Flexible Handling of Work Processes by Situation-dependent Support Strategies

Although work pr ocesses, like software pr ocesses, include a number of process aspects such as defined phases and deadlines, they are not plannable in detail. Howe ver, the advantages of today’s process management, such as effective document routing and timeliness, can only be achieved with detailed models of work processes. This paper suggests a concept that uses detailed process models in conjunction with the possibility of defining the way a process model determines the work of individuals. Based on the WAM approach 1, which allows workers to choose methods for their tasks according to the situation, we describe features to carry out planned parts of a process with workers always being able to start e xceptional mechanisms. These mechanisms are based on the modelling paradigm of link ed abstraction workflow

Flexible Handling of Work Processes by Situation-dependent Support Strategies

Although work processes, like software processes, include a number of process aspects such as defined phases and deadlines, they are not plannable in detail. However, the advantages of today's process management, such as effective document routing and timeliness, can only be achieved with detailed models of work processes. This paper suggests a concept that uses detailed process models in conjunction with the possibility of defining the way a process model determines the work of individuals. Based on the WAM approach1, which allows workers to choose methods for their tasks according to the situation, we describe features to carry out planned parts of a process with workers always being able to start exceptional mechanisms. These mechanisms are based on the modelling paradigm of linked abstraction workflows (LAWs) that describe workflows at different levels of abstraction and classify refinements of tasks by the way lower tasks can be used