Desiderata for an Every Citizen Interface to the National Information Infrastructure: Challenges for NLP

In this paper, I provide desiderata for an interface that would enable ordinary people to properly access the capabilities of the NII. I identify some of the technologies that will be needed to achieve these desiderata, and discuss current and future research directions that could lead to the development of such technologies. In particular, I focus on the ways in which theory and techniques from natural language processing could contribute to future interfaces to the NII. Introduction The evolving national information infrastructure (NII) has made available a vast array of on-line services and networked information resources in a variety of forms (text, speech, graphics, images, video). At the same time, advances in computing and telecommunications technology have made it possible for an increasing number of households to own (or lease or use) powerful personal computers that are connected to this resource. Accompanying this progress is the expectation that people will be able to more..