CAMEP - Complex business activity monitoring system with event processing

U današnjem svijetu, složeno globalno poslovno okruženje je u stanju kontinuiranih promjena. Stoga su poslovne organizacije u potrazi za inovativnim načinom optimaliziranja i davanja podrške obavljanju njihovih poslovnih procesa kako bi sačuvale svoj udio na tržištu i održale konkurentnu prednost. Obično se poslovni procesi prate gotovo u realnom vremenu pomoću ključnih pokazatelja uspješnosti (KPI). KPI se pak izračunavaju na temelju podataka iz poslovnih procesa. U slučaju poslovnog outsourcing, dobivanje KPI iz poslovnih podataka mora se provoditi prelazeći granice među organizacijama i obuhvaćajući mnoga područja. Ovaj proces postavlja nekoliko izazova proračunu ključnih pokazatelja uspješnosti. Neki od tih izazova su nesigurnost u metričke vrijednosti, just-in-time računanje KPI i skalabilnost. Za rješavanje navedenih izazova poslovnih organizacija, predlaže se sustav nadzora složenih poslovnih aktivnosti u četiri nivoa s obradom pojedinog postupka (CAMEP). Ocjenjivanje uspješnosti predloženog sustava provodi se kako bi se pokazala učinkovitost predložene CAMEP metode usporedbom s postojećim BAM pristupima. Predložena se metoda CAMEP također analizira pomoću ANOVA i T testa.In today’s world, complex global business environment is in a state of continuous change. Therefore, business organizations are looking for an innovative way to optimize and to support the performance of their business processes to meet out their market share in order to maintain a competitive edge. Usually, business processes are monitored in near real-time using Key Performance Indicators (KPI). KPI is in turn calculated from metrics from business processes. In the case of business outsourcing, the KPI calculation from the metrics of business process is to be carried out cutting across the inter-organizations boundaries and spanning multiple domains. This process poses several challenges in the computation of the KPIs. Some of these challenges include uncertainty in metric values, just-in-time KPI computation and scalability. To address the above challenges of business organizations, a four-tier Complex business Activity Monitoring system with Event Processing (CAMEP) is proposed. The performance evaluation of the proposed system is performed to demonstrate the effectiveness of the proposed CAMEP method by comparing with the existing BAM approaches. The proposed CAMEP is also analysed using the ANOVA and T test