Turning Unstructured and Incoherent Group Discussion into DATree: A TBL Coherence Analysis Approach

Despite the rapid growth of user-generated unstructured text from online group discussions, business decision-makers are facing the challenge of understanding its highly incoherent content. Coherence analysis attempts to reconstruct the order of discussion messages. However, existing methods only focus on system and cohesion features. While they work with asynchronous discussions, they fail with synchronous discussions because these features rarely appear. We believe that discussion logic features play an important role in coherence analysis. Therefore, we propose a TCA method for coherence analysis, which is composed of a novel message similarity measure algorithm, a subtopic segmentation algorithm and a TBL-based classification algorithm. System, cohesion and discussion logic features are all incorporated into our TCA method. Results from experiments showed that the TCA method achieved significantly better performance than existing methods. Furthermore, we illustrate that the DATree generated by the TCA method can enhance decision-makers’ content analysis capability

Novel Idea Generation, Collaborative Filtering, and Group Innovation Processes

Organizations that innovate encounter challenges due to the complexity and ambiguity of generating and making sense of novel ideas. Exacerbated in group settings, we describe these challenges and propose potential solutions. Specifically, we design group processes to support novel idea generation and selection, including use of a novel-information discovery (NID) tool to support creativity and brainstorming, as well as group support system and collaborative-filtering tools to support evaluation and decision making. Results indicate that the NID tool increases efficiency and effectiveness in creative tasks and that the collaborative-filtering tool can support the decision-making process by focusing the group’s attention on ideas that might otherwise be neglected. Combining these two novel tools with group processes provides valuable contributions to both research and practice