A Survey on Classification Techniques for Feature-Sentiment Analysis

As use of internet and its application are growing exponentially; the e-commerce business i.e. online purchase is proportionately swelling in the world. The e-commerce websites and similar service providing websites are providing a rich variety of product and service to be sold. As the quality of service and product/goods has much effect on its sell, the websites nowadays tends to have public opinion on the product in the form of feedback; we can name it as reviews. These reviews provide much information about the service/product as the customers are encouraged to write their reviews cum assessments about the product, more precisely saying, customer writes their view about product’s specifications or product’s features. These unrestricted or restricted opinions from public can then be considered by the customers and vendor to make the required design/engineering/production changes to the product to upsurge its quality. The Feature Mining along with Sentiment Analysis techniques can be applied to achieve product’s feature and public opinion on these features. Here in this paper we are interestingly motivated by the scenario as discussed above. We had a survey on the different methods cum techniques that can be usually used to extract products/service features and categorizing those feature along with the sentiment classification on the determined features which is part of Machine learning. The public opinions can be classified as positive, negative and neutral sentimentalities. Research area ‘Data Mining’ has proven its importance with its rich set of Machine Learning Algorithms which in turn can be used as Sentiment or Opinion Classifier. After evaluating feature-sentiment techniques, we then studied the feature classification/categorizing by using its overall sentiment and influence on the product/service sell. DOI: 10.17762/ijritcc2321-8169.15079

A Survey on Feature-Sentiment Classification Techniques

As internet growing exponentially, the online purchase is proportionally increasing its all around the world. The e-commerce and product selling websites are providing a rich variety of product to be sold. As the quality of product has much impact on its sell, the e-commerce websites tends to take public opinion on the product in terms of consumers feedback, we call it as reviews. These reviews provide much knowledge about the product as the consumers are motivated to write their reviews about the product, more precisely saying, consumer writes their opinion about product’s specifications or product’s features. These public opinions can then be analyzed by the consumers and vendor to make the required manufacturing changes to the product to increase its quality. The Feature Mining along with Sentiment Analysis techniques can be applied to achieve product’s feature and public opinion on these features. Here in this paper we are motivated by the scenario as mentioned above. We had a survey on the different techniques that can be used to mine products feature and classifying those feature along with the sentiment classification on the determined features. The public sentiments can be classified as negative, positive and neutral sentiments. Data Mining provides a rich set of Machine Learning Algorithms which in turn can be used as Sentiment Classifier. After analyzing feature-sentiment techniques, we then studied the feature classification by using its overall sentiment and influence on the product sell

A Context-Dependent Sentiment Analysis of Online Product Reviews based on Dependency Relationships

Consumers often view online consumer product review as a main channel for obtaining product quality information. Existing studies on product review sentiment analysis usually focus on identifying sentiments of individual reviews as a whole, which may not be effective and helpful for consumers when purchase decisions depend on specific features of products. This study proposes a new feature-level sentiment analysis approach for online product reviews. The proposed method uses an extended PageRank algorithm to extract product features and construct expandable context-dependent sentiment lexicons. Moreover, consumers’ sentiment inclinations toward product features expressed in each review can be derived based on term dependency relationships. The empirical evaluation using consumer reviews of two different products shows a higher level of effectiveness of the proposed method for sentiment analysis in comparison to two existing methods. This study provides new research and practical insights on the analysis of online consumer product reviews

Assessment, Implication, and Analysis of Online Consumer Reviews: A Literature Review

The onset of e-marketplace, virtual communities and social networking has appreciated the influential capability of online consumer reviews (OCR) and therefore necessitate conglomeration of the body of knowledge. This article attempts to conceptually cluster academic literature in both management and technical domain. The study follows a framework which broadly clusters management research under two heads: OCR Assessment and OCR Implication (business implication). Parallel technical literature has been reviewed to reconcile methodologies adopted in the analysis of text content on the web, majorly reviews. Text mining through automated tools, algorithmic contribution (dominant majorly in technical stream literature) and manual assessment (derived from the stream of content analysis) has been studied in this review article. Literature survey of both the domains is analyzed to propose possible area for further research. Usage of text analysis methods along with statistical and data mining techniques to analyze review text and utilize the knowledge creation for solving managerial issues can possibly constitute further work. Available at: https://aisel.aisnet.org/pajais/vol9/iss2/4

An Intelligent Online Shopping Guide Based On Product Review Mining

This position paper describes an on-going work on a novel recommendation framework for assisting online shoppers in choosing the most desired products, in accordance with requirements input in natural language. Existing feature-based Shopping Guidance Systems fail when the customer lacks domain expertise. This framework enables the customer to use natural language in the query text to retrieve preferred products interactively. In addition, it is intelligent enough to allow a customer to use objective and subjective terms when querying, or even the purpose of purchase, to screen out the expected products

Design and Evaluation of Web-Based Economic Indicators: A Big Data Analysis Approach

Tesis por compendio[ES] En la Era Digital, el creciente uso de Internet y de dispositivos digitales está transformando completamente la forma de interactuar en el contexto económico y social. Miles de personas, empresas y organismos públicos utilizan Internet en sus actividades diarias, generando de este modo una enorme cantidad de datos actualizados ("Big Data") accesibles principalmente a través de la World Wide Web (WWW), que se ha convertido en el mayor repositorio de información del mundo. Estas huellas digitales se pueden rastrear y, si se procesan y analizan de manera apropiada, podrían ayudar a monitorizar en tiempo real una infinidad de variables económicas. En este contexto, el objetivo principal de esta tesis doctoral es generar indicadores económicos, basados en datos web, que sean capaces de proveer regularmente de predicciones a corto plazo ("nowcasting") sobre varias actividades empresariales que son fundamentales para el crecimiento y desarrollo de las economías. Concretamente, tres indicadores económicos basados en la web han sido diseñados y evaluados: en primer lugar, un indicador de orientación exportadora, basado en un modelo que predice si una empresa es exportadora; en segundo lugar, un indicador de adopción de comercio electrónico, basado en un modelo que predice si una empresa ofrece la posibilidad de venta online; y en tercer lugar, un indicador de supervivencia empresarial, basado en dos modelos que indican la probabilidad de supervivencia de una empresa y su tasa de riesgo. Para crear estos indicadores, se han descargado una diversidad de datos de sitios web corporativos de forma manual y automática, que posteriormente se han procesado y analizado con técnicas de análisis Big Data. Los resultados muestran que los datos web seleccionados están altamente relacionados con las variables económicas objeto de estudio, y que los indicadores basados en la web que se han diseñado en esta tesis capturan en un alto grado los valores reales de dichas variables económicas, siendo por tanto válidos para su uso por parte del mundo académico, de las empresas y de los decisores políticos. Además, la naturaleza online y digital de los indicadores basados en la web hace posible proveer regularmente y de forma barata de predicciones a corto plazo. Así, estos indicadores son ventajosos con respecto a los indicadores tradicionales. Esta tesis doctoral ha contribuido a generar conocimiento sobre la viabilidad de producir indicadores económicos con datos online procedentes de sitios web corporativos. Los indicadores que se han diseñado pretenden contribuir a la modernización en la producción de estadísticas oficiales, así como ayudar a los decisores políticos y los gerentes de empresas a tomar decisiones informadas más rápidamente.[CA] A l'Era Digital, el creixent ús d'Internet i dels dispositius digitals està transformant completament la forma d'interactuar al context econòmic i social. Milers de persones, empreses i organismes públics utilitzen Internet a les seues activitats diàries, generant d'aquesta forma una enorme quantitat de dades actualitzades ("Big Data") accessibles principalment mitjançant la World Wide Web (WWW), que s'ha convertit en el major repositori d'informació del món. Aquestes empremtes digitals poden rastrejar-se i, si se processen i analitzen de forma apropiada, podrien ajudar a monitoritzar en temps real una infinitat de variables econòmiques. En aquest context, l'objectiu principal d'aquesta tesi doctoral és generar indicadors econòmics, basats en dades web, que siguen capaços de proveïr regularment de prediccions a curt termini ("nowcasting") sobre diverses activitats empresarials que són fonamentals per al creixement i desenvolupament de les economies. Concretament, tres indicadors econòmics basats en la web han sigut dissenyats i avaluats: en primer lloc, un indicador d'orientació exportadora, basat en un model que prediu si una empresa és exportadora; en segon lloc, un indicador d'adopció de comerç electrònic, basat en un model que prediu si una empresa ofereix la possibilitat de venda online; i en tercer lloc, un indicador de supervivència empresarial, basat en dos models que indiquen la probabilitat de supervivència d'una empresa i la seua tasa de risc. Per a crear aquestos indicadors, s'han descarregat una diversitat de dades de llocs web corporatius de forma manual i automàtica, que posteriorment s'han analitzat i processat amb tècniques d'anàlisi Big Data. Els resultats mostren que les dades web seleccionades estan altament relacionades amb les variables econòmiques objecte d'estudi, i que els indicadors basats en la web que s'han dissenyat en aquesta tesi capturen en un alt grau els valors reals d'aquestes variables econòmiques, sent per tant vàlids per al seu ús per part del món acadèmic, de les empreses i dels decisors polítics. A més, la naturalesa online i digital dels indicadors basats en la web fa possible proveïr regularment i de forma barata de prediccions a curt termini. D'aquesta forma, són avantatjosos en comparació als indicadors tradicionals. Aquesta tesi doctoral ha contribuït a generar coneixement sobre la viabilitat de produïr indicadors econòmics amb dades online procedents de llocs web corporatius. Els indicadors que s'han dissenyat pretenen contribuïr a la modernització en la producció d'estadístiques oficials, així com ajudar als decisors polítics i als gerents d'empreses a prendre decisions informades més ràpidament.[EN] In the Digital Era, the increasing use of the Internet and digital devices is completely transforming the way of interacting in the economic and social framework. Myriad individuals, companies and public organizations use the Internet for their daily activities, generating a stream of fresh data ("Big Data") principally accessible through the World Wide Web (WWW), which has become the largest repository of information in the world. These digital footprints can be tracked and, if properly processed and analyzed, could help to monitor in real time a wide range of economic variables. In this context, the main goal of this PhD thesis is to generate economic indicators, based on web data, which are able to provide regular, short-term predictions ("nowcasting") about some business activities that are basic for the growth and development of an economy. Concretely, three web-based economic indicators have been designed and evaluated: first, an indicator of firms' export orientation, which is based on a model that predicts if a firm is an exporter; second, an indicator of firms' engagement in e-commerce, which is based on a model that predicts if a firm offers e-commerce facilities in its website; and third, an indicator of firms' survival, which is based on two models that indicate the probability of survival of a firm and its hazard rate. To build these indicators, a variety of data from corporate websites have been retrieved manually and automatically, and subsequently have been processed and analyzed with Big Data analysis techniques. Results show that the selected web data are highly related to the economic variables under study, and the web-based indicators designed in this thesis are capturing to a great extent their real values, thus being valid for their use by the academia, firms and policy-makers. Additionally, the digital and online nature of web-based indicators makes it possible to provide timely, inexpensive predictions about the economy. This way, they are advantageous with respect to traditional indicators. This PhD thesis has contributed to generating knowledge about the viability of producing economic indicators with data coming from corporate websites. The indicators that have been designed are expected to contribute to the modernization of official statistics and to help in making earlier, more informed decisions to policy-makers and business managers.Blázquez Soriano, MD. (2019). Design and Evaluation of Web-Based Economic Indicators: A Big Data Analysis Approach [Tesis doctoral no publicada]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/116836TESISCompendi

Prometheus: a generic e-commerce crawler for the study of business markets and other e-commerce problems

Dissertação de mestrado em Computer ScienceThe continuous social and economic development has led over time to an increase in consumption, as well as greater demand from the consumer for better and cheaper products. Hence, the selling price of a product assumes a fundamental role in the purchase decision by the consumer. In this context, online stores must carefully analyse and define the best price for each product, based on several factors such as production/acquisition cost, positioning of the product (e.g. anchor product) and the competition companies strategy. The work done by market analysts changed drastically over the last years. As the number of Web sites increases exponentially, the number of E-commerce web sites also prosperous. Web page classification becomes more important in fields like Web mining and information retrieval. The traditional classifiers are usually hand-crafted and non-adaptive, that makes them inappropriate to use in a broader context. We introduce an ensemble of methods and the posterior study of its results to create a more generic and modular crawler and scraper for detection and information extraction on E-commerce web pages. The collected information may then be processed and used in the pricing decision. This framework goes by the name Prometheus and has the goal of extracting knowledge from E-commerce Web sites. The process requires crawling an online store and gathering product pages. This implies that given a web page the framework must be able to determine if it is a product page. In order to achieve this we classify the pages in three categories: catalogue, product and ”spam”. The page classification stage was addressed based on the html text as well as on the visual layout, featuring both traditional methods and Deep Learning approaches. Once a set of product pages has been identified we proceed to the extraction of the pricing information. This is not a trivial task due to the disparity of approaches to create a web page. Furthermore, most product pages are dynamic in the sense that they are truly a page for a family of related products. For instance, when visiting a shoe store, for a particular model there are probably a number of sizes and colours available. Such a model may be displayed in a single dynamic web page making it necessary for our framework to explore all the relevant combinations. This process is called scraping and is the last stage of the Prometheus framework.O contínuo desenvolvimento social e económico tem conduzido ao longo do tempo a um aumento do consumo, assim como a uma maior exigência do consumidor por produtos melhores e mais baratos. Naturalmente, o preço de venda de um produto assume um papel fundamental na decisão de compra por parte de um consumidor. Nesse sentido, as lojas online precisam de analisar e definir qual o melhor preço para cada produto, tendo como base diversos fatores, tais como o custo de produção/venda, posicionamento do produto (e.g. produto âncora) e as próprias estratégias das empresas concorrentes. O trabalho dos analistas de mercado mudou drasticamente nos últimos anos. O crescimento de sites na Web tem sido exponencial, o número de sites E-commerce também tem prosperado. A classificação de páginas da Web torna-se cada vez mais importante, especialmente em campos como mineração de dados na Web e coleta/extração de informações. Os classificadores tradicionais são geralmente feitos manualmente e não adaptativos, o que os torna inadequados num contexto mais amplo. Nós introduzimos um conjunto de métodos e o estudo posterior dos seus resultados para criar um crawler e scraper mais genéricos e modulares para extração de conhecimento em páginas de Ecommerce. A informação recolhida pode então ser processada e utilizada na tomada de decisão sobre o preço de venda. Esta Framework chama-se Prometheus e tem como intuito extrair conhecimento de Web sites de E-commerce. Este processo necessita realizar a navegação sobre lojas online e armazenar páginas de produto. Isto implica que dado uma página web a framework seja capaz de determinar se é uma página de produto. Para atingir este objetivo nós classificamos as páginas em três categorias: catálogo, produto e spam. A classificação das páginas foi realizada tendo em conta o html e o aspeto visual das páginas, utilizando tanto métodos tradicionais como Deep Learning. Depois de identificar um conjunto de páginas de produto procedemos à extração de informação sobre o preço. Este processo não é trivial devido à quantidade de abordagens possíveis para criar uma página web. A maioria dos produtos são dinâmicos no sentido em que um produto é na realidade uma família de produtos relacionados. Por exemplo, quando visitamos uma loja online de sapatos, para um modelo em especifico existe a provavelmente um conjunto de tamanhos e cores disponíveis. Esse modelo pode ser apresentado numa única página dinâmica fazendo com que seja necessário para a nossa Framework explorar estas combinações relevantes. Este processo é chamado de scraping e é o último passo da Framework Prometheus

Aspect-Based Sentiment Analysis using Machine Learning and Deep Learning Approaches

Sentiment analysis (SA) is also known as opinion mining, it is the process of gathering and analyzing people's opinions about a particular service, good, or company on websites like Twitter, Facebook, Instagram, LinkedIn, and blogs, among other places. This article covers a thorough analysis of SA and its levels. This manuscript's main focus is on aspect-based SA, which helps manufacturing organizations make better decisions by examining consumers' viewpoints and opinions of their products. The many approaches and methods used in aspect-based sentiment analysis are covered in this review study (ABSA). The features associated with the aspects were manually drawn out in traditional methods, which made it a time-consuming and error-prone operation. Nevertheless, these restrictions may be overcome as artificial intelligence develops. Therefore, to increase the effectiveness of ABSA, researchers are increasingly using AI-based machine learning (ML) and deep learning (DL) techniques. Additionally, certain recently released ABSA approaches based on ML and DL are examined, contrasted, and based on this research, gaps in both methodologies are discovered. At the conclusion of this study, the difficulties that current ABSA models encounter are also emphasized, along with suggestions that can be made to improve the efficacy and precision of ABSA systems