Dialogue Coherence Assessment Without Explicit Dialogue Act Labels

Recent dialogue coherence models use the coherence features designed for monologue texts, e.g. nominal entities, to represent utterances and then explicitly augment them with dialogue-relevant features, e.g., dialogue act labels. It indicates two drawbacks, (a) semantics of utterances is limited to entity mentions, and (b) the performance of coherence models strongly relies on the quality of the input dialogue act labels. We address these issues by introducing a novel approach to dialogue coherence assessment. We use dialogue act prediction as an auxiliary task in a multi-task learning scenario to obtain informative utterance representations for coherence assessment. Our approach alleviates the need for explicit dialogue act labels during evaluation. The results of our experiments show that our model substantially (more than 20 accuracy points) outperforms its strong competitors on the DailyDialogue corpus, and performs on par with them on the SwitchBoard corpus for ranking dialogues concerning their coherence.Comment: Accepted at ACL 202

Foundation Metrics: Quantifying Effectiveness of Healthcare Conversations powered by Generative AI

Generative Artificial Intelligence is set to revolutionize healthcare delivery by transforming traditional patient care into a more personalized, efficient, and proactive process. Chatbots, serving as interactive conversational models, will probably drive this patient-centered transformation in healthcare. Through the provision of various services, including diagnosis, personalized lifestyle recommendations, and mental health support, the objective is to substantially augment patient health outcomes, all the while mitigating the workload burden on healthcare providers. The life-critical nature of healthcare applications necessitates establishing a unified and comprehensive set of evaluation metrics for conversational models. Existing evaluation metrics proposed for various generic large language models (LLMs) demonstrate a lack of comprehension regarding medical and health concepts and their significance in promoting patients' well-being. Moreover, these metrics neglect pivotal user-centered aspects, including trust-building, ethics, personalization, empathy, user comprehension, and emotional support. The purpose of this paper is to explore state-of-the-art LLM-based evaluation metrics that are specifically applicable to the assessment of interactive conversational models in healthcare. Subsequently, we present an comprehensive set of evaluation metrics designed to thoroughly assess the performance of healthcare chatbots from an end-user perspective. These metrics encompass an evaluation of language processing abilities, impact on real-world clinical tasks, and effectiveness in user-interactive conversations. Finally, we engage in a discussion concerning the challenges associated with defining and implementing these metrics, with particular emphasis on confounding factors such as the target audience, evaluation methods, and prompt techniques involved in the evaluation process.Comment: 13 pages, 4 figures, 2 tables, journal pape

Open-world Story Generation with Structured Knowledge Enhancement: A Comprehensive Survey

Storytelling and narrative are fundamental to human experience, intertwined with our social and cultural engagement. As such, researchers have long attempted to create systems that can generate stories automatically. In recent years, powered by deep learning and massive data resources, automatic story generation has shown significant advances. However, considerable challenges, like the need for global coherence in generated stories, still hamper generative models from reaching the same storytelling ability as human narrators. To tackle these challenges, many studies seek to inject structured knowledge into the generation process, which is referred to as structure knowledge-enhanced story generation. Incorporating external knowledge can enhance the logical coherence among story events, achieve better knowledge grounding, and alleviate over-generalization and repetition problems in stories. This survey provides the latest and comprehensive review of this research field: (i) we present a systematical taxonomy regarding how existing methods integrate structured knowledge into story generation; (ii) we summarize involved story corpora, structured knowledge datasets, and evaluation metrics; (iii) we give multidimensional insights into the challenges of knowledge-enhanced story generation and cast light on promising directions for future study

Survey on reinforcement learning for language processing

In recent years some researchers have explored the use of reinforcement learning (RL) algorithms as key components in the solution of various natural language processing tasks. For instance, some of these algorithms leveraging deep neural learning have found their way into conversational systems. This paper reviews the state of the art of RL methods for their possible use for different problems of natural language processing, focusing primarily on conversational systems, mainly due to their growing relevance. We provide detailed descriptions of the problems as well as discussions of why RL is well-suited to solve them. Also, we analyze the advantages and limitations of these methods. Finally, we elaborate on promising research directions in natural language processing that might benefit from reinforcement learning