Organizational knowledge transfer through creation, mobilization and diffusion: A case analysis of InTouch within Schlumberger

There is a paucity of theory for the effective management of knowledge transfer within large organisations. Practitioners continue to rely upon ‘experimental’ approaches to address the problem. This research attempts to reduce the gap between theory and application, thereby improving conceptual clarity for the transfer of knowledge. The paper, through an in-depth case analysis conducted within Schlumberger, studies the adoption of an intranet-based knowledge management (KM) system (called InTouch) to support, strategically align and transfer knowledge resources. The investigation was undertaken through the adoption of a robust methodological approach (abductive strategy) incorporating the role of technology as an enabler of knowledge management application. Consequently, the study addressed the important question of translating theoretical benefits of KM into practical reality. The research formulates a set of theoretical propositions which are seen as key to the development of an effective knowledge based infrastructure. The findings identify 30 generic attributes that are essential to the creation, mobilisation and diffusion of organisational knowledge. The research makes a significant contribution to identifying a theoretical and empirically based agenda for successful intranet-based KM which will be of benefit to both the academic and practitioner communities. The paper also highlights and proposes important areas for further research

Evaluation of an Australian Solar Community : Implications for Education and Training

1.1 Background What is renewable energy education and training? A cursory exploration of the International Solar Energy Society website (www.ises.org) reveals numerous references to education and training, referring collectively to concepts of the transfer and exchange of information and good practices, awareness raising and skills development. The purposes of such education and training relate to changing policy, stimulating industry, improving quality control and promoting the wider use of renewable energy sources. The primary objective appears to be to accelerate a transition to a better world for everyone (ISEE), as the greater use of renewable energy is seen as key to climate recovery; world poverty alleviation; advances in energy security, access and equality; improved human and environmental health; and a stabilized society. The Solar Cities project – Habitats of Tomorrow – aims at promoting the greater use of renewable energy within the context of long term planning for sustainable urban development. The focus is on cities or communities as complete systems; each one a unique laboratory allowing for the study of urban sustainability within the context of a low carbon lifestyle. The purpose of this paper is to report on an evaluation of a Solar Community in Australia, focusing specifically on the implications (i) for our understandings and practices in renewable energy education and training and (ii) for sustainability outcomes. 1.2 Methodology The physical context is a residential Ecovillage (a Solar Community) in sub-tropical Queensland, Australia (latitude 28o south). An extensive Architectural and Landscape Code (A&LC) ‘premised on the interconnectedness of all things’ and embracing ‘both local and global concerns’ governs the design and construction of housing in the estate: all houses are constructed off-ground (i.e. on stumps or stilts) and incorporate a hybrid approach to the building envelope (mixed use of thermal mass and light-weight materials). Passive solar design, gas boosted solar water heaters and a minimum 1kWp photovoltaic system (grid connected) are all mandatory, whilst high energy use appliances such as air conditioners and clothes driers are not permitted. Eight families participated in an extended case study that encompassed both quantitative and qualitative approaches to better understand sustainable housing (perceived as a single complex technology) through its phases of design, construction and occupation. 1.3 Results The results revealed that the level of sustainability (i.e. the performance outcomes in terms of a low-carbon lifestyle) was impacted on by numerous ‘players’ in the supply chain, such as architects, engineers and subcontractors, the housing market, the developer, product manufacturers / suppliers / installers and regulators. Three key factors were complicit in the level of success: (i) systems thinking; (ii) informed decision making; and (iii) environmental ethics and business practices. 1.4 Discussion The experiences of these families bring into question our understandings and practices with regard to education and training. Whilst increasing and transferring knowledge and skills is essential, the results appear to indicate that there is a strong need for expanding our education efforts to incorporate foundational skills in complex systems and decision making processes, combined with an understanding of how our individual and collective values and beliefs impact on these systems and processes

The impact of local ICT initiatives on social capital and quality of life

This paper reviews the evidence for the effects of local ICT initiatives (‘community networks’) on neighbourhood social capital and quality of life and has been developed from the public SOCQUIT D11 report (Anderson et al, 2006)

Information and communication technologies for knowledge management processes in the public sector in Kenya : a case study of the State Department of Infrastructure

Information and Communication Technologies (ICTs) are considered facilitators of knowledge management processes in organizations. This study investigated ICTs for knowledge management processes at the State Department of Infrastructure in Kenya. The study’s objectives were to: establish the level of knowledge management awareness, find out knowledge management processes, identify types of ICTs used for knowledge management processes, and identify challenges experienced by State Department of Infrastructure in the use of ICTs for knowledge management processes. The study findings were determined after applying a qualitative research approach and a case study research design. A purposive sampling technique was used to select 21 participants who were heads of sections at the State Department of Infrastructure in Kenya. Data were collected through semi-structured interviews, analyzed and interpreted thematically according to the objectives of the study. Findings of the study revealed that most participants were aware of the meanings of the concepts of knowledge and knowledge management, types of knowledge and importance of knowledge management in the department. Knowledge management processes in the State Department of Infrastructure entail knowledge creation, codification, retention, sharing and storage. ICTs mostly used for knowledge management processes in the department include: emails, mobile phones, desktop computers, computer servers, and flash disks. The department is faced with the challenges of lack of knowledge management strategies, policies and adequate staff awareness on the use of ICTs for knowledge management processes. In conclusion, the State Department of Infrastructure has a functional ICT infrastructure. However, the department is not using ICTs provided by this study’s Web 2.0 driven SECI model for knowledge management processes such as blogs, wikis, LinkedIn, Facebook, and Twitter. The study therefore proposes that the State Department of Infrastructure should increase its use of Web 2.0 technologies, collaborative content systems and e-learning technologies. The department should also digitize its records; automate its library services; set up intranet, and adopt a centralized knowledge-based system. Further, Public Service Commission of Kenya should formulate a knowledge management strategy and policy to guide on the use of ICTs for knowledge management processes. This strategy and policy can then be cascaded to public sector organizations such as the State Department of Infrastructure.Information ScienceM.A. (Information Science

Learning by Experience in the Project-Bases Organization

This paper describes how project-based organizations use structured experience to aid the learning and development of individuals, and how they capture their experience of projects to feed that back into the improved management of future projects and the experiential learning of individuals. We show that successful project-based organizations ensure their project managers obtain a broad range practical experiences following a spiral staircase career. This takes them through lead design and project team leadership and management roles. These organizations also capture project experience through post completion reviews, and codify them in company procedures which are used as part of the development of new project managers and other professionals

Reverse knowledge acquisition in emerging market MNEs:the experiences of Huawei and ZTE

Based on case studies of leading Chinese MNEs' international operations in developed countries, this study develops a reverse knowledge acquisition model of emerging market MNEs through subsidiary-led reverse learning, knowledge sharing and integration processes. It unpacks MNEs' external learning process and contributes to the literature by exploring three mechanisms of learning, sharing and integration. It finds three reverse learning channels, a multi-level hub-spoke type of knowledge acquiring mechanism, and a two-tier three-step integration mechanism. The learning mechanism confirms knowledge acquisition driven by reverse learning behaviours; the sharing mechanism enriches the community perspective of capability building and sharing; the integration mechanism provides an effective way of knowledge integration within the MNEs

Quantity versus Quality in Project Based Learning Practices

In the midst of the turbulence wrought by the global economy, it has become common to see projects as an essential medium for achieving change. However, project based learning practices - as a subset of organizational learning practices- have not kept pace with this development. To explore this concern, we have carried out a study on practices adopted by organizations for learning through projects involving nineteen companies from across Europe and from a range of different industries. We use the concepts of variation, selection and retention in organizational learning to analyze our findings and report the challenges faced by project based organizations in each of the areas highlighted. We conclude that time pressures, centralization and deferral are the key characteristics of learning in project based firms and that these impede project based members in learning from and through projects.centralization;deferral;organizational learning;projects;reflection

Effects of Information Flow on People-Driven Processes within a Remote-Based Field Staff

This study examines the potential of open information flow in leading autonomous and decentralized field staffs. Research questions focus on participant perceptions of access to useful information and whether a participant\u27s more positive organizational outlook compared favorably to their actual process performance. A chaotic model of people-driven processes formed the framework that explored these effects. A set of perception-based questions centered on the goals, roles, processes, and relationships held within a field organization created the model\u27s structure. An assessment tool collected participant self-reported views of their organization and compared them to the high and low participant performance groups of four unique processes. Operational and financial measures defined the metric categories of each process. The results identified consistent patterns of perception differences between the high and low performance groups within processes that utilized more operational metrics. Processes with only financial metrics did not show the same effect. Significant differences in perceived quality of information flow structures, and its content, \l/ere process dependent. These patterns provided insight and helped answer the study\u27s research questions. The study lends general support for the model\u27s usefulness in formulating effective processes within an organization. A suggested method to create and maintain people-driven processes was produced by integrating the model and study findings

REDEFINING CONSTRUCTION “AS-BUILT” PLANS TO MEET CURRENT KENTUCKY TRANSPORTATION CABINET NEEDS

As-built drawings are the traditional method used by the construction industry to record changes made during construction. As-builts provide valuable information for new design projects as well as rehabilitation and remediation projects. The completeness and accuracy of these plans are essential for transportation industries and their success. While the importance of as-builts is widely recognized, the process of creating them has proven to be difficult. It is a time consuming process and entities often lack the resources necessary to complete accurate and detailed as-builts. After an investigation of current as-built operations within State Transportation Agencies, recommendations have been made to redefine construction as-built plans to meet current state transportation needs. First, the importance of a central storage location accessible to all stakeholders cannot be overemphasized. Along with a central storage location, standard guidelines should be developed regarding what information is required to be included within as-built plans. This study\u27s approach to developing such guidelines included meeting with as-built end users and formulating a list of requested information. To ensure as-builts are being completed on time and accurately, it is recommended that as-built plans be developed throughout the project using simple to use editing software on iPads. A PDF editor is ideal for as-built development as PDF is the requested format by most end users. Finally, to ensure this process is being followed by construction, a liaison between as-built developers and users is recommended