60.Lawrence, J.J., & McCollough, M.A. (2004). Implementing Total Quality Management in the Classroom by Means of Student Satisfaction Guarantees. Total Quality Management and Business Excellence, 15(2), 235-254. https://doi.org/10.1080/1478336032000149063Mensah, J.O., Copuroglu, G., & Fening, F.A. (2012). Total Quality Management in Ghana: Critical Success Factors and Model for Implementation of a Quality Revolution. Journal of African Business, 13(2), 123-133. https://doi.org/10.1080/15228916.2012.693444Mercy, O., & Taiye, T.B. (2015). Strategic Imperatives of Total Quality Management and Customer Satisfaction in Organizational Sustainability. International Journal of Academic Research in Business and Social Sciences, 5(4), 1-22. https://doi.org/10.6007/IJARBSS/v5-i4/1538Mitreva, E., Cvetkovik, D., Filiposki, O., Taskov, N., & Gjorshevski, H. (2016). 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The Impact of Total Quality Management on Firm's Organizational Performance Marcel. American Journal of Management, 15(4), 57-76.Nicolaou, N., & Kentas, G. (2017). Total Quality Management Implementation Failure Reasons in Healthcare Sector. Journal of Health Science 5 (2017) 110-113, 5(2), 110-113. https://doi.org/10.17265/2328-7136/2017.02.007Nugroho, T.W., & Nurcahyo, R. (2018). Analysis of Total Quality Management (TQM) implementation in small medium industries. Proceedings of the International Conference on Industrial Engineering and Operations Management, 2018(Jul), 607-618.Oakland, J.S. (2003). Total quality management - Text with cases. In Butterworth-Heinemann (Third Edit). Butterworth-Heinemann.Phan, A.C., Nguyen, H.T., Nguyen, H.A., & Matsui, Y. (2019). Effect of total quality management practices and jit production practices on flexibility performance: Empirical evidence from international manufacturing plants. 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Identifying and classifying attributes of packaging for customer satisfaction-A Kano Model Approach

[EN] The packaging industry in India is predicted to grow at 18% annually. In recent years Packaging becomes a potential marketing tool. The marketer should design the packaging of high quality from customer perspective.  As the research in the area of packaging is very few, study of quality attributes of Packaging is the need of the hour and inevitable. An empirical research was conducted by applying Kano Model. The researcher is interested to find out the perception of the customers on 22 quality attributes of packaging. 500 respondents which were selected randomly were asked about their experience of packing on everyday commodities through a well-structured questionnaire.  The classification of attribute as must-be quality, one-dimensional quality, attractive quality, indifferent quality and reverse quality was done by three methods. Marketer should make a note of it and prioritise the attributes for customer satisfaction.Dash, SK. (2021). 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Application of KANO method to life cycle design. IEEE Proceedings of Eco Design: Third International Symposium on Environmentally Conscious De-sign and Inverse Manufacturing, Tokyo Japan, December 8-11, 383-389. https://doi.org/10.1109/ECODIM.2003.1322697Feigenbaum, A.V. (1991).Total Quality Control. McGraw-Hill. Fundin, A., Nilsson, L. (2003). Using Kano's theory of attractive quality to better understand customer satisfaction with e-services. Asian Journal on Quality, 4(2), 32-49. https://doi.org/10.1108/15982688200300018Friman, M., Edvardsson, B. (2003). A content analysis of complaints and compliments. Managing Service Quality, 13(1), 20-26. https://doi.org/10.1108/09604520310456681Garvin, D.A. (1987). Competing on the eight dimensions of quality. Harvard Business Review, 65(6), 101-109.Hanan, M., Karp, P. (1989). Customer satisfaction, how to maximise, measure and market your company's "ultimate product". AMACOM.Herzberg, F., Bernard, M., Snyderman, B.B. (1959). 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Journal of Political Economy, 78, 311-29. https://doi.org/10.1086/259630Nilsson-Witell, L, Fundin, A. (2005). Dynamics of service attributes: a test of Kano's theory of attractive quality. International Journal of Service Industry Management, 16(2), 152-168. https://doi.org/10.1108/09564230510592289Parasuraman, A. (1997). Reflections on gaining competitive advantage through customer value. Academy of Marketing Science Journal, 25(2), 154-61. https://doi.org/10.1007/BF02894351Parasuraman, A., Colby, C.L. (2001). Techno-Ready Marketing. Free Press.Qiting, P., Uno, N., Kubota, Y. (2013). Kano Model Analysis of Customer Needs and Satisfaction at the Shanghai Disneyland. In Proceedings of the 5th Intl Congress of the Intl Association of Societies of Design Research, Tokyo, Japan. http://design-cu.jp/iasdr2013/papers/1835-1b.pdf Accessed on January 2021.Sauerwein, E., Bailom, F., Matzler, K., Hinterhuber, H.H. (1996). The Kano Model: How to delight your Customers. Volume I of the IX. International Working Seminar on Production Economics, Innsbruck/Igls/Austria, February 19-23 1996, pp. 313-327. https://is.muni. cz/el/econ/podzim2009/MPH_MAR2/um/9899067/THE_KANO_MODEL_-_HOW_TO_DELIGHT_YOUR_CUSTOMERS.pdfShewhart, W.A. (1931). Economic Control of Quality of Manufactured Product. D. Van Nostrand Company, Inc.Underwood, R.L., Klein, N.M. (2002). Packaging as Brand Communication: Effects of Product Pictures on Consumer Responses to the Package and Brand. Journal of Marketing Theory and Practice, 10(4), 58-68. https://doi.org/10.1080/10696679.2002.11501926Underwood, R.L. Klein, N.M., Burke, R.R. (2001). Packaging communication: attentional effects of product imagery. Journal of Product & Brand Management, 10(7), 403-22. https://doi.org/10.1108/10610420110410531Watson, G.H. (2003), "Customer focus and competitiveness", in Stephens, K.S. (Ed.), Six Sigma and Related Studies in the Quality Disciplines, ASQ Quality Press, Milwaukee, WI.Williams, D. (2020). 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Analisis Pengaruh Quality, Image, Brand Equity, dan Value terhadap Loyalitas Seller sebagai Salah Satu Partner E-marketplace di Lazada Indonesia

Penelitian ini bertujuan untuk mengetahui pengaruh dari beberapa faktor yaitu quality, image, brand equity dan value terhadap loyalitas seller sebagai salah satu partner e-marketplace di Lazada Indonesia. Sampel diambil dengan menggunakan metode purposive sampling, dengan jumlah sampel sebanyak 82 responden. Teknik pengumpulan data menggunakan kuesioner dan literatur. Metode analisis yang digunakan adalah metode analisis regresi berganda untuk mengetahui pengaruh antara variabel-variabel bebas terhadap variabel terikat. Hasil penelitian ini menunjukkan bahwa; 1). Kualitas e-marketplace tidak berpengaruh positif dan siginifikan terhadap loyalitas seller 2). Citra Perusahaan penyedia e-marketplace berpengaruh positif dan signifikan terhadap loyalitas seller 3). Ekuitas brand Perusahaan e-marketplace berpengaruh positif dan signifikan terhadap loyalitas seller 4). Nilai yang dimiliki oleh Perusahaan e-marketplace berpengaruh positif dan signifikan terhadap loyalitas seller 5). Kualitas Pelayanan, citra Perusahaan, ekuitas brand dan nilai Perusahaan secara bersama-sama berpengaruh positif dan signifikan terhadap loyalitas seller sebagai salah satu partner e-marketplace di Lazada Indonesia. Loyalitas seller sebagai salah satu partner e-marketplace di Lazada Indonesia terbukti dipengaruhi oleh keempat variabel yang diteliti yaitu sebesar 74% dan sisanya 26% dipengaruhi oleh faktor atau variabel-variabel lainnya.Kata Kunci: Quality, Image, Brand Equity, Value, Loyalitas Seller2 This study aims to determine the effect of e-service quality, image, brand equity, and value to seller's loyalty as a partner in Lazada Indonesia e-marketplace. Samples were taken by using purposive sampling method, with the total number of sample is 82 respondents. The technique of collecting data is using questionnaires and literatures. The analytical method that used in this research is multiple regression analysis to determine the effect of independent variables on the dependent variable. The results of this study indicate that; 1). E-service quality does not affect significantly on seller's loyalty. 2). Image has a possitive and significant effect on seller's loyalty. 3). Brand Equity has a possitive and significant effect on seller's loyalty. 4). Value has a possitive and significant effect on seller's loyalty. 5). E-Service quality, value, brand equity, and value jointly has a positive and significant effect on seller's loyalty as a partner in Lazada Indonesia e-marketplace. The seller's loyalty shown to be affected by the independent variables in this study at 74% and 26% is influenced by other factors or variables.Keywords: Quality, Image, Brand Equity, Value, Seller's Loyalty DAFTAR PUSTAKA Arikunto, Suharsimi. 2006. Prosedur Penelitian Suatu Pendekatan Praktik. Jakarta: Rineka Cipta. 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Effect of Microwave Power Coupled with Hot Air Drying on Sorption Isotherms and Microstructure of Orange Pee

[EN] Drying is one of the most cost-effective methods of worthwhile by-product valorisation. This study had two main objectives. The first was to determine the effect of hot air drying (HAD) combined with microwave (MW) irradiation on the treatment kinetics and the macrostructural and microstructural properties of the dried product. The second aim was to develop engineering tools to predict the extent of dehydration. Drying was performed using hot air at 55 A degrees C and the combined (HAD + MW) treatment at different power intensities (2, 4, and 6 W/g). After 5, 15, 40, 60, and 120 min, the mass, surface, volume, water activity and moisture were measured in fresh and dried samples. Sorption isotherms were obtained and fitted to the GAB model, with high correlation coefficients. The macroscopic and microscopic analyses showed shrinkage and swelling in the peel tissue caused by the MW treatment. The HAD + MW methods not only resulted in increased moisture reduction but also induced microstructural changes that generated higher sorption capacity.The authors would like to thank the Basque Government for the financial support of the project (LasaiFood). They also acknowledge the financial support from the Spanish Ministerio de Economia, Industria y Competitividad, Programa Estatal de I+D+i orientada a los Retos de la Sociedad AGL2016-80643-R. This paper is contribution no. 777 from AZTI (Food Research Division). The authors would like to thank the Electronic Microscopy Service of the Universidad Politecnica de Valencia for its assistance in the use of Cryo-SEM.Talens Vila, C.; Castro Giraldez, M.; Fito Suñer, PJ. (2018). Effect of Microwave Power Coupled with Hot Air Drying on Sorption Isotherms and Microstructure of Orange Pee. Food and Bioprocess Technology. 11(4):723-734. https://doi.org/10.1007/s11947-017-2041-xS723734114Al-Muhtaseb, A. H., McMinn, W. A. M., & Magee, T. R. A. (2002). Moisture sorption isotherm characteristics of food products: a review. Food and Bioproducts Processing, 80(2), 118–128. https://doi.org/10.1205/09603080252938753 .Andrade, R. D., Lemus, R., & Pérez, C. E. (2011). Models of sorption isotherms for food: uses and limitations. Vitae, 18(3), 325–334.Bejar, A. K., Ghanem, N., Mihoubi, D., Kechaou, N., & Mihoubi, N. B. (2011). Effect of infrared drying on drying kinetics, color, total phenols and water and oil holding capacities of orange (Citrus sinensis) peel and leaves. International Journal of Food Engineering, 7(5). https://doi.org/10.2202/1556-3758.2222 .Bergese, P. (2006). Specific heat, polarization and heat conduction in microwave heating systems: a nonequilibrium thermodynamic point of view. Acta Materialia, 54(7), 1843–1849. https://doi.org/10.1016/j.actamat.2005.11.042 .Castro-Giráldez, M., Fito, P. J., Chenoll, C., & Fito, P. (2010). Development of a dielectric spectroscopy technique for the determination of apple (Granny Smith) maturity. Innovative Food Science & Emerging Technologies, 11(4), 749–754. https://doi.org/10.1016/j.ifset.2010.08.002 .Castro-Giráldez, M., Fito, P. J., Dalla Rosa, M., & Fito, P. (2011a). Application of microwaves dielectric spectroscopy for controlling osmotic dehydration of kiwifruit (Actinidia deliciosa cv Hayward). Innovative Food Science & Emerging Technologies, 12(4), 623–627. https://doi.org/10.1016/j.ifset.2011.06.013 .Castro-Giráldez, M., Fito, P. J., & Fito, P. (2011b). Application of microwaves dielectric spectroscopy for controlling long time osmotic dehydration of parenchymatic apple tissue. Journal of Food Engineering, 104(2), 227–233. https://doi.org/10.1016/j.jfoodeng.2010.10.034 .Demirel, Y., & Sandler, S. I. (2001). Linear-nonequilibrium thermodynamics theory for coupled heat and mass transport. International Journal of Heat and Mass Transfer, 44(13), 2439–2451. https://doi.org/10.1016/S0017-9310(00)00291-X .Edrisi Sormoli, M., & Langrish, T. A. G. (2015). Moisture sorption isotherms and net isosteric heat of sorption for spray-dried pure orange juice powder. LWT—Food Science and Technology, 62(1, part 2), 875–882. https://doi.org/10.1016/j.lwt.2014.09.064 .Fava, F., Zanaroli, G., Vannini, L., Guerzoni, E., Bordoni, A., Viaggi, D., Robertson, J., Waldron, K., Bald, C., Esturo, A., Talens, C., Tueros, I., Cebrián, M., Sebők, A., Kuti, T., Broeze, J., Macias, M., & Brendle, H. G. (2013). New advances in the integrated management of food processing by-products in Europe: sustainable exploitation of fruit and cereal processing by-products with the production of new food products (NAMASTE EU). New Biotechnology, 30(6), 647–655. https://doi.org/10.1016/j.nbt.2013.05.001 .Fernández-López, J., Sendra-Nadal, E., Navarro, C., Sayas, E., Viuda-Martos, M., & Alvarez, J. A. P. (2009). Storage stability of a high dietary fibre powder from orange by-products. International Journal of Food Science and Technology, 44(4), 748–756. https://doi.org/10.1111/j.1365-2621.2008.01892.x .Ghanem, N., Mihoubi, D., Kechaou, N., & Mihoubi, N. B. (2012). Microwave dehydration of three citrus peel cultivars: effect on water and oil retention capacities, color, shrinkage and total phenols content. Industrial Crops and Products, 40, 167–177. https://doi.org/10.1016/j.indcrop.2012.03.009 .Gómez, A., López, R., Esturo, A., Bald, C., Tueros, I., Talens, C., & Raynaud, C. (2015). From waste products to raw materials for the development of new foods. Proceedings of the Institution of Civil Engineers: Waste and Resource Management, 168(2), 55–62. https://doi.org/10.1680/warm.13.00038 .Hossain, M. D., Bala, B. K., Hossain, M. A., & Mondol, M. R. A. (2001). Sorption isotherms and heat of sorption of pineapple. Journal of Food Engineering, 48(2), 103–107. https://doi.org/10.1016/s0260-8774(00)00132-1 .Igual, M., Contreras, C., & Martinez-Navarrete, N. (2010). Non-conventional techniques to obtain grapefruit jam. Innovative Food Science & Emerging Technologies, 11(2), 335–341. https://doi.org/10.1016/j.ifset.2010.01.009 .Kowalski, S. J., Rajewska, K., & Rybicki, A. (2005). Stresses generated during convective and microwave drying. Drying Technology, 23(9–11), 1875–1893. https://doi.org/10.1080/07373930500210226 .Labuza, T. P., & Altunakar, B. (2007). Water activity prediction and moisture sorption isotherms. In G. V. Barbosa-Cánovas, A. J. Fontana, S. J. Schmidt, & T. P. Labuza (Eds.), Water Activity in Foods: Fundamentals and Applications (Vol. 109–154). Iowa: IFT Press and Blackwell Publishing. https://doi.org/10.1002/9780470376454.ch5 .Larrauri, J. A. (1999). New approaches in the preparation of high dietary fibre powders from fruit by-products. Trends in Food Science & Technology, 10(1), 3–8. https://doi.org/10.1016/S0924-2244(99)00016-3 .Martín, M. E., Martínez-Navarrete, N., Chiralt, A., & Fito, P. (2003). Diseño y construcción de una instalación experimental para el estudio de la cinética de secado combinado por aire caliente y microondas. Alimentación Equipos y Tecnología, 22(181), 101–107.Quirijns, E. J., van Boxtel, A. J. B., van Loon, W. K. P., & van Straten, G. (2005). Sorption isotherms, GAB parameters and isosteric heat of sorption. Journal of the Science of Food and Agriculture, 85(11), 1805–1814. https://doi.org/10.1002/jsfa.2140 .Rizvi, S. S. H., & Benado, A. L. (1984). Thermodynamic properties of dehydrated foods. Food Technology, 38(3), 83–92.Robertson, J. A., de Monredon, F. D., Dysseler, P., Guillon, F., Amado, R., & Thibault, J.-F. (2000). Hydration properties of dietary fibre and resistant starch: a European collaborative study. Lebensmittel-Wissenschaft und -Technologie, 33(2), 72–79. https://doi.org/10.1006/fstl.1999.0595 .Schieber, A., Stintzing, F. C., & Carle, R. (2001). By-products of plant food processing as a source of functional compounds—recent developments. Trends in Food Science & Technology, 12(11), 401−+.Schiffmann, R. (2001). Microwave processes for the food industry. In A. Datta & R. Anantheswaran (Eds.), Handbook of microwave Technology for Food Applications (pp. 299–352). New York: Marcel Dekker.Talens, C., Castro-Giráldez, M., & Fito, P. J. (2016a). A thermodynamic model for hot-air microwave drying of orange peel. Journal of Food Engineering, 175, 33–42. https://doi.org/10.1016/j.jfoodeng.2015.12.001 .Talens, C., Castro-Giráldez, M., & Fito, P. J. (2016b). Study of the effect of microwave power coupled with hot air drying on orange peel by dielectric spectroscopy. LWT - Food Science and Technology, 66, 622–628. https://doi.org/10.1016/j.lwt.2015.11.015 .Talens, C., Arboleya, J. C., Castro-Giraldez, M., & Fito, P. J. (2017). Effect of microwave power coupled with hot air drying on process efficiency and physico-chemical properties of a new dietary fibre ingredient obtained from orange peel. LWT - Food Science and Technology, 77, 110–118. https://doi.org/10.1016/j.lwt.2016.11.036 .Traffano-Schiffo, M. V., Castro-Giráldez, M., Fito, P. J., & Balaguer, N. (2014). Thermodynamic model of meat drying by infrared thermography. Journal of Food Engineering, 128, 103–110. https://doi.org/10.1016/j.jfoodeng.2013.12.024 .Traffano-Schiffo, M. V., Castro-Giráldez, M., Colom, R. J., & Fito, P. J. (2015). Study of the application of dielectric spectroscopy to predict the water activity of meat during drying process. Journal of Food Engineering, 166, 285–290. https://doi.org/10.1016/j.jfoodeng.2015.06.030 .van den Berg, C., & Bruin, S. (1981). Water activity and its estimation in food systems—theoretical aspects. In L. B. Rockland & G. F. Stewart (Eds.), Water Activity: Influences on Food Quality (pp. 1–61). New York: Academic Press. https://doi.org/10.1016/B978-0-12-591350-8.50007-3 .Waldron, K. W. (2009). Part III exploitation of co-products as food and feed ingredients. In K. W. Waldron (Ed.), Handbook of waste management and co-product recovery in food processing (pp. 255–265). UK: Elsevier Science. https://doi.org/10.1533/9781845697051 .Yan, Z., Sousa-Gallagher, M. J., & Oliveira, F. A. R. (2008). Sorption isotherms and moisture sorption hysteresis of intermediate moisture content banana. Journal of Food Engineering, 86(3), 342–348. https://doi.org/10.1016/j.jfoodeng.2007.10.009

Application of fuzzy logic in performance management: a literature review

[EN] Performance management has become in a key success factor for any organization. Traditionally, performance management has focused uniquely in financial measures, mainly using quantitative measures, but two decades ago they were extended towards an integral view of the organization, appearing qualitative measures. This type of extended view and associated measures have a degree of uncertainty that needs to be bounded. One of the essential tools for uncertainty bounding is the fuzzy logic and, therefore,the main objective of this paper is the analysis of the literature about the application of fuzzy logic in performance measurement systems operating within uncertainty environments with the aim of categorizing, conceptualizing and classifying the works written so far. Finally, three categories are defined according to the different uses of fuzzy logic within performance management concluding that the most important application of fuzzy logic that counts with a higher number of studies is uncertainty bounding.Gurrea Montesinos, V.; Alfaro Saiz, JJ.; Rodríguez Rodríguez, R.; Verdecho Sáez, MJ. (2014). Application of fuzzy logic in performance management: a literature review. International Journal of Production Management and Engineering. 2(2):93-100. doi:10.4995/ijpme.2014.1859SWORD9310022Amini, S., & Jochem, R. (2011). A Conceptual Model Based on the Fuzzy Set Theory to Measure and Evaluate the Performance of Service Processes. 2011 IEEE 15th International Enterprise Distributed Object Computing Conference Workshops. doi:10.1109/edocw.2011.25Ammar, S. & Wright, R. (1995), "A Fuzzy Logic Approach to Performance Evaluation". Uncertainty Modeling and Analysis, 1995, and Annual Conference of the North American Fuzzy Information Processing Society. Proceedings of ISUMA - NAFIPS '95., pp. 246 - 251Ammar, S., & Wright, R. (2000). Applying fuzzy-set theory to performance evaluation. Socio-Economic Planning Sciences, 34(4), 285-302. doi:10.1016/s0038-0121(00)00004-5Arango, M.D., Jaimes, W.A. & Zapata, J.A. (2010) "Gestion cadena de abastecimiento - Logistica con indicadores bajo incertidumbre, caso aplicado sector panificador palmira" Ciencia e Ingeniería Neogranadina, Vol. 20-1, pp. 97-115.Beheshti, H. M., & Lollar, J. G. (2008). Fuzzy logic and performance evaluation: discussion and application. International Journal of Productivity and Performance Management, 57(3), 237-246. doi:10.1108/17410400810857248Behrouzi, F., & Wong, K. Y. (2011). Lean performance evaluation of manufacturing systems: A dynamic and innovative approach. Procedia Computer Science, 3, 388-395. doi:10.1016/j.procs.2010.12.065Chan, T.S., Ql, H.J. (2003), "An innovative performance measurement method for supply chain management". Sup-ply Chain Management: An International Journal Volume 8 Number 3, pp. 209-223.Chan, F. T. S., Qi, H. J., Chan, H. K., Lau, H. C. W., & Ip, R. W. L. (2003). A conceptual model of performance measurement for supply chains. Management Decision, 41(7), 635-642. doi:10.1108/00251740310495568Chen, C.-T., Lin, C.-T., & Huang, S.-F. (2006). A fuzzy approach for supplier evaluation and selection in supply chain management. International Journal of Production Economics, 102(2), 289-301. doi:10.1016/j.ijpe.2005.03.009Cheng, S., Hsu, B., & Shu, M. (2007). Fuzzy testing and selecting better processes performance. Industrial Management & Data Systems, 107(6), 862-881. doi:10.1108/02635570710758761Ferreira, A., Azevedo,S. &Fazendeiro, P. (2012) "A Linguistic Approach to Supply Chain Performance Assessment". IEEE International Conference on Fuzzy Sistems, pp.1-5.Lau, H. C. W., Kai Pang, W., & Wong, C. W. Y. (2002). Methodology for monitoring supply chain performance: a fuzzy logic approach. Logistics Information Management, 15(4), 271-280. doi:10.1108/09576050210436110Lalmazloumian M. & Yew K., (2012), "A Review of Modelling Approaches for Supply Chain Planning Under Un-certainty". 9th International Conference on Service Systems and Service Management (ICSSSM), pp. 197-203.Liao, M.-Y., & Wu, C.-W. (2010). Evaluating process performance based on the incapability index for measurements with uncertainty. Expert Systems with Applications, 37(8), 5999-6006. doi:10.1016/j.eswa.2010.02.005Lu, C. & Wei li, X. (2006), "Supply Chain Modeling Using Fuzzy Sets and Possibility Theory in an Uncertain Envi-ronment". The Sixth World Congress on Intelligent Control and Automation, Vol.2, pp. 3608-3612.Mahnam, M., Yadollahpour, M. R., Famil-Dardashti, V., & Hejazi, S. R. (2009). Supply chain modeling in uncertain environment with bi-objective approach. Computers & Industrial Engineering, 56(4), 1535-1544. doi:10.1016/j.cie.2008.09.038Muñoz, M. J., Rivera, J. M., & Moneva, J. M. (2008). Evaluating sustainability in organisations with a fuzzy logic approach. Industrial Management & Data Systems, 108(6), 829-841. doi:10.1108/02635570810884030Olugu, E. U., & Wong, K. Y. (2012). An expert fuzzy rule-based system for closed-loop supply chain performance assessment in the automotive industry. Expert Systems with Applications, 39(1), 375-384. doi:10.1016/j.eswa.2011.07.026Tabrizi, B. H., & Razmi, J. (2013). Introducing a mixed-integer non-linear fuzzy model for risk management in designing supply chain networks. Journal of Manufacturing Systems, 32(2), 295-307. doi:10.1016/j.jmsy.2012.12.001Theeranuphattana, A., & Tang, J. C. S. (2007). A conceptual model of performance measurement for supply chains. Journal of Manufacturing Technology Management, 19(1), 125-148. doi:10.1108/17410380810843480Unahabhokha, C., Platts, K., & Hua Tan, K. (2007). Predictive performance measurement system. Benchmarking: An International Journal, 14(1), 77-91. doi:10.1108/14635770710730946Van der Vorst, J. G. A. J., & Beulens, A. J. M. (2002). Identifying sources of uncertainty to generate supply chain redesign strategies. International Journal of Physical Distribution & Logistics Management, 32(6), 409-430. doi:10.1108/09600030210437951Wei, C., Liou, T., & Lee, K. (2008). An ERP performance measurement framework using a fuzzy integral approach. Journal of Manufacturing Technology Management, 19(5), 607-626. doi:10.1108/17410380810877285Xu Xiao Xia, L., Ma, B. & Lim, R. (2008) "Supplier Performance Measurement in a Supply Chain". 6th IEEE Inter-national Conference on Industrial Informatics, pp. 877-881

Solution Approaches for the Management of the Water Resources in Irrigation Water Systems with Fuzzy Costs

[EN] Currently, the management of water networks is key to increase their sustainability. This fact implies that water managers have to develop tools that ease the decision-making process in order to improve the efficiency of irrigation networks, as well as their exploitation costs. The present research proposes a mathematical programming model to optimize the selection of the water sources and the volume over time in water networks, minimizing the operation costs as a function of the water demand and the reservoir capacity. The model, which is based on fuzzy methods, improves the evaluation performed by water managers when they have to decide about the acquisition of the water resources under uncertain costs. Different fuzzy solution approaches have been applied and assessed in terms of model complexity and computational efficiency, showing the solution accomplished for each one. A comparison between different methods was applied in a real water network, reaching a 20% total cost reduction for the best solution.Sanchis, R.; Díaz-Madroñero Boluda, FM.; López Jiménez, PA.; Pérez-Sánchez, M. (2019). Solution Approaches for the Management of the Water Resources in Irrigation Water Systems with Fuzzy Costs. Water. 11(12):1-22. https://doi.org/10.3390/w11122432S1221112Biswas, A. K. (2004). Integrated Water Resources Management: A Reassessment. Water International, 29(2), 248-256. doi:10.1080/02508060408691775Pahl-Wostl, C. (2006). Transitions towards adaptive management of water facing climate and global change. Water Resources Management, 21(1), 49-62. doi:10.1007/s11269-006-9040-4Wu, K., & Zhang, L. (2014). Progress in the Development of Environmental Risk Assessment as a Tool for the Decision-Making Process. Journal of Service Science and Management, 07(02), 131-143. doi:10.4236/jssm.2014.72011Hernández-Bedolla, J., Solera, A., Paredes-Arquiola, J., Pedro-Monzonís, M., Andreu, J., & Sánchez-Quispe, S. (2017). The Assessment of Sustainability Indexes and Climate Change Impacts on Integrated Water Resource Management. Water, 9(3), 213. doi:10.3390/w9030213Hunink, J., Simons, G., Suárez-Almiñana, S., Solera, A., Andreu, J., Giuliani, M., … Bastiaanssen, W. (2019). A Simplified Water Accounting Procedure to Assess Climate Change Impact on Water Resources for Agriculture across Different European River Basins. Water, 11(10), 1976. doi:10.3390/w11101976Pérez-Sánchez, M., Sánchez-Romero, F., Ramos, H., & López-Jiménez, P. (2016). Modeling Irrigation Networks for the Quantification of Potential Energy Recovering: A Case Study. Water, 8(6), 234. doi:10.3390/w8060234Corominas, J. (2010). Agua y energía en el riego, en la época de la sostenibilidad. Ingeniería del agua, 17(3). doi:10.4995/ia.2010.2977Romero, L., Pérez-Sánchez, M., & Amparo López-Jiménez, P. (2017). Improvement of sustainability indicators when traditional water management changes: a case study in Alicante (Spain). AIMS Environmental Science, 4(3), 502-522. doi:10.3934/environsci.2017.3.502Davies, E. G. R., & Simonovic, S. P. (2011). Global water resources modeling with an integrated model of the social–economic–environmental system. Advances in Water Resources, 34(6), 684-700. doi:10.1016/j.advwatres.2011.02.010ALCAMO, J., DÖLL, P., HENRICHS, T., KASPAR, F., LEHNER, B., RÖSCH, T., & SIEBERT, S. (2003). Development and testing of the WaterGAP 2 global model of water use and availability. Hydrological Sciences Journal, 48(3), 317-337. doi:10.1623/hysj.48.3.317.45290Sanchis, R., & Poler, R. (2019). Enterprise Resilience Assessment—A Quantitative Approach. Sustainability, 11(16), 4327. doi:10.3390/su11164327Rahaman, M. M., & Varis, O. (2005). 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Review of Mathematical Programming Applications in Water Resource Management Under Uncertainty. Environmental Modeling & Assessment, 23(6), 753-777. doi:10.1007/s10666-018-9628-0Chen, S., Shao, D., Gu, W., Xu, B., Li, H., & Fang, L. (2017). An interval multistage water allocation model for crop different growth stages under inputs uncertainty. Agricultural Water Management, 186, 86-97. doi:10.1016/j.agwat.2017.03.001Xie, Y. L., Xia, D. H., Huang, G. H., Li, W., & Xu, Y. (2015). A multistage stochastic robust optimization model with fuzzy probability distribution for water supply management under uncertainty. Stochastic Environmental Research and Risk Assessment, 31(1), 125-143. doi:10.1007/s00477-015-1164-8Heumesser, C., Fuss, S., Szolgayová, J., Strauss, F., & Schmid, E. (2012). Investment in Irrigation Systems under Precipitation Uncertainty. Water Resources Management, 26(11), 3113-3137. doi:10.1007/s11269-012-0053-xPereira-Cardenal, S. J., Mo, B., Riegels, N. 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Factors Affecting Teacher Readiness for Online Learning (TROL) in Early Childhood Education: TISE and TPACK

This study aims to find empirical information about the effect of Technological Pedagogical Content Knowledge (TPACK), and Technology Integration Self Efficacy (TISE) on Teacher Readiness for Online Learning (TROL). This study uses a quantitative survey method with path analysis techniques. This study measures the readiness of kindergarten teachers in distance learning in Tanah Datar Regency, West Sumatra Province, Indonesia with a sampling technique using simple random sampling involving 105 teachers. Empirical findings reveal that; 1) there is a direct positive effect of Technology Integration Self Efficacy on Teacher Readiness for Online Learning; 2) there is a direct positive effect of PACK on Teacher Readiness for Online Learning; 3) there is a direct positive effect of Technology Integration Self Efficacy on TPACK. If want to improve teacher readiness for online learning, Technological Pedagogical Content Knowledge (TPACK) must be improved by paying attention to Technology Integration Self Efficacy (TISE). Keywords: TROL, TPACK, TISE, Early Childhood Education References: Abbitt, J. T. (2011). An Investigation of the Relationship between Self-Efficacy Beliefs about Technology Integration and Technological Pedagogical Content Knowledge (TPACK) among Preservice Teachers. Journal of Digital Learning in Teacher Education, 27(4), 134–143. Adedoyin, O. B., & Soykan, E. (2020). Covid-19 pandemic and online learning: The challenges and opportunities. Interactive Learning Environments, 1–13. https://doi.org/10.1080/10494820.2020.1813180 Adnan, M. (2020). Online learning amid the COVID-19 pandemic: Students perspectives. Journal of Pedagogical Sociology and Psychology, 1(2), 45–51. https://doi.org/10.33902/JPSP.2020261309 Alqurashi, E. (2016). 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Technological Pedagogical Content Knowledge (TPACK) in Action. Journal of Research on Technology in Education, 43(3), 211–229. https://doi.org/10.1080/15391523.2011.10782570 Hatlevik, I. K. R., & Hatlevik, O. E. (2018). Examining the relationship between teachers’ ICT self-efficacy for educational purposes, collegial collaboration, lack of facilitation and the use of ICT in teaching practice. Frontiers in Psychology, 9(JUN), 1–8. https://doi.org/10.3389/fpsyg.2018.00935 Hung, M. L. (2016). Teacher readiness for online learning: Scale development and teacher perceptions. Computers and Education, 94, 120–133. https://doi.org/10.1016/j.compedu.2015.11.012 Hung, M. L., Chou, C., Chen, C. H., & Own, Z. Y. (2010). Learner readiness for online learning: Scale development and student perceptions. Computers and Education, 55(3), 1080–1090. https://doi.org/10.1016/j.compedu.2010.05.004 Juanda, A., Shidiq, A. S., & Nasrudin, D. (2021). Teacher Learning Management: Investigating Biology Teachers’ TPACK to Conduct Learning During the Covid-19 Outbreak. Jurnal Pendidikan IPA Indonesia, 10(1), 48–59. https://doi.org/10.15294/jpii.v10i1.26499 Karatas, M. A.-K. (2020). COVID - 19 Pandemisinin Toplum Psikolojisine Etkileri ve Eğitime Yansımaları. Journal of Turkish Studies, Volume 15(Volume 15 Issue 4), 1–13. https://doi.org/10.7827/TurkishStudies.44336 Kaymak, Z. D., & Horzum, M. B. (2013). Relationship between online learning readiness and structure and interaction of online learning students. Kuram ve Uygulamada Egitim Bilimleri, 13(3), 1792–1797. https://doi.org/10.12738/estp.2013.3.1580 Keser, H., Karaoğlan Yılmaz, F. G., & Yılmaz, R. (2015). TPACK Competencies and Technology Integration Self-Efficacy Perceptions of Pre-Service Teachers. Elementary Education Online, 14(4), 1193–1207. https://doi.org/10.17051/io.2015.65067 Kim, J. (2020). 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Considering Contextual Knowledge: The TPACK Diagram Gets an Upgrade. Journal of Digital Learning in Teacher Education, 35(2), 76–78. https://doi.org/10.1080/21532974.2019.1588611 Moorhouse, B. L. (2020). Adaptations to a face-to-face initial teacher education course ‘forced’ online due to the COVID-19 pandemic. Journal of Education for Teaching, 46(4), 609–611. https://doi.org/10.1080/02607476.2020.1755205 Mulyadi, D., Wijayatingsih, T. D., Budiastuti, R. E., Ifadah, M., & Aimah, S. (2020). Technological Pedagogical and Content Knowledge of ESP Teachers in Blended Learning Format. International Journal of Emerging Technologies in Learning (IJET), 15(06), 124. https://doi.org/10.3991/ijet.v15i06.11490 Murtaza, G., Mahmood, K., & Fatima, N. (2021). Readiness for Online Learning during COVID-19 pandemic: A survey of Pakistani LIS students The Journal of Academic Librarianship Readiness for Online Learning during COVID-19 pandemic: A survey of Pakistani LIS students. The Journal of Academic Librarianship, 47(3), 102346. https://doi.org/10.1016/j.acalib.2021.102346 Mustika, M., & Sapriya. (2019). Kesiapan Guru IPS dalam E-learning Berdasarkan: Survei melalui Pendekatan TPACK. 32–35. https://doi.org/10.1145/3306500.3306566 Niess, M. L. (2011). Investigating TPACK: Knowledge Growth in Teaching with Technology. Journal of Educational Computing Research, 44(3), 299–317. https://doi.org/10.2190/EC.44.3.c Oketch, & Otchieng, H. (2013). University of Nairobi, H. A. (2013). E-Learning Readiness Assessment Model in Kenyas’ Higher Education Institutions: A Case Study of University of Nairobi by: Oketch, Hada Achieng a Research Project Submitted in Partial Fulfillment of the Requirement of M. October. Pamuk, S., Ergun, M., Cakir, R., Yilmaz, H. B., & Ayas, C. (2015). Exploring relationships among TPACK components and development of the TPACK instrument. Education and Information Technologies, 20(2), 241–263. https://doi.org/10.1007/s10639-013-9278-4 Paraskeva, F., Bouta, H., & Papagianni, A. (2008). Individual characteristics and computer self-efficacy in secondary education teachers to integrate technology in educational practice. Computers and Education, 50(3), 1084–1091. https://doi.org/10.1016/j.compedu.2006.10.006 Putro, S. T., Widyastuti, M., & Hastuti, H. (2020). Problematika Pembelajaran di Era Pandemi COVID-19 Stud Kasus: Indonesia, Filipina, Nigeria, Ethiopia, Finlandia, dan Jerman. Geomedia Majalah Ilmiah Dan Informasi Kegeografian, 18(2), 50–64. Qudsiya, R., Widiyaningrum, P., & Setiati, N. (2018). The Relationship Between TISE and TPACK among Prospective Biology Teachers of UNNES. Journal of Biology Education, 7(3), 305–311. https://doi.org/10.15294/jbe.v7i3.26021 Reflianto, & Syamsuar. (2018). Pendidikan dan Tantangan Pembelajaran Berbasis Teknologi Informasi di Era Revolusi Industri 4.0. 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Improved interoperability between public and private organizations is of key significance to make digital government newest triumphant. Digital Government interoperability, information sharing protocol and security are measured the key issue for achieving a refined stage of digital government. Flawless interoperability is essential to share the information between diverse and merely dispersed organisations in several network environments by using computer based tools. Digital government must ensure security for its information systems, including computers and networks for providing better service to the citizens. Governments around the world are increasingly revolving to information sharing and integration for solving problems in programs and policy areas. Evils of global worry such as syndrome discovery and manage, terror campaign, immigration and border control, prohibited drug trafficking, and more demand information sharing, harmonization and cooperation amid government agencies within a country and across national borders. A number of daunting challenges survive to the progress of an efficient information sharing protocol. A secure and trusted information-sharing protocol is required to enable users to interact and share information easily and perfectly across many diverse networks and databases globally.Comment: 20 page