JAMAICA & e–BANKING

In Jamaica there has been some improvement in electronic banking referred to e- banking worldwide. We are definitely on the road to this ultimate digital revolution. Especially with products coming out of National Commercial Bank (primarily) and to Bank Of Nova Scotia to a lesser extent. You can either go online or via telephone and pay a number of bills from the comfort of your living room or bedroom any hour of the day by debit card or by visa card. In other countries especially USA and Europe to facilitate this the digital revolution they have designed a product called a STORED VISA/MASTERCARD where any one rich or poor can open an account in any currency and add to the credit card account to the desired credit limit one desires and/or a bank determined maximum for the product. We have in Jamaica a secured credit card where you have to put money forward in a secured account. The former I have described facilitates all while the latter secured credit card limits the greater majority. In the case of Cable & Wireless I can use my Visa/MasterCard and pay my bill on the phone and get real-time payments credited to my account. If for example my phone is locked off and I can go next-door use my friends phone pay my bill and within 5 minutes my phone is back on. The Introduction by all Banks in Jamaica of the Stored Visa/MasterCard Card could be a serious contributing factor to stemming the tide of the digital divide and facilitating the serious onward progress on the road of the digital revolution making Jamaica not another Singapore but a highly competitive Jamaica, a serious player in the Global Village. In order to get a better grasp of the concept of e banking we explore topics that will enable the reader to have a better understanding of the thinking behind the concept.e-banking, Jmaica e-banking,Jamaica, Jamaica Banking

The ProCard mobile banking system

The mobile banking involves the use of some mobile telecommunication devices (such phones or PDAs - Personal Digital Assistants) in order to complete, in a secure manner, banking transactions (like payments, transfers, account information and so on). It doesn't matter where the user is physically located. Also, the hour when the services are requested is not important anymore, because, thanks to the internet banking, the offices are virtually opened 24 hours per day. The ProCard system represents a suite of applications used to perform mobile banking. It was intended to be a universal solution that allows EFT, Internet and mobile banking in a single package. No special software or hardware is requiredInternet banking, mobile banking, electronic transactions, electronic funds transfer, mobile terminal, PDA, SSL, parallel processing, grid networks, clusters of workstations, grid processing.

Digital Banking, Customer Experience and Financial Performance: UK Bank Managers’ Perceptions

Purpose – The study examines managers’ perceptions of digital banking’s effect on customer experience and banks’ financial performance. Design/methodology/approach – The research uses interviews from senior UK Bank managers to gather their views on digital banking impact on customer experience and financial performance. The interviews were thematically analysed to produce results and a model. Findings – The attributes affecting digital banking experience are: service quality, functional quality, perceived value, service customisation, service speed, employee-customer engagement, brand trust, digital banking innovation, perceived usability and perceived risk. They affect customer experience, satisfaction and loyalty, and financial performance. The research revealed relationships amongst these attributes (e.g. brand trust and loyalty). Research limitations/Implications – The study is UK bank specific and can be replicated in other developed countries’ banks, helping in further comparison. However, digital banking is conducted globally, which implies that the findings are robust enough to be potentially applied in other countries. The proposed model shows customer experience drivers and outcomes through managers’ views, which can be theoretically tested. Practical implications – The findings suggest important attributes (as above) for consideration to improve digital banking customer experience and financial performance. They show the relevance of employee-customer interaction, service personalisation, value proposition, quality service offering and digital banking experience, which have useful implications for improving digital banking design and interactive marketing. Originality/value – Gauging digital banking customer experience as perceived by bank managers has not been studied in this way, highlighting digital banking effectiveness, which is important for multi-channel marketing and banks’ financial performance, and advances theory. Keywords: Service Quality, Customer Experience, Customer Loyalty, Digital Banking, Internet Marketing, Digital Growth Paper Type: Research pape

The patterning of finance/security : a designerly walkthrough of challenger banking apps

Culture is being ‘appified’. Diverse, pre-existing everyday activities are being redesigned so they happen with and through apps. While apps are often encountered as equivalent icons in apps stores or digital devices, the processes of appification – that is, the actions required to turn something into an app – vary significantly. In this article, we offer a comparative analysis of a number of ‘challenger’ banking apps in the United Kingdom. As a retail service, banking is highly regulated and banks must take steps to identify and verify their customers before entering a retail relationship. Once established, this ‘secured’ financial identity underpins a lot of everyday economic activity. Adopting the method of the walkthrough analysis, we study the specific ways these processes of identifying and verifying the identity of the customer (now the user) occur through user onboarding. We argue that banking apps provide a unique way of binding the user to an identity, one that combines the affordances of smart phones with the techniques, knowledge and patterns of user experience design. With the appification of banking, we see new processes of security folded into the everyday experience of apps. Our analysis shows how these binding identities are achieved through what we refer to as the patterning of finance/security. This patterning is significant, moreover, given its availability for wider circulation beyond the context of retail banking apps

FAKTOR-FAKTOR PENGARUH ADOPSI DIGITAL BANKING DI KOTA BANDA ACEH

ABSTRAKIndustri perbankan turut berubah dengan cepat. Dengan perkembangan ekonomi internasional dan pasar kompetitif, perbankan turut berinovasi, dimana faktor kekuatan utama adalah teknologi yang merubah hukum, geografis dan industri dan telah menciptakan produk dan layanan baru. Tujuan utama dari penelitian ini adalah untuk mengetahui pengaruh kepercayaan, keamanan, dan persepsi risiko terhadap adopsi digital banking di Kota Banda Aceh. Data yang digunakan dalam penelitian ini adalah data primer dengan menyebarkan kuesioner online dalam google form. Populasi dalam penelitian ini adalah nasabah aktif yang pernah menggunakan digital banking di Banda Aceh. Teknik pengambilan sampling yang digunakan dalam penelitian ini adalah Purposive Sampling. Jumlah kuesioner yang telah dianalisis adalah 103 kuesioner. Pengujian pengaruh variabel independen terhadap variabel dependen dilakukan dengan menggunakan model regresi berganda dengan SPSS. Hasil penelitian ini menunjukkan bahwa kepercayaan dan keamanan berpengaruh secara positif terhadap adopsi digital banking. Sedangkan, persepsi risiko berpengaruh secara negatif pada adopsi digital banking.Kata kunci: Digital Banking, Adopsi Digital Banking, Kepercayaan, Keamanan, dan Perseps