1 research outputs found
How to Track Online SLA
SLA (Service level agreement) is defined by an organization to fulfil its
client requirements, the time within which the deliverables should be turned
over to the clients. Tracking of SLA can be done manually by checking the
status, priority of any particular task. Manual SLA tracking takes time as one
has to go over each and every task that needs to be completed. For instance,
you ordered a product from a website and you are not happy with the quality of
the product and want to replace the same on urgent basis, You send mail to the
customer support department, the query/complaint will be submitted in a queue
and will be processed basis of its priority and urgency (The SLA for responding
back to customers concern are listed in the policy). This online SLA tracking
system will ensure that no queries/complaints are missed and are processed in
an organized manner as per their priority and the date by when it should be
handled. The portal will provide the status of the complaints for that
particular day and the ones which have been pending since last week. The
information can be refreshed as per the client need (within what time frame the
complaint should be addressed)