TOWARDS A PROCESS-ORIENTED APPROACH TO ASSESSING, CLASSIFYING AND VISUALIZING ENTERPRISE CONTENT WITH DOCUMENT MAPS

Nowadays, documents can be scattered across a company in different versions, formats, and languages, and even on different systems. Not only is the resulting content chaos inefficient, it brings with it a number of risks. However, information that is contained in unstructured documents is increasingly becoming a key business resource. Enterprise content management (ECM) is used to manage unstructured content on an enterprise-wide scale. Despite the practical importance of ECM, research is still at an immature state and the process perspective is widely neglected. We suggest a process-oriented approach to identifying, assessing, documenting, classifying and visualizing enterprise content. Within a globally operating engineering company, we check to what extent the applicability of the designed research artifact can be assumed. We give process-oriented guidelines to identify and document enterprise content. Our 7W Framework (7WF) for content assessment contains a collection of metadata (attributes, typical attribute values) to create customized content surveys. Different visual representations of content are proposed, including a document map. Combining business processes and the content of an enterprise, the document map is able to integrate the ECM perspectives and provides decision support. Technical requirements can be derived from it and in-depth analysis of business-critical content is enabled

Designing Training in Manufacturing Organizations Using the Genre-based Method

This paper discusses the analysis and design of training material in manufacturing organizations. Delivery of complex, large machines, such as airplanes, paper machines, or cabin cruisers, requires massive customer training, which must be tailored according to the specific training groups and features of the individual machine delivered. Hundreds of trainers and trainees can be involved. Thus the analysis and design of training is important. A small amount of automation or process improvement can lead to remarkable resource savings and free trainers ’ resources for educational design. We view the content of training as modular and hierarchical. It is proposed here that the trainers should be allowed to define the content they produce. We present the way we operationalized the theory of genres of organizational communication for a participatory genre-based method for analyzing variances of topical content within genres of training. We also discuss the potential for enhancing the production of content for training by content reuse using XML transformation techniques. Due to variation in customized content we propose reusing raw content sources and topic structures, rather than re-using learning objects as such for the assembly of raw learning content