Value Creation in a QoE Environment

User behavior of multimedia services currently undergoes strong changes. This is reflected in several recent trends, e.g. the increase of rich media content consumption, preferences for more individual and personalized services and the higher sensitivity of end users for quality issues. These changes will eventually lead to strong changes in network traffic characteristics: rising congestion in peak times and less availability of bandwidth for the individual user. As a result, the quality as perceived by the end-user will decrease if network operators and service providers do not anticipate the required changes for the network. Measurable network requirements such as available video and speech quality, security and reliability are addressed by technologies that are commonly summed up in the Quality of Service (QoS) concept. However, the end-users' perception of quality is only reflected in the wider concept of Quality of Experience (QoE). This takes the measurable network requirements into account as well as customer needs, wants and preferences. For the implementation of QoE technologies several network components need to be added or changed resulting in high capital expenditures. Yet, it is not clear if these costs can be compensated with efficiency increases. Thus, new revenue streams for the network operator are necessary to incentivize investments in QoE technologies. In this paper we address four new value creation models that can serve as basis for more elaborated business models for network operators and other actors. We show how interest in QoE of the user, the content provider, the service provider and the advertiser induces new revenue streams. These models are embedded in five possible future QoE scenarios that reveal regulation, end user quality sensibility and end-to-end support as major issues for the future. --Business Models,Quality of Experience (QoE),Quality of Service (QoS),Value Creation

Architecture and Protocol to Optimize Videoconference in Wireless Networks

[EN] In the past years, videoconferencing (VC) has become an essential means of communications. VC allows people to communicate face to face regardless of their location, and it can be used for different purposes such as business meetings, medical assistance, commercial meetings, and military operations. There are a lot of factors in real-time video transmission that can affect to the quality of service (QoS) and the quality of experience (QoE). The application that is used (Adobe Connect, Cisco Webex, and Skype), the internet connection, or the network used for the communication can affect to the QoE. Users want communication to be as good as possible in terms of QoE. In this paper, we propose an architecture for videoconferencing that provides better quality of experience than other existing applications such as Adobe Connect, Cisco Webex, and Skype. We will test how these three applications work in terms of bandwidth, packets per second, and delay using WiFi and 3G/4G connections. Finally, these applications are compared to our prototype in the same scenarios as they were tested, and also in an SDN, in order to improve the advantages of the prototype.This work has been supported by the "Ministerio de Economia y Competitividad" in the "Programa Estatal de Fomento de la Investigacion Cientifica y Tecnica de Excelencia, Subprograma Estatal de Generacion de Conocimiento" within the project under Grant TIN2017-84802-C2-1-P.Jimenez, JM.; García-Navas, JL.; Lloret, J.; Romero Martínez, JO. (2020). Architecture and Protocol to Optimize Videoconference in Wireless Networks. Wireless Communications and Mobile Computing. 2020:1-22. https://doi.org/10.1155/2020/4903420S122202

Service oriented networking for multimedia applications in broadband wireless networks

Extensive efforts have been focused on deploying broadband wireless networks. Providing mobile users with high speed network connectivity will let them run various multimedia applications on their wireless devices. In order to successfully deploy and operate broadband wireless networks, it is crucial to design efficient methods for supporting various services and applications in broadband wireless networks. Moreover, the existing access-oriented networking solutions are not able to fully address all the issues of supporting various applications with different quality of service requirements. Thus, service-oriented networking has been recently proposed and has gained much attention. This dissertation discusses the challenges and possible solutions for supporting multimedia applications in broadband wireless networks. The service requirements of different multimedia applications such as video streaming and Voice over IP (VoIP) are studied and some novel service-oriented networking solutions for supporting these applications in broadband wireless networks are proposed. The performance of these solutions is examined in WiMAX networks which are the promising technology for broadband wireless access in the near future. WiMAX networks are based on the IEEE 802.16 standards which have defined different Quality of Service (QoS) classes to support a broad range of applications with varying service requirements to mobile and stationary users. The growth of multimedia traffic that requires special quality of service from the network will impose new constraints on network designers who should wisely allocate the limited resources to users based on their required quality of service. An efficient resource management and network design depends upon gaining accurate information about the traffic profile of user applications. In this dissertation, the access level traffic profile of VoIP applications are studied first, and then a realistic distribution model for VoIP traffic is proposed. Based on this model, an algorithm to allocate resources for VoIP applications in WiMAX networks is investigated. Later, the challenges and possible solutions for transmitting MPEG video streams in wireless networks are discussed. The MPEG traffic model adopted by the WiMAX Forum is introduced and different application-oriented solutions for enhancing the performance of wireless networks with respect to MPEG video streaming applications are explained. An analytical framework to verify the performance of the proposed solutions is discoursed, and it is shown that the proposed solutions will improve the efficiency of VoIP applications and the quality of streaming applications over wireless networks. Finally, conclusions are drawn and future works are discussed

Systems and Methods for Measuring and Improving End-User Application Performance on Mobile Devices

In today's rapidly growing smartphone society, the time users are spending on their smartphones is continuing to grow and mobile applications are becoming the primary medium for providing services and content to users. With such fast paced growth in smart-phone usage, cellular carriers and internet service providers continuously upgrade their infrastructure to the latest technologies and expand their capacities to improve the performance and reliability of their network and to satisfy exploding user demand for mobile data. On the other side of the spectrum, content providers and e-commerce companies adopt the latest protocols and techniques to provide smooth and feature-rich user experiences on their applications. To ensure a good quality of experience, monitoring how applications perform on users' devices is necessary. Often, network and content providers lack such visibility into the end-user application performance. In this dissertation, we demonstrate that having visibility into the end-user perceived performance, through system design for efficient and coordinated active and passive measurements of end-user application and network performance, is crucial for detecting, diagnosing, and addressing performance problems on mobile devices. My dissertation consists of three projects to support this statement. First, to provide such continuous monitoring on smartphones with constrained resources that operate in such a highly dynamic mobile environment, we devise efficient, adaptive, and coordinated systems, as a platform, for active and passive measurements of end-user performance. Second, using this platform and other passive data collection techniques, we conduct an in-depth user trial of mobile multipath to understand how Multipath TCP (MPTCP) performs in practice. Our measurement study reveals several limitations of MPTCP. Based on the insights gained from our measurement study, we propose two different schemes to address the identified limitations of MPTCP. Last, we show how to provide visibility into the end- user application performance for internet providers and in particular home WiFi routers by passively monitoring users' traffic and utilizing per-app models mapping various network quality of service (QoS) metrics to the application performance.PHDComputer Science & EngineeringUniversity of Michigan, Horace H. Rackham School of Graduate Studieshttps://deepblue.lib.umich.edu/bitstream/2027.42/146014/1/ashnik_1.pd

A comparative study of RTC applications

Real-Time Communication (RTC) applications have become ubiquitous and are nowadays fundamental for people to communicate with friends and relatives, as well as for enterprises to allow remote working and save travel costs. Countless competing platforms differ in the ease of use, features they implement, supported user equipment and targeted audience (consumer of business). However, there is no standard protocol or interoperability mechanism. This picture complicates the traffic management, making it hard to isolate RTC traffic for prioritization or obstruction. Moreover, undocumented operation could result in the traffic being blocked at firewalls or middleboxes. In this paper, we analyze 13 popular RTC applications, from widespread consumer apps, like Skype and Whatsapp, to business platforms dedicated to enterprises - Microsoft Teams and Webex Teams. We collect packet traces under different conditions and illustrate similarities and differences in their use of the network. We find that most applications employ the well-known RTP protocol, but we observe a few cases of different (and even undocumented) approaches. The majority of applications allow peer-to-peer communication during calls with only two participants. Six of them send redundant data for Forward Error Correction or encode the user video at different bitrates. In addition, we notice that many of them are easy to identify by looking at the destination servers or the domain names resolved via DNS. The packet traces we collected, along with the metadata we extract, are made available to the community

A network paradigm for very high capacity mobile and fixed telecommunications ecosystem sustainable evolution

For very high capacity networks (VHC), the main objective is to improve the quality of the end-user experience. This implies compliance with key performance indicators (KPIs) required by applications. Key performance indicators at the application level are throughput, download time, round trip time, and video delay. They depend on the end-to-end connection between the server and the end-user device. For VHC networks, Telco operators must provide the required application quality. Moreover, they must meet the objectives of economic sustainability. Today, Telco operators rarely achieve the above objectives, mainly due to the push to increase the bit-rate of access networks without considering the end-to-end KPIs of the applications. The main contribution of this paper concerns the definition of a deployment framework to address performance and cost issues for VHC networks. We show three actions on which it is necessary to focus. First, limiting bit-rate through video compression. Second, contain the rate of packet loss through artificial intelligence algorithms for line stabilization. Third, reduce latency (i.e., round-trip time) with edge-cloud computing. The concerted and gradual application of these measures can allow a Telco to get out of the ultra-broadband "trap" of the access network, as defined in the paper. We propose to work on end-to-end optimization of the bandwidth utilization ratio. This leads to a better performance experienced by the end-user. It also allows a Telco operator to create new business models and obtain new revenue streams at a sustainable cost. To give a clear example, we describe how to realize mobile virtual and augmented reality, which is one of the most challenging future services.Comment: 42 pages, 4 tables, 6 figures. v2: Revised Englis

Investigating the Usability and Quality of Experience of Mobile Video-Conferencing Apps Among Bandwidth-Constrained Users in South Africa

In response to Covid-19 and global lockdowns, we have seen a surge in video-conferencing tools' usage to enable people to work from home and stay connected to family and friends. Although understanding the performance and the perceived quality of experience for users with bandwidth caps and poor internet connections could guide the design of video-conferencing apps, the usability of video-conferencing applications have been severely overlooked in developing countries like South Africa, where one-third of adults rely on mobile devices to access the internet and where the per-gigabyte data cost is some of the most expensive in Africa. Considering these numbers, we conduct a two-prong study where 1) we measure bandwidth consumption of different Android apps through bandwidth measurement experiments and 2) we conduct interviews with bandwidth-constrained users to better understand their perceptions of mobile videoconferencing apps. The key benefit of this study will be to inform organisations that seek to be inclusive about these tools' relative usability by letting them know about the factors influencing users' quality of experience

Quadri-dimensional approach for data analytics in mobile networks

The telecommunication market is growing at a very fast pace with the evolution of new technologies to support high speed throughput and the availability of a wide range of services and applications in the mobile networks. This has led to a need for communication service providers (CSPs) to shift their focus from network elements monitoring towards services monitoring and subscribers’ satisfaction by introducing the service quality management (SQM) and the customer experience management (CEM) that require fast responses to reduce the time to find and solve network problems, to ensure efficiency and proactive maintenance, to improve the quality of service (QoS) and the quality of experience (QoE) of the subscribers. While both the SQM and the CEM demand multiple information from different interfaces, managing multiple data sources adds an extra layer of complexity with the collection of data. While several studies and researches have been conducted for data analytics in mobile networks, most of them did not consider analytics based on the four dimensions involved in the mobile networks environment which are the subscriber, the handset, the service and the network element with multiple interface correlation. The main objective of this research was to develop mobile network analytics models applied to the 3G packet-switched domain by analysing data from the radio network with the Iub interface and the core network with the Gn interface to provide a fast root cause analysis (RCA) approach considering the four dimensions involved in the mobile networks. This was achieved by using the latest computer engineering advancements which are Big Data platforms and data mining techniques through machine learning algorithms.Electrical and Mining EngineeringM. Tech. (Electrical Engineering

A methodology for obtaining More Realistic Cross-Layer QoS Measurements in mobile networks: A VoIP over LTE Use Case

Los servicios de voz han sido durante mucho tiempo la primera fuente de ingresos para los operadores móviles. Incluso con el protagonismo creciente del tráfico de datos, los servicios de voz seguirán jugando un papel importante y no desaparecerán con la transición a redes basadas en el protocolo IP. Por otra parte, hace años que los principales actores en la industria móvil detectaron claramente que los usuarios no aceptarían una degradación en la calidad de los servicios de voz. Es por esto que resulta crítico garantizar la experiencia de usuario (QoE) en la transición a redes de nueva generación basadas en conmutación de paquetes. El trabajo realizado durante esta tesis ha buscado analizar el comportamiento y las dependencias de los diferentes servicios de Voz sobre IP (VoIP), así como identificar configuraciones óptimas, mejoras potenciales y metodologías que permitan asegurar niveles de calidad aceptables al mismo tiempo que se trate de minimizar los costes. La caracterización del rendimiento del tráfico de datos en redes móviles desde el punto de vista de los usuarios finales es un proceso costoso que implica la monitorización y análisis de un amplio rango de protocolos y parámetros con complejas dependencias. Para abordar desde la raíz este problema, se requiere realizar medidas que relacionen y correlen el comportamiento de las diferentes capas. La metodología de caracterización propuesta en esta tesis proporciona la posibilidad de recoger información clave para la resolución de problemas en las comunicaciones IP, relaciolándola con efectos asociados a la propagación radio, como cambios de celda o pérdida de enlaces, o con carga de la red y limitaciones de recursos en zonas geográficas específicas. Dicha metodología se sustenta en la utilización de herramientas nativas de monitorización y registro de información en smartphones, y la aplicación de cadenas de herramientas para la experimentación extensiva tanto en redes reales y como en entornos de prueba controlados. Con los resultados proporcionados por esta serie de herramientas, tanto operadores móviles y proveedores de servicio como desarrolladores móviles podrían ganar acceso a información sobre la experiencia real del usuario y sobre cómo mejorar la cobertura, optimizar los servicios y adaptar el funcionamiento de las aplicaciones y el uso de protocolos móviles basados en IP en este contexto. Las principales contribuciones de las herramientas y métodos introducidos en esta tesis son los siguientes: - Una herramienta de monitorización multicapa para smartphones Android, llamada TestelDroid, que permite la captura de indicadores clave de rendimiento desde el propio equipo de usuario. Asimismo proporciona la capacidad de generar tráfico de forma activa y de verificar el estado de alcanzabilidad del terminal, realizando pruebas de conectividad. - Una metodología de post-procesado para correlar la información presente en las diferentes capas de las medidas realizadas. De igual forma, se proporciona la opción a los usuarios de acceder directamente a la información sobre el tráfico IP y las medidas radio y de aplicar metodologías propias para la obtención de métricas. - Se ha realizado la aplicación de la metodología y de las herramientas usando como caso de uso el estudio y evaluación del rendimiento de las comunicaciones basadas en IP a bordo de trenes de alta velocidad. - Se ha contribuido a la creación de un entorno de prueba realista y altamente configurable para la realización de experimentos avanzados sobre LTE. - Se han detectado posibles sinergias en la utilización de instrumentación avanzada de I+D en el campo de las comunicaciones móviles, tanto para la enseñanza como para la investigación en un entorno universitario