A study on text-score disagreement in online reviews

In this paper, we focus on online reviews and employ artificial intelligence tools, taken from the cognitive computing field, to help understanding the relationships between the textual part of the review and the assigned numerical score. We move from the intuitions that 1) a set of textual reviews expressing different sentiments may feature the same score (and vice-versa); and 2) detecting and analyzing the mismatches between the review content and the actual score may benefit both service providers and consumers, by highlighting specific factors of satisfaction (and dissatisfaction) in texts. To prove the intuitions, we adopt sentiment analysis techniques and we concentrate on hotel reviews, to find polarity mismatches therein. In particular, we first train a text classifier with a set of annotated hotel reviews, taken from the Booking website. Then, we analyze a large dataset, with around 160k hotel reviews collected from Tripadvisor, with the aim of detecting a polarity mismatch, indicating if the textual content of the review is in line, or not, with the associated score. Using well established artificial intelligence techniques and analyzing in depth the reviews featuring a mismatch between the text polarity and the score, we find that -on a scale of five stars- those reviews ranked with middle scores include a mixture of positive and negative aspects. The approach proposed here, beside acting as a polarity detector, provides an effective selection of reviews -on an initial very large dataset- that may allow both consumers and providers to focus directly on the review subset featuring a text/score disagreement, which conveniently convey to the user a summary of positive and negative features of the review target.Comment: This is the accepted version of the paper. The final version will be published in the Journal of Cognitive Computation, available at Springer via http://dx.doi.org/10.1007/s12559-017-9496-

Becoming the Expert - Interactive Multi-Class Machine Teaching

Compared to machines, humans are extremely good at classifying images into categories, especially when they possess prior knowledge of the categories at hand. If this prior information is not available, supervision in the form of teaching images is required. To learn categories more quickly, people should see important and representative images first, followed by less important images later - or not at all. However, image-importance is individual-specific, i.e. a teaching image is important to a student if it changes their overall ability to discriminate between classes. Further, students keep learning, so while image-importance depends on their current knowledge, it also varies with time. In this work we propose an Interactive Machine Teaching algorithm that enables a computer to teach challenging visual concepts to a human. Our adaptive algorithm chooses, online, which labeled images from a teaching set should be shown to the student as they learn. We show that a teaching strategy that probabilistically models the student's ability and progress, based on their correct and incorrect answers, produces better 'experts'. We present results using real human participants across several varied and challenging real-world datasets.Comment: CVPR 201

Joint Learning of Intrinsic Images and Semantic Segmentation

Semantic segmentation of outdoor scenes is problematic when there are variations in imaging conditions. It is known that albedo (reflectance) is invariant to all kinds of illumination effects. Thus, using reflectance images for semantic segmentation task can be favorable. Additionally, not only segmentation may benefit from reflectance, but also segmentation may be useful for reflectance computation. Therefore, in this paper, the tasks of semantic segmentation and intrinsic image decomposition are considered as a combined process by exploring their mutual relationship in a joint fashion. To that end, we propose a supervised end-to-end CNN architecture to jointly learn intrinsic image decomposition and semantic segmentation. We analyze the gains of addressing those two problems jointly. Moreover, new cascade CNN architectures for intrinsic-for-segmentation and segmentation-for-intrinsic are proposed as single tasks. Furthermore, a dataset of 35K synthetic images of natural environments is created with corresponding albedo and shading (intrinsics), as well as semantic labels (segmentation) assigned to each object/scene. The experiments show that joint learning of intrinsic image decomposition and semantic segmentation is beneficial for both tasks for natural scenes. Dataset and models are available at: https://ivi.fnwi.uva.nl/cv/intrinsegComment: ECCV 201