Servicio y Gestión de las Tecnologías de la Información en las empresas // Service and Management of Information Technologies in companies

En la toma de decisiones de Tecnologías de Información (TI), es fundamental el apoyo de los diferentes tipos de marcos para el gobierno y gestión de TI de la misma empresa. Existen dos principales principios de gobierno que pueden aportar significativamente al buen desenvolvimiento de una empresa: conformidad y rendimiento. Es por esto, que el presente artículo presenta un estudio exploratorio de los soportes técnicos establecidos en los departamentos de tecnología de la información de la ciudad de Santa Rosa, provincia de El Oro en el año 2015-2016, en el cual se pretende verificar la aplicación de gobierno de las TI en las empresas seleccionadas. Los resultados que se obtuvieron evidencian claramente la escaza incorporación de gobierno de TI dentro de las empresas evaluadas, por lo que se recomienda su incorporación inmediata como una medida para garantizar servicios de calidad a sus clientes. AbstractIn the decision making of Information Technology (IT), the support of different types of frameworks for the government and IT management of the same company is fundamental. There are two main principles of government that can contribute significantly to the good performance development of a company: compliance and performance. That is why this article presents an exploratory study of the technical supports established in the information technology departments of the city of Santa Rosa, province of El Oro in the year 2015-2016, in which it is tried to verify the application of IT Governance in selected companies. The results obtained clearly evidenced the scarce incorporation of IT governance within the evaluated companies, therefore it is recommended its immediate incorporation as a measure to guarantee quality services to its clients

Service Support in IT Governance, IT Management and Enterprise Architecture Context

ABSTRACT IT decision making is supported by the different kind of frameworks for IT governance, IT management and enterprise architecture. Two main governance principles, conformance and performance, can be established when the service has reached the status of a continuous service and service requests are managed (for example, services are supported). However, the context of service support is unestablished. Therefore, we present a conceptual context of service support by establishing how two main governance principles (conformance, performance) can be assigned with the governance entities (service, objective, service quality, measure, and contract). Furthermore, we present a service support framework because our literature review (212 hits, 20 appraised hits) did not get any clear evidences from service support in the IT governance, IT management and enterprise architecture context

e-Business challenges and directions: important themes from the first ICE-B workshop

A three-day asynchronous, interactive workshop was held at ICE-B’10 in Piraeus, Greece in July of 2010. This event captured conference themes for e-Business challenges and directions across four subject areas: a) e-Business applications and models, b) enterprise engineering, c) mobility, d) business collaboration and e-Services, and e) technology platforms. Quality Function Deployment (QFD) methods were used to gather, organize and evaluate themes and their ratings. This paper summarizes the most important themes rated by participants: a) Since technology is becoming more economic and social in nature, more agile and context-based application develop methods are needed. b) Enterprise engineering approaches are needed to support the design of systems that can evolve with changing stakeholder needs. c) The digital native groundswell requires changes to business models, operations, and systems to support Prosumers. d) Intelligence and interoperability are needed to address Prosumer activity and their highly customized product purchases. e) Technology platforms must rapidly and correctly adapt, provide widespread offerings and scale appropriately, in the context of changing situational contexts

ICE-B 2010:proceedings of the International Conference on e-Business

The International Conference on e-Business, ICE-B 2010, aims at bringing together researchers and practitioners who are interested in e-Business technology and its current applications. The mentioned technology relates not only to more low-level technological issues, such as technology platforms and web services, but also to some higher-level issues, such as context awareness and enterprise models, and also the peculiarities of different possible applications of such technology. These are all areas of theoretical and practical importance within the broad scope of e-Business, whose growing importance can be seen from the increasing interest of the IT research community. The areas of the current conference are: (i) e-Business applications; (ii) Enterprise engineering; (iii) Mobility; (iv) Business collaboration and e-Services; (v) Technology platforms. Contributions vary from research-driven to being more practical oriented, reflecting innovative results in the mentioned areas. ICE-B 2010 received 66 submissions, of which 9% were accepted as full papers. Additionally, 27% were presented as short papers and 17% as posters. All papers presented at the conference venue were included in the SciTePress Digital Library. Revised best papers are published by Springer-Verlag in a CCIS Series book