Disability management: Key concepts and techniques for an aging workforce

The aging workforce is likely to result in increasing numbers of workers with disabilities. The U.S. Census Bureau projects that the 45-54 and 55-64 year-old population in the United States will grow by nearly 44.2 million (17%) and 35 million (39%) in the next ten years (U.S. Census Bureau, 2004). By the year 2010, this group will account for nearly half (44%) of the working age population (20-64), and the number of people with disabilities between the ages of 50 and 65 will almost double (Weathers, 2006). Disability management and accommodation policies and practices readily lend themselves to addressing the challenges employers will face with an aging workforce, and the increasing prevalence of disability which these demographics bring. Proactive education about ways to maximize the productivity of an aging workforce, effective case management, and workplace accommodation can significantly contribute to maximizing aging worker retention

Seniors and Information Technology: Are We Shrinking The Digital Divide?

The “digital divide” has been present in the field of information technology (IT) since the inception of the digital computer. Throughout the course of history, one group (or more) has had better access to computer and information technology than another faction. For example: rich versus poor, young versus old, advanced societies versus less developed countries, etc. This disparity has existed for a variety of reasons, among them political, cultural, economic and even class or socioeconomic in nature. This paper examines one particular component of this phenomenon, the “gray divide” pertaining to the use of IT by our elderly, or senior citizens. By utilizing census data and marketing research, we paint a portrait of a vastly underrepresented target market pertaining to IT and IT-related products: our seniors. While the elderly have more assets and disposable income than their younger counterparts, by and large the IT industry is aimed squarely away from this ever-increasing group of consumers. We offer insights into this trend and offer suggestions for future research

Seniors and Information Technology: A MIS-Fit?

The “digital divide” between the haves and have-nots in society continues to draw attention in traditional media outlets as well as academic research. Those yearning to join the computer revolution comprise several groups defined by wealth, ethnicity, country (even regions of countries), and age. While there has been research into the digital divide in all of these areas, the focus of this paper is Information Technology (IT) use by the elderly, or our senior citizens. Our interest in this group stems from the dynamic interaction of two forces: 1) senior populations are growing in percentage and sheer number both in the United States and internationally; and 2) as a group, the elderly have more disposable income to spend on IT than their younger counterparts. In order to coordinate our research agenda, the current investigation presents a framework that delineates scholarly inquiry into this topic by the elements of the framework. We look at what has been done, and what we feel needs to be done, in order to incorporate an important demographic group into the mainstream of computing society: our seniors

An investigation into trust and security in the mandatory and imposed use of financial ICTs upon older people

Care needs to be taken to reduce the number of people who are fearful and mistrustful of using ICT where that usage is forced upon them without choice or alternative. The growing incidence of mandatory and imposed online systems can result in confusion, misuse, fear, and rejection by people with only rudimentary ICT skills. A cohort where a high percentage of such people occur is older people, defined in this study as people over the age of 60 Examples of compulsory ICT interactions include some banks limiting bank statement access through online rather than paper-based options. Other examples include the purchase of theatre or sports events tickets through ticketing systems that require an online transaction to take place. Increasingly, people are living beyond the normal retiring age. As the older cohort increases in size and in overall global population percentage, the problem of forced technology usage affects technology acceptance, technology trust, and technology rejection. People care about ICT systems where reduced trusted acceptance of technology reduces the advantages of digital health care, the perceived security of banking and shopping, and the autonomy of ICT-driven lifestyle choices. This study aims to solve one of the puzzles of ICT-driven change, where older people can show trepidation towards using technology. By understanding the drivers that influence the choices older people make in relation to ICT systems, it may be possible to introduce a much higher level of trusted acceptance in ICT systems. Although many people adopt ICTs into their lives, many older people face difficulty in using technology when it is forced upon them. This study aims to understand the connection between how choice (or lack of choice) can lead to the rejection or resistance towards ICT usage. Older people sometimes opt towards practices that place themselves at risk of financial or informational disadvantage. This study used a qualitative approach to understanding the factors that influenced the trusted acceptance, trepidation, and in some cases rejection of ICT usage by interviewing a sample of older people. Participants were asked to consider a wide range of ICT-usage scenarios and to describe their intentions. The study focussed on circumstances where ICT usage fell under either mandatory, imposed, or voluntary conditions in order to compare user behaviour. Settings included a range of technology-reliant states that examined IT security, volition and choice, aging, trusted acceptance, and technology adoption. Participants were interviewed to discover and sort the conditions (whether singly or in combination) under which the expectation of ICT acceptance was in some way altered, diminished, or prevented. This research found that older people made poor decisions when the choice to use a technology was replaced with a mandatory or strongly imposed pathway. Mandatory ICT usage across the broad area of financial transactions brought about widespread fear and distrust of online technology usage. The results revealed that many older people not only find these innovations daunting and confronting, but they also have difficulty placing their trust in ICT systems and applications that have become mandatory. In normative conditions, increased ICT acceptance and ICT usage is expected. When ICTs are mandatory in their usage, acceptance is replaced with compulsory procedure. This does not mean that mandatory things cannot be accepted, but rather that older people will accept the need to use a technology according to their perception of what is necessary for their daily and routine interactions. This study showed that voluntary ICT usages including choices increase informed decision-making, security of online financial interactions, and trusted reliance upon ICTs. Choice in ICT usage carries greater trust than mandatory, obligated, or heavily imposed ICTs. The study revealed that mandatory ICT systems can create perceptions of fear, mistrust and uncertainty. In situations where a mandatory ICT system becomes the normative method of transaction, a strong risk to the trusted acceptance of a technology is not merely the lack of ICT-based choice, but also the inability to gain reassurance or secondary confirmation through either face to face or telephone-based communication. Trust in not just the usage, but the implied secure usage of mandated and imposed ICTs, is problematic for older people. This study revealed the significance of mandated ICT systems that limit choices for people, because older humans more readily validate and associate their trust in new innovations when they can access various different professional, technical, peer-based, social and popular opinions. The research also showed that older people are fearful and less trusting in mandatory and imposed systems because they have less financial resilience, and less opportunity to bounce back from loss and disadvantage brought about by digital and online interactions. Older people were worried and reluctant to accept technology at first glance because they knew that they had spent more time than others in a pre-internet, pre-digital environment, and their seminal life experiences are correspondingly less technology-related. The results showed that many older people preferred human communication and interaction rather than communicating, buying, paying, and trusting in purely digital, ICT-based experiences. This demonstrated a gap in the trust and security of digital systems, and the need to address those ICTs that impose and mandate instruments and procedures for daily life. Specifically this study looked at what could reduce unsafe and insecure banking practices by understanding the role of choice in the trusted usage of ICT systems. This study is significant because it shows that older people make financial and social, decisions under reactionary, insecure, and under-informed conditions as a result of a gap in terms of trust security and choice. On the one hand older people develop trust towards a new innovation based on accumulated human discussion, information and reputation. On the other hand older people hold the perception that online systems offer reduced choices. This study led to the development of a model for trusted technology choice (TTCM). It differs from traditional acceptance and diffusion thinking, by having outputs as either ICT acceptance or ICT rejection. It diverges from diffusion and technology acceptance models (TAM), because technology acceptance is not regarded as a foregone conclusion. Instead, it places a very high value upon choice and volition, trust, security and human interaction. The TTCM model, together with a framework for identifying volition barriers, provides a different set of criteria for understanding the needs of older people and their meaningful interactions with new innovation and ICTs. The practical applications for using such a model directly impact upon financial and social stability for older people. Where choices are either removed or limited due to ICT usage, older citizens are unfairly disadvantaged. A model that accurately predicts the trusted usage of ICT innovations can have a widespread effect on the implementation of large-scale public and private systems where the trusted acceptance (or rejection) of each system has on flow impact on financial, health, and other critical services that include the growing population of older people

Digital aids for an aging society

As a result of twentieth century advances in medicine and standard of living there is a dramatic increase in the number of older people in the U.S. and most developed countries of world. Currently, people aged 65 years and older represent approximately 13 % of the population and this number is expected to increase to 22 % by 2030. Moreover, the fastest-growing subgroup within the older cohort is the “oldest old ” (85 years and older) [4]. The aging of the population has vast implications for designers of information systems. Currently, use of computer technology has become an integral component of work, education, communication, and entertainment. Technology is also being increasingly used within the health care realm for service delivery, inhome monitoring, interactive communication (such as between patient and physician), transfer of health information, and peer support. To function independently and successfully interact with the environment, people of all ages must interact with some form of technology on a regular basis. Use of Technology by Older People Although older adults in the U.S. are increasingly receptive to using technology, studies indicate they typically have more difficulty than younger people learning to use and operate current technologies such as computers and the Internet, VCRs, automatic teller machines, and telephone menu systems [3]. Furthermore, although older adults represent one of the fastest-growing groups of Internet users, there is still a digital divide, especially for lower socioeconomic status older adults or those with physical impairments. In 2004, only 25 % of people aged 65 and older used the Internet as compared to 60 % of people aged 50–64 years and 74 % of those aged 30–49 years [5]. Not being able to use technology puts older adults at a disadvantage in terms of their ability to live and function independentl