Learning an Effective Context-Response Matching Model with Self-Supervised Tasks for Retrieval-based Dialogues

Building an intelligent dialogue system with the ability to select a proper response according to a multi-turn context is a great challenging task. Existing studies focus on building a context-response matching model with various neural architectures or PLMs and typically learning with a single response prediction task. These approaches overlook many potential training signals contained in dialogue data, which might be beneficial for context understanding and produce better features for response prediction. Besides, the response retrieved from existing dialogue systems supervised by the conventional way still faces some critical challenges, including incoherence and inconsistency. To address these issues, in this paper, we propose learning a context-response matching model with auxiliary self-supervised tasks designed for the dialogue data based on pre-trained language models. Specifically, we introduce four self-supervised tasks including next session prediction, utterance restoration, incoherence detection and consistency discrimination, and jointly train the PLM-based response selection model with these auxiliary tasks in a multi-task manner. By this means, the auxiliary tasks can guide the learning of the matching model to achieve a better local optimum and select a more proper response. Experiment results on two benchmarks indicate that the proposed auxiliary self-supervised tasks bring significant improvement for multi-turn response selection in retrieval-based dialogues, and our model achieves new state-of-the-art results on both datasets.Comment: 10 page

Cross-Lingual Low-Resource Set-to-Description Retrieval for Global E-Commerce

With the prosperous of cross-border e-commerce, there is an urgent demand for designing intelligent approaches for assisting e-commerce sellers to offer local products for consumers from all over the world. In this paper, we explore a new task of cross-lingual information retrieval, i.e., cross-lingual set-to-description retrieval in cross-border e-commerce, which involves matching product attribute sets in the source language with persuasive product descriptions in the target language. We manually collect a new and high-quality paired dataset, where each pair contains an unordered product attribute set in the source language and an informative product description in the target language. As the dataset construction process is both time-consuming and costly, the new dataset only comprises of 13.5k pairs, which is a low-resource setting and can be viewed as a challenging testbed for model development and evaluation in cross-border e-commerce. To tackle this cross-lingual set-to-description retrieval task, we propose a novel cross-lingual matching network (CLMN) with the enhancement of context-dependent cross-lingual mapping upon the pre-trained monolingual BERT representations. Experimental results indicate that our proposed CLMN yields impressive results on the challenging task and the context-dependent cross-lingual mapping on BERT yields noticeable improvement over the pre-trained multi-lingual BERT model.Comment: AAAI 202

Tri-Attention: Explicit Context-Aware Attention Mechanism for Natural Language Processing

In natural language processing (NLP), the context of a word or sentence plays an essential role. Contextual information such as the semantic representation of a passage or historical dialogue forms an essential part of a conversation and a precise understanding of the present phrase or sentence. However, the standard attention mechanisms typically generate weights using query and key but ignore context, forming a Bi-Attention framework, despite their great success in modeling sequence alignment. This Bi-Attention mechanism does not explicitly model the interactions between the contexts, queries and keys of target sequences, missing important contextual information and resulting in poor attention performance. Accordingly, a novel and general triple-attention (Tri-Attention) framework expands the standard Bi-Attention mechanism and explicitly interacts query, key, and context by incorporating context as the third dimension in calculating relevance scores. Four variants of Tri-Attention are generated by expanding the two-dimensional vector-based additive, dot-product, scaled dot-product, and bilinear operations in Bi-Attention to the tensor operations for Tri-Attention. Extensive experiments on three NLP tasks demonstrate that Tri-Attention outperforms about 30 state-of-the-art non-attention, standard Bi-Attention, contextual Bi-Attention approaches and pretrained neural language models1

Open-Retrieval Conversational Question Answering

Conversational search is one of the ultimate goals of information retrieval. Recent research approaches conversational search by simplified settings of response ranking and conversational question answering, where an answer is either selected from a given candidate set or extracted from a given passage. These simplifications neglect the fundamental role of retrieval in conversational search. To address this limitation, we introduce an open-retrieval conversational question answering (ORConvQA) setting, where we learn to retrieve evidence from a large collection before extracting answers, as a further step towards building functional conversational search systems. We create a dataset, OR-QuAC, to facilitate research on ORConvQA. We build an end-to-end system for ORConvQA, featuring a retriever, a reranker, and a reader that are all based on Transformers. Our extensive experiments on OR-QuAC demonstrate that a learnable retriever is crucial for ORConvQA. We further show that our system can make a substantial improvement when we enable history modeling in all system components. Moreover, we show that the reranker component contributes to the model performance by providing a regularization effect. Finally, further in-depth analyses are performed to provide new insights into ORConvQA.Comment: Accepted to SIGIR'2