Using Social Robots in Health Settings: Implications of Personalization on Human-Machine Communication

In view of the shortage of healthcare workers and a growing aging population, it is worthwhile to explore the applicability of new technologies in improving the quality of healthcare and reducing its cost. However, it remains a challenge to deploy such technologies in environments where individuals have limited knowledge about how to use them. Thus, this paper explores how the social robots designed for use in health settings in Australia have sought to overcome some of the limitations through personalization. Deployed in aged care and home-based care facilities, the social robots are person-centered, emphasizing the personalization of care with human-like attributes (e.g., human appearances) to engage in reciprocal communication with users. While there have been debates over the advantages and disadvantages of personalization, this paper discusses the implications of personalization on the design of the robots for enhancing engagement, empowerment and enablement in health settings

On the Integration of Adaptive and Interactive Robotic Smart Spaces

© 2015 Mauro Dragone et al.. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 3.0 License. (CC BY-NC-ND 3.0)Enabling robots to seamlessly operate as part of smart spaces is an important and extended challenge for robotics R&D and a key enabler for a range of advanced robotic applications, such as AmbientAssisted Living (AAL) and home automation. The integration of these technologies is currently being pursued from two largely distinct view-points: On the one hand, people-centred initiatives focus on improving the user’s acceptance by tackling human-robot interaction (HRI) issues, often adopting a social robotic approach, and by giving to the designer and - in a limited degree – to the final user(s), control on personalization and product customisation features. On the other hand, technologically-driven initiatives are building impersonal but intelligent systems that are able to pro-actively and autonomously adapt their operations to fit changing requirements and evolving users’ needs,but which largely ignore and do not leverage human-robot interaction and may thus lead to poor user experience and user acceptance. In order to inform the development of a new generation of smart robotic spaces, this paper analyses and compares different research strands with a view to proposing possible integrated solutions with both advanced HRI and online adaptation capabilities.Peer reviewe

Artificial Intelligence and Robotics in Marketing

This chapter illustrates the role of artificial intelligence (AI) and robotics in marketing and will help managers develop a deeper understanding of its potential to revolutionize the service experience. We summarize the use of AI and robots in practice and show that the adoption of AI predominantly occurs at the task level rather than the job level, implying that AI takes over some tasks that are part of a job and not the entire job. Based on these insights, we discuss opportunities and drawbacks of AI and robots and reflect on whether service robots will complement or substitute human employees. Moreover, we explain why many consumers are still reluctant to engage with these new technologies and which conditions should be met in order to benefit from using service robots