Leading Change through User Experience: How End Users Are Changing the Library

Cline Library is centrally located on the Northern Arizona University (NAU) campus in Flagstaff, Arizona. The library has a staff of sixty-two, and an additional forty-six student staff. According to the Carnegie Classification of Institutions of Higher Education, NAU is classified as “R2: Doctoral Universities—Higher Research Activity.” Founded in 1899 with twenty-three students, NAU is now a public university with over 30,000 undergraduate and graduate students who learn on campus and online, across the state and beyond. NAU has built a reputation for research and scientific discovery, and over 1,000 undergraduates present at the annual Undergraduate Research Symposium. From the beginning, NAU placed students at the center, and students are the driving force behind what Cline Library does. Through a strategic planning process now underway, users and staff imagine the future for Cline Library as a people-focused experiential learning environment, which is dynamic, is proactive to user needs, and promotes both individual discovery and creative collaboration. The library’s newly crafted mission and vision state

Teaching with wikis: addressing the digital divide

This paper addresses some aspects of the digital divide affecting teachers and learners in higher education. These relate to divisions arising from variable rates of technology adoption by teachers, which may be especially problematic when students’ uptake of technology is much more rapid than those who teach them, and also to divisions within the student body which teachers need to accommodate when they plan the design of learning. To address these divisions, we designed a pilot online workshop to prepare a small group of teaching staff at two Australian universities for using wikis in teaching and assessment. Participants were immersed in the experience of collaborating on a project in a wiki as learners, and then asked to reflect on this experience as teachers. We used a participatory action research approach with a view to developing a community of enquiry to investigate this experience for improving future offerings, and informing the participants’ teaching practice. This paper reports on the professional development effort, reflecting on the successes and limitations of the work, and lessons learned in relation to bridging the above aspects of the digital divide. We then comment on the potential for further development in the context of the evolution of learning technology as a research discipline

Empowering End-users to Collaboratively Manage and Analyze Evolving Data Models

In order to empower end-users to make well-founded decisions based on domain-specific knowledge, companies use end-user oriented business intelligence (BI) software like spreadsheets. Moreover, many decisions require the collaboration of multiple and autonomous knowledge workers. However, prevalent BI software does not provide elevated collaboration features as known from traditional Web 2.0 technologies. There is also a lack of research on how to integrate collaboration features into BI systems, and which challenges arise as a consequence. In the paper at hand we address this issue by proposing the Spreadsheet 2.0 approach, which integrates Web 2.0 features with the spreadsheet paradigm as most-common representative of end-user-oriented business intelligence tools. Therefore, we derive requirements for a Web 2.0-based approach to collaborative BI, and present the conceptual design for a Spreadsheet 2.0 solution. Subsequently, we demonstrate a corresponding prototypical implementation, and elaborate on key findings and main challenges identified by its application and evaluation

Teaching with wikis : addressing the digital divide

This paper addresses some aspects of the digital divide affecting teachers and learners in higher education. These relate to divisions arising from variable rates of technology adoption by teachers, which may be especially problematic when students&rsquo; uptake of technology is much more rapid than those who teach them, and also to divisions within the student body which teachers need to accommodate when they plan the design of learning. To address these divisions, we designed a pilot online workshop to prepare a small group of teaching staff at two Australian universities for using wikis in teaching and assessment. Participants were immersed in the experience of collaborating on a project in a wiki as learners, and then asked to reflect on this experience as teachers. We used a participatory action research approach with a view to developing a community of enquiry to investigate this experience for improving future offerings, and informing the participants&rsquo; teaching practice. This paper reports on the professional development effort, reflecting on the successes and limitations of the work, and lessons learned in relation to bridging the above aspects of the digital divide. We then comment on the potential for further development in the context of the evolution of learning technology as a research discipline.<br /

A Semantic Web of Know-How: Linked Data for Community-Centric Tasks

This paper proposes a novel framework for representing community know-how on the Semantic Web. Procedural knowledge generated by web communities typically takes the form of natural language instructions or videos and is largely unstructured. The absence of semantic structure impedes the deployment of many useful applications, in particular the ability to discover and integrate know-how automatically. We discuss the characteristics of community know-how and argue that existing knowledge representation frameworks fail to represent it adequately. We present a novel framework for representing the semantic structure of community know-how and demonstrate the feasibility of our approach by providing a concrete implementation which includes a method for automatically acquiring procedural knowledge for real-world tasks.Comment: 6th International Workshop on Web Intelligence & Communities (WIC14), Proceedings of the companion publication of the 23rd International Conference on World Wide Web (WWW 2014

A Proposal for Supply Chain Management Research That Matters: Sixteen High Priority Research Projects for the Future

On May 4th, 2016 in Milton, Ontario, the World Class Supply Chain 2016 Summit was held in partnership between CN Rail and Wilfrid Laurier University’s Lazaridis School of Business & Economics to realize an ambitious goal: raise knowledge of contemporary supply chain management (SCM) issues through genuine peer-­‐to-­‐peer dialogue among practitioners and scholars. A principal element of that knowledge is an answer to the question: to gain valid and reliable insights for attaining SCM excellence, what issues must be researched further? This White Paper—which is the second of the summit’s two White Papers—addresses the question by proposing a research agenda comprising 16 research projects. This research agenda covers the following: The current state of research knowledge on issues that are of the highest priority to today’s SCM professionals Important gaps in current research knowledge and, consequently, the major questions that should be answered in sixteen future research projects aimed at addressing those gaps Ways in which the research projects can be incorporated into student training and be supported by Canada’s major research funding agencies That content comes from using the summit’s deliberations to guide systematic reviews of both the SCM research literature and Canadian institutional mechanisms that are geared towards building knowledge through research. The major conclusions from those reviews can be summarized as follows: While the research literature to date has yielded useful insights to inform the pursuit of SCM excellence, several research questions of immense practical importance remain unanswered or, at best, inadequately answered The body of research required to answer those questions will have to focus on what the summit’s first White Paper presented as four highly impactful levers that SCM executives must expertly handle to attain excellence: collaboration; information; technology; and talent The proposed research agenda can be pursued in ways that achieve the two inter-­‐related goals of creating new actionable knowledge and building the capacity of today’s students to become tomorrow’s practitioners and contributors to ongoing knowledge growth in the SCM field This White Paper’s details underlying these conclusions build on the information presented in the summit’s first White Paper. That is, while the first White Paper (White Paper 1) identified general SCM themes for which the research needs are most urgent, this White Paper goes further along the path of industry-academia knowledge co-creation. It does so by examining and articulating those needs against the backdrop of available research findings, translating the needs into specific research projects that should be pursued, and providing guidelines for how those projects can be carried out

Design approaches in technology enhanced learning

Design is a critical to the successful development of any interactive learning environment (ILE). Moreover, in technology enhanced learning (TEL), the design process requires input from many diverse areas of expertise. As such, anyone undertaking tool development is required to directly address the design challenge from multiple perspectives. We provide a motivation and rationale for design approaches for learning technologies that draws upon Simon's seminal proposition of Design Science (Simon, 1969). We then review the application of Design Experiments (Brown, 1992) and Design Patterns (Alexander et al., 1977) and argue that a patterns approach has the potential to address many of the critical challenges faced by learning technologists

Creating Conditions for Collaboration: A Case Study on Design-Based Professional Learning

Design thinking is a process for solving complex problems through creative actions. There are three primary ways design thinking is being used in education today: (a) as a teaching tool, (b) as a strategy for teachers to redesign their students’ learning experiences, and (c) as a tool for school leaders to design school change (Gallagher & Thordarson, 2018). Design thinking includes a strong emphasis on team-based learning regarding the problem and possible solutions (Lindberg et al., 2010). This case study describes one school’s approach to navigating complex challenges, inspiring school change, and developing conditions for meaningful collaboration using a design thinking-based approach to professional learning. The theoretical lenses of organizational learning and collective teacher efficacy were used to frame the study. Participants included school administrators, teachers, and instructional specialists from one high school who were a part of a design thinking-based professional learning program. Findings from the study indicate that school leaders held a desire to build capacity within the school and understand the importance of cultivating a positive school culture. Additionally, teachers found value in leading meaningful change, encountered resistance to change due to their roles as teachers, and were able to contextualize their work in the division-level initiative to be replicated their own school. All participants acknowledged the impact of COVID-19 on their school change process and that their momentum stalled as a result of the global pandemic. The results of this study can help guide educators as they implement inquiry-based activities that are team based, to create conditions for teachers and administrators to work collaboratively to solve complex problems, and to empower teacher leaders and administrators to establish efficacy and ownership in professional learning experiences