ConfNet2Seq: Full Length Answer Generation from Spoken Questions

Conversational and task-oriented dialogue systems aim to interact with the user using natural responses through multi-modal interfaces, such as text or speech. These desired responses are in the form of full-length natural answers generated over facts retrieved from a knowledge source. While the task of generating natural answers to questions from an answer span has been widely studied, there has been little research on natural sentence generation over spoken content. We propose a novel system to generate full length natural language answers from spoken questions and factoid answers. The spoken sequence is compactly represented as a confusion network extracted from a pre-trained Automatic Speech Recognizer. This is the first attempt towards generating full-length natural answers from a graph input(confusion network) to the best of our knowledge. We release a large-scale dataset of 259,788 samples of spoken questions, their factoid answers and corresponding full-length textual answers. Following our proposed approach, we achieve comparable performance with best ASR hypothesis.Comment: Accepted at Text, Speech and Dialogue, 202

Modeling ASR Ambiguity for Dialogue State Tracking Using Word Confusion Networks

Spoken dialogue systems typically use a list of top-N ASR hypotheses for inferring the semantic meaning and tracking the state of the dialogue. However ASR graphs, such as confusion networks (confnets), provide a compact representation of a richer hypothesis space than a top-N ASR list. In this paper, we study the benefits of using confusion networks with a state-of-the-art neural dialogue state tracker (DST). We encode the 2-dimensional confnet into a 1-dimensional sequence of embeddings using an attentional confusion network encoder which can be used with any DST system. Our confnet encoder is plugged into the state-of-the-art 'Global-locally Self-Attentive Dialogue State Tacker' (GLAD) model for DST and obtains significant improvements in both accuracy and inference time compared to using top-N ASR hypotheses.Comment: Accepted at Interspeech-202

Domain-Aware Dialogue State Tracker for Multi-Domain Dialogue Systems

In task-oriented dialogue systems the dialogue state tracker (DST) component is responsible for predicting the state of the dialogue based on the dialogue history. Current DST approaches rely on a predefined domain ontology, a fact that limits their effective usage for large scale conversational agents, where the DST constantly needs to be interfaced with ever-increasing services and APIs. Focused towards overcoming this drawback, we propose a domain-aware dialogue state tracker, that is completely data-driven and it is modeled to predict for dynamic service schemas. The proposed model utilizes domain and slot information to extract both domain and slot specific representations for a given dialogue, and then uses such representations to predict the values of the corresponding slot. Integrating this mechanism with a pretrained language model (i.e. BERT), our approach can effectively learn semantic relations

Scalable Neural Dialogue State Tracking

A Dialogue State Tracker (DST) is a key component in a dialogue system aiming at estimating the beliefs of possible user goals at each dialogue turn. Most of the current DST trackers make use of recurrent neural networks and are based on complex architectures that manage several aspects of a dialogue, including the user utterance, the system actions, and the slot-value pairs defined in a domain ontology. However, the complexity of such neural architectures incurs into a considerable latency in the dialogue state prediction, which limits the deployments of the models in real-world applications, particularly when task scalability (i.e. amount of slots) is a crucial factor. In this paper, we propose an innovative neural model for dialogue state tracking, named Global encoder and Slot-Attentive decoders (G-SAT), which can predict the dialogue state with a very low latency time, while maintaining high-level performance. We report experiments on three different languages (English, Italian, and German) of the WoZ2.0 dataset, and show that the proposed approach provides competitive advantages over state-of-art DST systems, both in terms of accuracy and in terms of time complexity for predictions, being over 15 times faster than the other systems.Comment: 8 pages, 3 figures, Accepted at ASRU 201