2 research outputs found
Improving the Customer Configuration Update Process by Explicitly Managing Software Knowledge
The implementation and continuous support of a software product
at a customer with evolving requirements is a complex task for a
product software vendor. There are many customers for the vendor
to serve, all of whom might require their own version or variant
of the application. Furthermore, the software application itself
will consist of many (software) components that depend on each
other to function correctly. On top of that, these components will
evolve over time to meet the changing needs of customers. To alleviate
this problem we propose to alleviate the software release
and deployment effort and reduce risks associated with it. This will
be achieved by explicitly managing typical knowledge about the
software product, such as configuration and dependency information,
thereby allowing software vendors to improve the customer
configuration updating process. The proposed solution of knowledge
management at both the customer and vendor site, is validated
through industrial case studies
Improving the Customer Configuration Update Process by Explicitly Managing Software Knowledge
The implementation and continuous support of a software product at a customer with evolving requirements is a complex task for a product software vendor. There are many customers for the vendor to serve, all of whom might require their own version or variant of the application. Furthermore, the software application itself will consist of many (software) components that depend on each other to function correctly. On top of that, these components will evolve over time to meet the changing needs of customers. To alleviate this problem we propose to alleviate the software release and deployment effort and reduce risks associated with it. This will be achieved by explicitly managing typical knowledge about the software product, such as configuration and dependency information, thereby allowing software vendors to improve the customer configuration updating process. The proposed solution of knowledge management at both the customer and vendor site, is validated through industrial case studies