Electronic Government Service Acceptance: the E-Gov-Sam Aspect of the E-Revenue System

Electronic services are important in government to citizen electronic commerce; however, little is known about electronic government service acceptance model (E-GOV-SAM model). This research aims to develop the determinants of E-GOV-SAM model in the context of e-revenue. The empirical survey results from personal income tax payers show that electronic government service quality has positive impact on building trust and intention to use egovernment service. Results indicate that risks adversely affect trust and intention to adopt egovernment service. Adoption influence has no impact on building trust but does have an impact on the intention to use

The interplay of trustworthiness and perceived risk and their influence on consumer’s acceptance of self-service technology innovations: the case of Digipost by Posten Norge AS

This paper looks at factors influencing consumer’s attitude formation in the light of adopting a new self-service technology (SST). Previous research has shed light on the importance of trustworthiness and risk, however, the literature does not account for the multidimensionality of these constructs or lacks understanding of how they operate on different levels. Similarly, self-efficacy was previously found to be an important antecedent for attitude formation towards SST, but is rarely included in the analysis. To bridge this gap, we examine data on a sample of Norwegian consumers and their attitude towards Digipost, the digital mailbox service of Posten Norge. We test direct effects of different dimensions of trustworthiness, perceived risk and self-efficacy on attitude towards the SST innovation. The results suggest that all factors contribute to attitude formation towards SST in some way, with time risk exhibiting the strongest influence. Managers are therefore recommended to place particular emphasis on controlling for the differences the antecedents that cause resistance in adapting SST innovations.nhhma

DEFINING VALUE BASED INFORMATION SECURITY GOVERNANCE OBJECTIVES

This research argues that the information security governance objectives should be grounded in the values of organizational members. Research literature in decision sciences suggest that individual values play an important role in developing decision objectives. Information security governance objectives, based on values of the stakeholders, are essential for a comprehensive security control program. The study uses Value Theory as a theoretical basis and value focused thinking as a methodology to develop 23 objectives for information security governance. A case study was conducted to reexamine and interpret the significance of the proposed objectives in an organizational context. The results suggest three emergent dimensions of information security governance for effective control structure in organizations: resource allocation, user involvement and process integrity. The synthesis of data suggests eight principles of information security governance which guides organizations in achieving a comprehensive security environment. We also present a means-end model of ISG which proposes the interrelationships of the developed objectives. Contributions are noted and future research directions suggested