Supporting ethnographic studies of ubiquitous computing in the wild

Ethnography has become a staple feature of IT research over the last twenty years, shaping our understanding of the social character of computing systems and informing their design in a wide variety of settings. The emergence of ubiquitous computing raises new challenges for ethnography however, distributing interaction across a burgeoning array of small, mobile devices and online environments which exploit invisible sensing systems. Understanding interaction requires ethnographers to reconcile interactions that are, for example, distributed across devices on the street with online interactions in order to assemble coherent understandings of the social character and purchase of ubiquitous computing systems. We draw upon four recent studies to show how ethnographers are replaying system recordings of interaction alongside existing resources such as video recordings to do this and identify key challenges that need to be met to support ethnographic study of ubiquitous computing in the wild

Co-ordinating distributed knowledge: An investigation into the use of an organisational memory

This paper presents an ethnographically informed investigation into the use of an organisational memory, focusing in particular on how information was used in the performance of work. We argue that understanding how people make use of distributed knowledge is crucial to the design of an organisational memory. However, we take the perspective that an ‘organisational memory’ is not technology dependant, but is an emergent property of group interaction. In this sense, the technology does not form the organisational memory, but provides a novel means of augmenting the co-ordination of collaborative action. The study examines the generation, development and maintenance of knowledge repositories and archives. The knowledge and information captured in the organisational memory enabled the team members to establish a common understanding of the design and to gain an appreciation of the issues and concerns of the other disciplines. The study demonstrates why technology should not be thought of in isolation from its contexts of use, but also how designers can make use of the creative flexibility that people employ in their everyday activities. The findings of the study are therefore of direct relevance to both the design of knowledge archives and to the management of this information within organisations

Exploring efficacy in personal constraint negotiation: an ethnography of mountaineering tourists

Limited work has explored the relationship between efficacy and personal constraint negotiation for adventure tourists, yet efficacy is pivotal to successful activity participation as it influences people’s perceived ability to cope with constraints, and their decision to use negotiation strategies. This paper explores these themes with participants of a commercially organised mountaineering expedition. Phenomenology-based ethnography was adopted to appreciate the social and cultural mountaineering setting from an emic perspective. Ethnography is already being used to understand adventure participation, yet there is considerable scope to employ it further through researchers immersing themselves into the experience. The findings capture the interaction between the ethnographer and the group members, and provide an embodied account using their lived experiences. Findings reveal that personal mountaineering skills, personal fitness, altitude sickness and fatigue were the four key types of personal constraint. Self-efficacy, negotiation-efficacy and other factors, such as hardiness and motivation, influenced the effectiveness of negotiation strategies. Training, rest days, personal health, and positive self-talk were negotiation strategies. A conceptual model illustrates these results and demonstrates the interplay between efficacy and the personal constraint negotiation journey for led mountaineers

Design ethnography in information systems

Until recently, most ethnographic research in information systems has been based on the traditional anthropological model of ethnography. In this traditional model of ethnography, one of the most important data-gathering techniques is participant observation. The ethnographer observes and participates but does not actively seek to change the situation. In recent years, however, a new type of ethnographic research has emerged - one that can be called design ethnography. Design ethnography is where the researcher goes beyond observation and actively engages with people in the field. Our view is that design ethnography has much potential for research in information systems. It is a new form of engaged scholarship that bridges the gap between ethnographic research and design science research

I get height with a little help from my friends: Herd protection from sanitation on child growth in rural Ecuador [post-print]

Background: Infectious disease interventions, such as vaccines and bed nets, have the potential to provide herd protection to non-recipients. Similarly, improved sanitation in one household may provide community-wide benefits if it reduces contamination in the shared environment. Sanitation at the household level is an important predictor of child growth, but less is known about the effect of sanitation coverage in the community. Methods: From 2008 to 2013, we took repeated anthropometric measurements on 1314 children under 5 years of age in 24 rural Ecuadorian villages. Using mixed effects regression, we estimated the association between sanitation coverage in surrounding households and child growth. Results: Sanitation coverage in the surrounding households was strongly associated with child height, as those with 100% coverage in their surroundings had a 67% lower prevalence of stunting [prevalence ratio (PR) 0.32, 95% CI 0.15-0.69] compared with those with 0% coverage. Children from households with improved sanitation had a lower prevalence of stunting (PR 0.86, 95% CI 0.64-1.15). When analysing height as a continuous outcome, the protective effect of sanitation coverage is manifested primarily among girls during the second year of life, the time at which growth faltering is most likely to occur. Conclusions: Our study highlights that a household’s sanitation practices can provide herd protection to the overall community. Studies which fail to account for the positive externalities that sanitation provides will underestimate the overall protective effect. Future studies could seek to identify a threshold of sanitation coverage, similar to a herd immunity threshold, to provide coverage and compliance targets

Investigating Information Systems with Ethnographic Research

Ethnographic research is one of the most in-depth research methods possible. Because the researcher is at a research site for a long time - and sees what people are doing as well as what they say they are doing - an ethnographer obtains a deep understanding of the people, the organization, and the broader context within which they work. Ethnographic research is thus well suited to providing information systems researchers with rich insights into the human, social, and organizational aspects of information systems. This article discusses the potential of ethnographic research for IS researchers, and outlines the most important issues that need to be considered in selecting this method

An Ethnography of Child Growth:socio-cultural context and meanings attached to child growth in southeastern Tanzania

Caregivers of under-fives have local knowledge about what child growth entails, yet their perspectives are not currently reflected in growth monitoring practices. Similarly, while children live in different socio-economic and cultural contexts, only information about children’s physical growth – i.e., their weight and height – is collected in assessing child growth. This also has consequences for how interventions are developed and evaluated. We conducted research in Tanzania to understand how caregivers conceptualize child growth, and to examine the familial/societal conditions that affect mothers’ abilities to ensure healthy growth. The caregivers’ definitions of child growth within their socio-cultural context are broader than just weight and height, as they use multiple cultural markers in ascertaining healthy growth. They perceive height as unrelated to nutrition, health, or overall growth; and shortness as a normal condition caused by God and/or heredity. The cultural signs that a child is short for his/her age include a mature face; poor weight; unhealthy skin/hair; abnormal thinness; inability to crawl, stand, or walk on schedule; not being cheerful or playful; and frequent illness. The parents’ failure to adhere to postpartum sexual abstinence norms was considered a cause of poor growth and development among children. The mothers’ abilities to ensure healthy growth in their children were limited by unequal gendered norms and structures. These findings point to the importance of giving caregivers a voice in their localities, taking into account the meanings they give to aspects of child growth, and updating the available framework to be more respectful of these local concepts

Ethnographic approach to design knowledge. Dialogue and participation as discovery tools within complex knowledge contexts

The following paper explores two main concepts: a) the ethnography as a thick and qualitative observation method, which refers to an active interpretation of the traditional ethnography by the communication design research mindset; b) the definition of design knowledge space, as extended boundaries for the physical place of design activities. In the paper we introduce the interpretation of ethnographic plan as a tool for communication epistemology and as a relevant research tool for the understanding and interaction with high complexity knowledge contexts. Ethnography has been practiced within design organizations aiming to provide remarks and insights about knowledge management systems within knowledge intensive organizations. We describe ethnography structure, tools, data analysis and interpretation techniques. For communication design practice, the field research is not considered merely as a techniques toolbox that have been borrowed from social sciences; design rhetoric refers to the major purpose of design thinking to act transformations in the observed contexts; ethnography is a way to face problem setting through research tools that consider observation and dialogue as the necessary design premise