Crowdsourced Rumour Identification During Emergencies

When a significant event occurs, many social media users leverage platforms such as Twitter to track that event. Moreover, emergency response agencies are increasingly looking to social media as a source of real-time information about such events. However, false information and rumours are often spread during such events, which can influence public opinion and limit the usefulness of social media for emergency management. In this paper, we present an initial study into rumour identification during emergencies using crowdsourcing. In particular, through an analysis of three tweet datasets relating to emergency events from 2014, we propose a taxonomy of tweets relating to rumours. We then perform a crowdsourced labeling experiment to determine whether crowd assessors can identify rumour-related tweets and where such labeling can fail. Our results show that overall, agreement over the tweet labels produced were high (0.7634 Fleiss Kappa), indicating that crowd-based rumour labeling is possible. However, not all tweets are of equal difficulty to assess. Indeed, we show that tweets containing disputed/controversial information tend to be some of the most difficult to identify

Storia: Summarizing Social Media Content based on Narrative Theory using Crowdsourcing

People from all over the world use social media to share thoughts and opinions about events, and understanding what people say through these channels has been of increasing interest to researchers, journalists, and marketers alike. However, while automatically generated summaries enable people to consume large amounts of data efficiently, they do not provide the context needed for a viewer to fully understand an event. Narrative structure can provide templates for the order and manner in which this data is presented to create stories that are oriented around narrative elements rather than summaries made up of facts. In this paper, we use narrative theory as a framework for identifying the links between social media content. To do this, we designed crowdsourcing tasks to generate summaries of events based on commonly used narrative templates. In a controlled study, for certain types of events, people were more emotionally engaged with stories created with narrative structure and were also more likely to recommend them to others compared to summaries created without narrative structure

Neural Based Statement Classification for Biased Language

Biased language commonly occurs around topics which are of controversial nature, thus, stirring disagreement between the different involved parties of a discussion. This is due to the fact that for language and its use, specifically, the understanding and use of phrases, the stances are cohesive within the particular groups. However, such cohesiveness does not hold across groups. In collaborative environments or environments where impartial language is desired (e.g. Wikipedia, news media), statements and the language therein should represent equally the involved parties and be neutrally phrased. Biased language is introduced through the presence of inflammatory words or phrases, or statements that may be incorrect or one-sided, thus violating such consensus. In this work, we focus on the specific case of phrasing bias, which may be introduced through specific inflammatory words or phrases in a statement. For this purpose, we propose an approach that relies on a recurrent neural networks in order to capture the inter-dependencies between words in a phrase that introduced bias. We perform a thorough experimental evaluation, where we show the advantages of a neural based approach over competitors that rely on word lexicons and other hand-crafted features in detecting biased language. We are able to distinguish biased statements with a precision of P=0.92, thus significantly outperforming baseline models with an improvement of over 30%. Finally, we release the largest corpus of statements annotated for biased language.Comment: The Twelfth ACM International Conference on Web Search and Data Mining, February 11--15, 2019, Melbourne, VIC, Australi

Crowdsourcing Cybersecurity: Cyber Attack Detection using Social Media

Social media is often viewed as a sensor into various societal events such as disease outbreaks, protests, and elections. We describe the use of social media as a crowdsourced sensor to gain insight into ongoing cyber-attacks. Our approach detects a broad range of cyber-attacks (e.g., distributed denial of service (DDOS) attacks, data breaches, and account hijacking) in an unsupervised manner using just a limited fixed set of seed event triggers. A new query expansion strategy based on convolutional kernels and dependency parses helps model reporting structure and aids in identifying key event characteristics. Through a large-scale analysis over Twitter, we demonstrate that our approach consistently identifies and encodes events, outperforming existing methods.Comment: 13 single column pages, 5 figures, submitted to KDD 201

Target Apps Selection: Towards a Unified Search Framework for Mobile Devices

With the recent growth of conversational systems and intelligent assistants such as Apple Siri and Google Assistant, mobile devices are becoming even more pervasive in our lives. As a consequence, users are getting engaged with the mobile apps and frequently search for an information need in their apps. However, users cannot search within their apps through their intelligent assistants. This requires a unified mobile search framework that identifies the target app(s) for the user's query, submits the query to the app(s), and presents the results to the user. In this paper, we take the first step forward towards developing unified mobile search. In more detail, we introduce and study the task of target apps selection, which has various potential real-world applications. To this aim, we analyze attributes of search queries as well as user behaviors, while searching with different mobile apps. The analyses are done based on thousands of queries that we collected through crowdsourcing. We finally study the performance of state-of-the-art retrieval models for this task and propose two simple yet effective neural models that significantly outperform the baselines. Our neural approaches are based on learning high-dimensional representations for mobile apps. Our analyses and experiments suggest specific future directions in this research area.Comment: To appear at SIGIR 201

Anticipating Information Needs Based on Check-in Activity

In this work we address the development of a smart personal assistant that is capable of anticipating a user's information needs based on a novel type of context: the person's activity inferred from her check-in records on a location-based social network. Our main contribution is a method that translates a check-in activity into an information need, which is in turn addressed with an appropriate information card. This task is challenging because of the large number of possible activities and related information needs, which need to be addressed in a mobile dashboard that is limited in size. Our approach considers each possible activity that might follow after the last (and already finished) activity, and selects the top information cards such that they maximize the likelihood of satisfying the user's information needs for all possible future scenarios. The proposed models also incorporate knowledge about the temporal dynamics of information needs. Using a combination of historical check-in data and manual assessments collected via crowdsourcing, we show experimentally the effectiveness of our approach.Comment: Proceedings of the 10th ACM International Conference on Web Search and Data Mining (WSDM '17), 201