2 research outputs found
Emotionalism within People-Oriented Software Design
In designing most software applications, much effort is placed upon the
functional goals, which make a software system useful. However, the failure to
consider emotional goals, which make a software system pleasurable to use, can
result in disappointment and system rejection even if utilitarian goals are
well implemented. Although several studies have emphasized the importance of
people's emotional goals in developing software, there is little advice on how
to address these goals in the software system development process. This paper
proposes a theoretically-sound and practical method by combining the theories
and techniques of software engineering, requirements engineering, and decision
making. The outcome of this study is the Emotional Goal Systematic Analysis
Technique (EG-SAT), which facilitates the process of finding software system
capabilities to address emotional goals in software design. EG-SAT is easy to
learn and easy to use technique that helps analysts to gain insights into how
to address people's emotional goals. To demonstrate the method in use, a
two-part evaluation is conducted. First, EG-SAT is used to analyze the
emotional goals of potential users of a mobile learning application that
provides information about low carbon living for tradespeople and professionals
in the building industry in Australia. The results of using EG-SAT in this case
study are compared with a professionally-developed baseline. Second, we ran a
semi-controlled experiment in which 12 participants were asked to apply EG-SAT
and another technique on part of our case study. The outcomes show that EG-SAT
helped participants to both analyse emotional goals and gain valuable insights
about the functional and non-functional goals for addressing people's emotional
goals
Emotional Attachment Framework for People-Oriented Software
In organizational and commercial settings, people often have clear roles and
workflows against which functional and non-functional requirements can be
extracted. However, in more social settings, such as platforms for enhancing
social interaction, successful applications are driven more by using emotional
engagement than functionality, and the drivers of user engagement are difficult
to identify. A key challenge is to understand people's emotional goals so that
they can be incorporated into the design. This paper proposes a novel framework
called the Emotional Attachment Framework, which is based on existing models
and theories of emotional attachment. Its aim is to facilitate the process of
getting a deeper insight into emotional goals in software engineering. To
demonstrate the framework in use, emotional goals are elicited for a software
application that aims to provide help for homeless people. To measure the
effectiveness and efficiency of the proposed technique in this study, a series
of evaluations are undertaken: a semi-controlled experiment, a comparison
analysis, and domain expert and end-user evaluation. The results indicate that
the Emotional Attachment Framework has the potential to give better insight
during analysis of emotional goals.Comment: 44 page