Are Delayed Issues Harder to Resolve? Revisiting Cost-to-Fix of Defects throughout the Lifecycle

Many practitioners and academics believe in a delayed issue effect (DIE); i.e. the longer an issue lingers in the system, the more effort it requires to resolve. This belief is often used to justify major investments in new development processes that promise to retire more issues sooner. This paper tests for the delayed issue effect in 171 software projects conducted around the world in the period from 2006--2014. To the best of our knowledge, this is the largest study yet published on this effect. We found no evidence for the delayed issue effect; i.e. the effort to resolve issues in a later phase was not consistently or substantially greater than when issues were resolved soon after their introduction. This paper documents the above study and explores reasons for this mismatch between this common rule of thumb and empirical data. In summary, DIE is not some constant across all projects. Rather, DIE might be an historical relic that occurs intermittently only in certain kinds of projects. This is a significant result since it predicts that new development processes that promise to faster retire more issues will not have a guaranteed return on investment (depending on the context where applied), and that a long-held truth in software engineering should not be considered a global truism.Comment: 31 pages. Accepted with minor revisions to Journal of Empirical Software Engineering. Keywords: software economics, phase delay, cost to fi

A mapping study on documentation in Continuous Software Development

Context: With an increase in Agile, Lean, and DevOps software methodologies over the last years (collectively referred to as Continuous Software Development (CSD)), we have observed that documentation is often poor. Objective: This work aims at collecting studies on documentation challenges, documentation practices, and tools that can support documentation in CSD. Method: A systematic mapping study was conducted to identify and analyze research on documentation in CSD, covering publications between 2001 and 2019. Results: A total of 63 studies were selected. We found 40 studies related to documentation practices and challenges, and 23 studies related to tools used in CSD. The challenges include: informal documentation is hard to understand, documentation is considered as waste, productivity is measured by working software only, documentation is out-of-sync with the software and there is a short-term focus. The practices include: non-written and informal communication, the usage of development artifacts for documentation, and the use of architecture frameworks. We also made an inventory of numerous tools that can be used for documentation purposes in CSD. Overall, we recommend the usage of executable documentation, modern tools and technologies to retrieve information and transform it into documentation, and the practice of minimal documentation upfront combined with detailed design for knowledge transfer afterwards. Conclusion: It is of paramount importance to increase the quantity and quality of documentation in CSD. While this remains challenging, practitioners will benefit from applying the identified practices and tools in order to mitigate the stated challenges