Predicting customer's gender and age depending on mobile phone data

In the age of data driven solution, the customer demographic attributes, such as gender and age, play a core role that may enable companies to enhance the offers of their services and target the right customer in the right time and place. In the marketing campaign, the companies want to target the real user of the GSM (global system for mobile communications), not the line owner. Where sometimes they may not be the same. This work proposes a method that predicts users' gender and age based on their behavior, services and contract information. We used call detail records (CDRs), customer relationship management (CRM) and billing information as a data source to analyze telecom customer behavior, and applied different types of machine learning algorithms to provide marketing campaigns with more accurate information about customer demographic attributes. This model is built using reliable data set of 18,000 users provided by SyriaTel Telecom Company, for training and testing. The model applied by using big data technology and achieved 85.6% accuracy in terms of user gender prediction and 65.5% of user age prediction. The main contribution of this work is the improvement in the accuracy in terms of user gender prediction and user age prediction based on mobile phone data and end-to-end solution that approaches customer data from multiple aspects in the telecom domain

A case study: Failure prediction in a real LTE network

Mobile traffic and number of connected devices have been increasing exponentially nowadays, with customer expectation from mobile operators in term of quality and reliability is higher and higher. This places pressure on operators to invest as well as to operate their growing infrastructures. As such, telecom network management becomes an essential problem. To reduce cost and maintain network performance, operators need to bring more automation and intelligence into their management system. Self-Organizing Networks function (SON) is an automation technology aiming to maximize performance in mobility networks by bringing autonomous adaptability and reducing human intervention in network management and operations. Three main areas of SON include self-configuration (auto-configuration when new element enter the network), self-optimization (optimization of the network parameters during operation) and self-healing (maintenance). The main purpose of the thesis is to illustrate how anomaly detection methods can be applied to SON functions, in particularly self-healing functions such as fault detection and cell outage management. The thesis is illustrated by a case study, in which the anomalies - in this case, the failure alarms, are predicted in advance using performance measurement data (PM data) collected from a real LTE network within a certain timeframe. Failures prediction or anomalies detection can help reduce cost and maintenance time in mobile network base stations. The author aims to answer the research questions: what anomaly detection models could detect the anomalies in advance, and what type of anomalies can be well-detected using those models. Using cross-validation, the thesis shows that random forest method is the best performing model out of the chosen ones, with F1-score of 0.58, 0.96 and 0.52 for the anomalies: Failure in Optical Interface, Temperature alarm, and VSWR minor alarm respectively. Those are also the anomalies can be well-detected by the model

Supporting Telecommunication Alarm Management System with Trouble Ticket Prediction

Fault alarm data emanated from heterogeneous telecommunication network services and infrastructures are exploding with network expansions. Managing and tracking the alarms with Trouble Tickets using manual or expert rule- based methods has become challenging due to increase in the complexity of Alarm Management Systems and demand for deployment of highly trained experts. As the size and complexity of networks hike immensely, identifying semantically identical alarms, generated from heterogeneous network elements from diverse vendors, with data-driven methodologies has become imperative to enhance efficiency. In this paper, a data-driven Trouble Ticket prediction models are proposed to leverage Alarm Management Systems. To improve performance, feature extraction, using a sliding time-window and feature engineering, from related history alarm streams is also introduced. The models were trained and validated with a data-set provided by the largest telecommunication provider in Italy. The experimental results showed the promising efficacy of the proposed approach in suppressing false positive alarms with Trouble Ticket prediction

Internet of Things-aided Smart Grid: Technologies, Architectures, Applications, Prototypes, and Future Research Directions

Traditional power grids are being transformed into Smart Grids (SGs) to address the issues in existing power system due to uni-directional information flow, energy wastage, growing energy demand, reliability and security. SGs offer bi-directional energy flow between service providers and consumers, involving power generation, transmission, distribution and utilization systems. SGs employ various devices for the monitoring, analysis and control of the grid, deployed at power plants, distribution centers and in consumers' premises in a very large number. Hence, an SG requires connectivity, automation and the tracking of such devices. This is achieved with the help of Internet of Things (IoT). IoT helps SG systems to support various network functions throughout the generation, transmission, distribution and consumption of energy by incorporating IoT devices (such as sensors, actuators and smart meters), as well as by providing the connectivity, automation and tracking for such devices. In this paper, we provide a comprehensive survey on IoT-aided SG systems, which includes the existing architectures, applications and prototypes of IoT-aided SG systems. This survey also highlights the open issues, challenges and future research directions for IoT-aided SG systems

Root Cause Analysis for Autonomous Optical Network Security Management

The ongoing evolution of optical networks towards autonomous systems supporting high-performance services beyond 5G requires advanced functionalities for automated security management. To cope with evolving threat landscape, security diagnostic approaches should be able to detect and identify the nature not only of existing attack techniques, but also those hitherto unknown or insufficiently represented. Machine Learning (ML)-based algorithms perform well when identifying known attack types, but cannot guarantee precise identification of unknown attacks. This makes Root Cause Analysis (RCA) crucial for enabling timely attack response when human intervention is unavoidable. We address these challenges by establishing an ML-based framework for security assessment and analyzing RCA alternatives for physical-layer attacks. We first scrutinize different Network Management System (NMS) architectures and the corresponding security assessment capabilities. We then investigate the applicability of supervised and unsupervised learning (SL and UL) approaches for RCA and propose a novel UL-based RCA algorithm called Distance-Based Root Cause Analysis (DB-RCA). The framework’s applicability and performance for autonomous optical network security management is validated on an experimental physical-layer security dataset, assessing the benefits and drawbacks of the SL-and UL-based RCA. Besides confirming that SL-based approaches can provide precise RCA output for known attack types upon training, we show that the proposed UL-based RCA approach offers meaningful insight into the anomalies caused by novel attack types, thus supporting the human security officers in advancing the physical-layer security diagnostics

Cyber-Physical Threat Intelligence for Critical Infrastructures Security

Modern critical infrastructures comprise of many interconnected cyber and physical assets, and as such are large scale cyber-physical systems. Hence, the conventional approach of securing these infrastructures by addressing cyber security and physical security separately is no longer effective. Rather more integrated approaches that address the security of cyber and physical assets at the same time are required. This book presents integrated (i.e. cyber and physical) security approaches and technologies for the critical infrastructures that underpin our societies. Specifically, it introduces advanced techniques for threat detection, risk assessment and security information sharing, based on leading edge technologies like machine learning, security knowledge modelling, IoT security and distributed ledger infrastructures. Likewise, it presets how established security technologies like Security Information and Event Management (SIEM), pen-testing, vulnerability assessment and security data analytics can be used in the context of integrated Critical Infrastructure Protection. The novel methods and techniques of the book are exemplified in case studies involving critical infrastructures in four industrial sectors, namely finance, healthcare, energy and communications. The peculiarities of critical infrastructure protection in each one of these sectors is discussed and addressed based on sector-specific solutions. The advent of the fourth industrial revolution (Industry 4.0) is expected to increase the cyber-physical nature of critical infrastructures as well as their interconnection in the scope of sectorial and cross-sector value chains. Therefore, the demand for solutions that foster the interplay between cyber and physical security, and enable Cyber-Physical Threat Intelligence is likely to explode. In this book, we have shed light on the structure of such integrated security systems, as well as on the technologies that will underpin their operation. We hope that Security and Critical Infrastructure Protection stakeholders will find the book useful when planning their future security strategies