kk-Nearest Neighbor Augmented Neural Networks for Text Classification

In recent years, many deep-learning based models are proposed for text classification. This kind of models well fits the training set from the statistical point of view. However, it lacks the capacity of utilizing instance-level information from individual instances in the training set. In this work, we propose to enhance neural network models by allowing them to leverage information from $k$-nearest neighbor (kNN) of the input text. Our model employs a neural network that encodes texts into text embeddings. Moreover, we also utilize $k$-nearest neighbor of the input text as an external memory, and utilize it to capture instance-level information from the training set. The final prediction is made based on features from both the neural network encoder and the kNN memory. Experimental results on several standard benchmark datasets show that our model outperforms the baseline model on all the datasets, and it even beats a very deep neural network model (with 29 layers) in several datasets. Our model also shows superior performance when training instances are scarce, and when the training set is severely unbalanced. Our model also leverages techniques such as semi-supervised training and transfer learning quite well

Online shopping behavior study based on multi-granularity opinion mining: China vs. America

With the development of e-commerce, many products are now being sold worldwide, and manufacturers are eager to obtain a better understanding of customer behavior in various regions. To achieve this goal, most previous efforts have focused mainly on questionnaires, which are time-consuming and costly. The tremendous volume of product reviews on e-commerce websites has seen a new trend emerge, whereby manufacturers attempt to understand user preferences by analyzing online reviews. Following this trend, this paper addresses the problem of studying customer behavior by exploiting recently developed opinion mining techniques. This work is novel for three reasons. First, questionnaire-based investigation is automatically enabled by employing algorithms for template-based question generation and opinion mining-based answer extraction. Using this system, manufacturers are able to obtain reports of customer behavior featuring a much larger sample size, more direct information, a higher degree of automation, and a lower cost. Second, international customer behavior study is made easier by integrating tools for multilingual opinion mining. Third, this is the first time an automatic questionnaire investigation has been conducted to compare customer behavior in China and America, where product reviews are written and read in Chinese and English, respectively. Our study on digital cameras, smartphones, and tablet computers yields three findings. First, Chinese customers follow the Doctrine of the Mean, and often use euphemistic expressions, while American customers express their opinions more directly. Second, Chinese customers care more about general feelings, while American customers pay more attention to product details. Third, Chinese customers focus on external features, while American customers care more about the internal features of products